De Bijenkorf

Nice store with good brands, I hope at least they will survive this storm economic due pandemic COVID19

Hello,

I had to go and write a review about the Bijenkorf. My boyfriend bought expensive shoes that had worn two or three times. We went to 2 different shops, the one in our city and the one in Rotterdam where he bought the shoes. Both gave us a completely different answer to our question, which was: 鈥渃an we get a refund on the shoes? This means that the quality of the shoe is bad and that is the right we have as a customer鈥? The Hague said that we ether could get a refund or a giftcard. Too bad we didn鈥檛 buy the shoes in The Hague but in Rotterdam so we had to go to Rotterdam for the complaint. Well in Rotterdam they were not so nice, they said it was all my boyfriend鈥檚 fault by buying the shoes too big and walking all wrong on them, which was not the case and if it was the case the shoes were poorly manufactured because he only wore them three times. Fast forward 2 months later, we had finally reached contact with the store throughout e-mails and they said to send the shoes to Italy where the manufacturer is located. When we suddenly got the shoes back we didn鈥檛 hear anything from the store. My boyfriend wasn鈥檛 okay with this and we sent several more e-mails, finally we went to a lawyer who had also sent three e-mails. Still, 6 months later nothing had happened and we are stuck with the broken expensive shoes.

I really had to post a review from the experience I have made ( and maybe make you some hope). I was searching for a certain lipstick colour by Tom Ford, which isn't anywhere obtainable anymore. De Bijenkorf was the only shop who had two of these items still in stock. After reading several terrible reviews, I hesitated, but then decided to take the risk and order just to be on the safe side one item (48鈧?including free delivery). Two days later, I've received my order without any issues. I then placed again an order and same thing has happened, after just two days I got my item safely delivered home. So despite the fact, that apparently you can't trust them, they did a pretty good job to me and I'm so happy I did try.

Order something with 2-4 indicated delivery
5 days later . nothing arrived.
try to cancel : not possible they say
11 days later. nothing arrived, nothing cancelled.

So nothing is sent out
they refuse to commit to cancelling
they refuse to confirm any statement they make on the phone or chat by email
Every time i call or chat, they say "you'll get an email from the webshop"
And no email ever gets sent to me.

Mind you in the mean time i've already received the item from another seller who does know how to run a webshop. It got here in 2 days.

Reply to Offer to send messsage on Whatsap : I don't have whatsup

look up order #26500074 for my details

+2 weeks after order
Finally somebody figured it out and refund was promised

Two weeks ago I bought a KitchenAid kettle online at De Bijenkorf, thinking that a certain level of service comes with this more luxurious department store. I even paid 10 euro more to buy it on their website, in order to make sure I get a great customer service when needed.
Now, two weeks later there is a technical damage to the product but instead of solving the problem for me, they sent me to deal with Kitchen Aid myself (yes, tried the chat function and called you @Bijenkorf). It will now take 2-3 weeks in order for me to get a repair/replacement. This is unacceptable for a rather expensive product and a department store that sees itself as rather exclusive. Won't buy any products that I expect a certain service for here again.

Its really sad. Being a loyal customer you still have to prove that you are loyal.
I bought La mer face oil for 195鈧?few months before and suddenly it changes the colour and i was not comfortable to use it on my face.
I wanted to keep it and i wanted to use it thats why i bought it, i could not keep the reciept save as i paid in cash, and i comtacted through chat service and i had to see a countinous NO that they cannot help me as rhwy dont trust if i have bought the oil from them or not. There is a women who keeps a dairy and keeps the record of customers i have even told her that my details would be there still i had to prove.
My 195鈧?hard earned money has been drained and they have successfully gave stress to a depression patient.

Bought a rowrite pen system, but at home unpacking it was a used machine with no pen.
Can't describe the sadness with the birthday recipient.
Terrible telephone conversation with customer service afterwards.

A few days ago I've a bought two dinnerware sets, unfortunately two dinner plates were broken inside.
Since then have been trying to get it sorted with no luck, the costumer services is useless. I'm still trying to solve this.
Do not recommend it.

Excellent service! I received the ordered item way earlier than expected. The order arrived in the right size and well packed up. Thanks to bijenkorf

Very poor service. I ordered a gift box of a pen and a notebook. They sent me only the pen (no notebook). Going to the store to complain, because I need it for a gift soon. The delivery was also late.

I ordered 8 food plates and they are beautiful! great quality and the delivery was quite fast.

