Debenhams Uk

Read 20 Reviews of Debenhams Uk to check if it is legit.

Website & Phone:
 http://debenhams-uk.com

Angelina
1 year ago

I really enjoy shopping at Debenhams in Leicester the people who serve are so lovely always smile and make polite short conversation .the lady who buffs the floor is also very pleasant also smiles lots as she works away .the managers and manageress 's are just as pleasant as far as I can tell so what's not to like about shopping in there I don't spend a lot but that doesn't seem to matter as one sales lady said to me today you are really good at spotting a bargain .

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Troy
1 year ago

Utterly useless home delivery service. I've ordered from them six times and only on only one of those occassions they actually delivered something succesfully with no issues.
Even though they (theoretically) have my phone number, if you're not at home, forget it. The delivery driver will ring your doorbell then leave, using the excuse they had no delivery cards, so they couldn't leave the item with a neighbour. I'm supposed to believe this has happened nine times now.
The item is then returned to Debenhams, who make no attempt to re-deliver, and you can expect to wait at least ten days for a refund. Meanwhile, they will charge your credit card any interest for the item you never received.
On the rare occassions they did manage to deliver, I received items of the wrong size from that which I ordered, and a pair of shoes threaded with two different lengths of laces and the security tag still attached – so I had to go into the shop to get that removed – defeating the whole point of ordering online.
Needless to say I have given up on their home delivery service.
The staff in the shop itself are nice and helpful and clearly trying their best, but home delivery is useless. I won't waste my time trying to use it again.

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Christopher
1 year ago

Took my grandchildren to lunch at Debenhams on Market Street in Manchester. Absolutely shocking. Poor food choice, no children's menu, scandalous prices. Never again.

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Holly
1 year ago

Having been a long term customer instore, now shopping online – must say how quick and easy it is to us the Debenhams website.
Items are easily found and ordered, and delivered by local MyHermes courier to the door within a few days. Very please and would recommend.

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Christin
1 year ago

For the love of peace…Stop using Yodel!

Whilst clearly you have dispatched my items within the agreed time, Yodel cannot stick to it. Use DPD or Royal Mail, even Hermes would be an improvement!

Everytime I've used the stores directly, 5 stars!

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Norman
1 year ago

I went into Debenhams in Telford to find some uniform for my son, I understand that it鈥檚 the last week of the holidays but you had little to nothing in his size. You would have thought that you would stock up as clearly there is going to be a rush this close to schools returning. Any way, my son is autistic and was getting agitated and a lovely lady (I didn鈥檛 manage to catch her name unfortunately but she had dark hair with a fringe) helped me and ordered the uniform online to go to my home to save the hassle of me continuing my search with my upset son! She saved the day!

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Debbie
1 year ago

Trying really hard in their beauty department. Lots of choice and good customer service. They could probably do more little samples with the mail order so that you could try things out.

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Hayley
1 year ago

20/08/2019 at around 10AM I decided to step out of my comfort zone and do some maternity shopping for my lovely blooming sister as she resides in north England, and it prooved difficult for her to go shopping especially with a recently recovering from 3 keyhole surgeries child of 4 years and a 7 year old too.
I have OCD of cleaning and order , so shopping doesn't appeal to me , however thanks to the following staff members who helped me by order of who served me first with kind worded support and guidance to finding what I required from that particular department.
Department level 2 Womenswear
Ancinne
Rubie
Ellie
Bushra.
Department Elemis Level1.
Sharon.
Department Fragrance Level1
Liz.
These above named Debenhams store Oxford employees are a clear vision of what a stores employees should be and their words match their demeanour their body language .
They all give a clear indication of their knowledge of their job and they are very honest if they don't have an answer to a customers question they will honestly say they are not sure or that they will find out by asking their supervisor etc.
They present with a reassuring healthy smile which gives customers a reassuring experience during their shopping trip , regardless of how much a customer forgets where they are supposed to locate their preferred item of choice they still are happy and willing to positively remind the customer where they need to go to locate their item and if they are not occupied by serving another customer they very kindly offer to guide you to where you need to go to locate said preferred choice of item.
Its eye catching to witness how multi culturally diversitated Debenhams store employees are from
Black employees to Asian to white employees .
I think this is also a clear indication of how far debenhams has grown with its family of employees and yes somewhat 50 stores nationwide have shut down however there is a major misconception that debenhams had gone into liquidation , if this is true then why are the oxford and reading and other UK branches of debenhams store still active in business.
Please also keep in mind that due to online shopping a lot of employees are having to compete with online shopping through no fault of their own why as online retailers don't have to pay employees as literally you order online and then the warehouse receives the order and locates the item then its dispatched, however I ask you the public as debenhams customers would you prefer to order an item from debenhams online store without actually seeing the item or trying it on for size, or would you prefer to see , feel and read the label even try on the garment/ product item or check its quality , durability the material and also ask a actual human being debenhams employee in the debenhams department store for their recommendation of the garment /product etc whereby you receive an honest product review and you can ask open/closed questions?.
To conclude I most definitely will recommend debenhams store Oxford to all debenhams customers .
Please remember that just like some experiences in life not all experiences are negative , so yes perhaps some experiences with debenhams have been negative for certain customers in the past even present , however I ask did the customers do everything they could to politely conclude with an amicable solution to their debenhams store shopping retail experience, as patience is a virtue and as human beings we attain patience by maintaining our composure , so those customers who are not patient infact any human being who is not patient in life , is therefore a person who no-one can reason with and they most certainly will not hesitate to show their ego via their anger and will make sure they are centre of attention and they believe they are right and everyone else is wrong .
This is fact not fiction.
I request all those customers who have had negative experiences unfortunately with any of the debenhams uk stores to give debenhams a second chance just as I'm sure you have been given by others in your life .
We all are human so were all prone to errors, however it takes courage to admit when we are wrong and to give a second chance .
I mean no offence or distress or inconvenience to anyone by my lengthy review.
Many kind regards Miss M Amjad.