I bought an item online, it was not delivered on the exact date. But my issue is not just the delivery service. I asked them the tax refund form and they told me you will get it within 48 hours in your email. After couple of days I asked it again and they told me we are working on it! After 2 weeks I asked it again and they said you can request it after 21 days! I don`t know who are those colleauges who can not answer you the same! And at last the client service closed the chat without any more description and was so unpolite!

two successive webshop orders (to be picked up at the department store) are cancelled without a good reason. one item still in stock.
customer service does not have a solution and "will refund the money without the need to fill in a a return form".

The store at the Dam Square is great, huge variety of brands with different prices range.

I have been a client at the Bijenkorf for years with a Bijenkorf creditcard. Turns out that for the past few years I haven't been getting points, make sure you check!

If you fancy cheering yourself up, then I heartily recommend a visit to this store where you will laugh yourself silly as you watch the nouveau rich with too little taste and too much money walking around in the most garish examples of 'Fashion' that you have ever seen. Funnier than Laurel and Hardy.

debilenkopf.de, what does it mean afterall and why is it trying to sell high tech goods without to even name a model, here in Germany?

Great experience with online ordering! Good deals and delivered quickly. Will definitely be ordering again in the future!

I left something in the change rooms so I called the customer service number and they said that they could not call the store, there was no supervisor working and they could only send an email and in 48 hours I should hear back. What kind of service is that? I will never shop at this store again, they could have at least tried to help by calling the store to see if it was there, then I could have driven back to collect it.

Good experience with my online purchase. Happy with the result and sizing.

They have a great selection of products, sometimes the price is a little higher than the 'original' price outside of the Netherlands (like with MAC or Charlotte Tilbury) but it is the same as the price set by those companies within NL – so I cannot blame them. The shipping is always speedy and stuff is well packed. I once ordered during a massive sale and an item was missing from my box in all the business. The customer service helped me really fast and returned my money.

Bit overpriced, especially the children/baby department, the quality doesn't necessary justify the price.

I ordered a bag from the company's website. It was delivered the next day and the bag itself looks amazing. However, the included dust bag has several dirt patches on it. When I contacted the customer service they replied very fast, but they could only tell me that they don't have spare dust bags and I should try to wash it… It's just SO disappointing and I don't think it should work like this as the product was quite pricey. I'm not sure if I should return the package, as I really like the bag, but I feel let down by the company. They should't sell products with dirty accessories.

last Saturday excellent experience at men's clothing dept.Bijenkorf Rotterdam with sales lady mrs. Tihan: nothing too much to search for, wide co-thinking but not pushing. When, where do you meet such a positive attitude these days?!!
congratulations with such a person.
Best rgd
Ton Kennis

I used to buy online on Bijenkorf without any problems. However, the last month I've made 3 purchases, and all of them the item came one size bigger than I ordered! When I tried to change it, the item was sold out so I couldn't get what I bought anymore.

It's just a waste of time and money. To make it up, everytime that happened they gave me 鈧?5 gift card (but guess what, I spent that to partially pay my purchase again, the item was wrong and it takes a loooong time to have a refund)

Last time they said they would send me and I didn't receive anything. When I asked about it on whatsapp, the customer service said I was going to get 鈧?10 in 48h (which means the promise on the phone wasn't delivered, since it was a day earlier). When I said this was happening for the 3rd time and I was surprised now she was giving me even less… Here's what she replied me in whatsapp:

I've looked into it.
You were indeed lucky enough to get a giftcard with the generous amount of 15 euros a couple of times before.
We can not give you such giftcards every time, however.

I hope you will enjoy your 10 euro giftcard regardless.

Have a great weekend!

Kind regards,
#bcare/Anneke

I don't think there's any luck in trying to buy something 3 times and not getting it. And I said that and that I was really disappointed with the way she replied me. Then she wrote me back:

I'm sorry to hear you do not appreciate the giftcard for the inconvenience. I can cancel it for you if you like.

I would still like to wish you a very nice weekend however.

Kind regards,
#bcare/Anneke

Well, after that I can only say that not only I'm not satisfied with buying online (who wouldn't?) but also with this customer service, who has no respect for us at all. I think I deserve respect and not irony and disdain. And the "luck" of receiving a 鈧?0 gift card (which is peanuts considering the items sold at this store) won't have any impact in my life and now in my perception of this store.

To sum up: if you want to receive the right item at home and be treated like a customer should, don't buy at Bijenkorf.

My orders that came wrong were:
– 21133409 (pants – bought size 38, received 40)
– 21258258 (jacket – bought size 40, received 42)
– 21368125 (pants – the same from the first order, that were back in stock – bought size 38, received 40 again)