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Demetrius
1 year ago

Terrible experience at the Warrington store.

I bought what I thought would be a great birthday present for my wife – a 'Experience' pack to pamper herself at a Spa – a "Spa & Pamper". I explained at the time that it was a gift, and was therefore given a gift receipt; and I was told that it could be exchanged if it was not suitable.

However, when we got it home and examined it in more detail, we saw that it was only valid until the 1st December – a little over 4 months.

This was no good to my wife, as we were abroad for part of that time. So, I took it back to the Warrington store, who were entirely unhelpful. I explained the issue and said that I was perfectly happy to take a Debenhams Gift card in exchange (and to pay the difference). The assistant refused; and was unhelpful. I then asked to see the manager, so the assistant went, at my polite insistence, to fetch her.

The manager then made a point of walking past me, as if to make a point that she had more important things to do than actually deal with a customer.

Eventually, she came over and was equally unhelpful. All that she would do was to exchange it for another with an equally short usable date. She again refused my offer of taking a Debenhams card in exchange and me paying any extra. She tried to make some excuse that it was a concessionaire stand; so I explained to her that as I had paid Debenhams, I had bought it from Debenhams, not one of her suppliers. She was insistent that she would not help further. She said that he name was Katie.

Lessons learned – don't buy anything from Debenhams. Coincidentally, I had just bought a new pair of glasses from Vision Express and, in total contrast to Debenhams, Vision Express have give me excellent service. Happy to recommend Vision Express; happy to suggest that you don't touch Debenhams with a barge-pole.

Incidentally, I see that Debenhams has lots of bad reviews on Trust Pilot. I wished that I had read the reviews before shopping there. We have in the past spent a small fortune at Debenhams – not any more.

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Eddie
1 year ago

Dont use Debenhams

Very terrible company and customer service.

Waiting for a response for a week and noone seems to reply

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Brendan
1 year ago

Debenhams are terrible, I ordered an item on line in size 8, they emailed me back to say "sorry out of stock"
they then so as not to lose the sale went ahead and ordered me a size 11!!!!!
mistakes happen, but now they tell me "you have to wait" because the status of the parcel means we can not refund!!!

THEY HAVE TAKEN MONEY WITHOUT HAVING THE GOODS
THEN JUST ORDERED A RANDOM SIZE TO KEEP THE SALE!
WILL I EVER GET MY MONEY BACK, AVOID AT ALL COST , NO WONDER THEY FAILED , RIPPING CUSTOMERS OFF AND KEEPING THEIR MONEY

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Freddy
1 year ago

Excellent selection of literally anything you could want.

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Nikki
1 year ago

Don't bother
You can order items but don't deliver and come up with every excuse possible no wonder they are in trouble will go elsewhere so I can get the items that are ordered terrible firm and dreadful customer service

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Rex
1 year ago

Debenhams cafe Blackburn visited today. We visited the cafe within Debenhams in Blackburn today. The staff were extremely helpful, great service, great food served to our table. Spot on 10 out 10. Excellent, thank you.

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Albert
1 year ago

Visited the Bournemouth branch yesterday and my wife was very impressed with the womenswear department sale and promptly purchased half dozen items at a very good price I was informed
If they keep their pricing competitive then who knows
I do now who鈥檒l be back there later for sure ??

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Dustin
1 year ago

Great service in store Westfield

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Becky
1 year ago

Whilst I am happy with my trousers I bought from the Worcester branch yesterday I am not happy that I was asked to sign up for a Debenhams card as I couldn鈥檛 use my dads and the lady was hell bent on commission and didn鈥檛 explain how the card worked but just that oh it will be 38% interest
I wasted my lunch hour and am worrying about this card and feel like I have been had for commission

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Kimberly
1 year ago

I recently bought a jump-suit on line. I received the wrong size and they confirmed that it was their mistake. I was asked to return the item or order it again, I could not return it as I had given it away. NO offer of some sort of compensation.
Secondly I wanted to register my change of email this couldn't be done verbally. Not good for a very OAP.
Now three days later they rang me with the offer of a replacement in the correct size for which I must pay but with a 拢3 discount. I just gets worse. I voucher would have helped……

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Dorothy
1 year ago

Very poor experience.
I have used Debenhams many times in store over the years, but made an online purchase for some (in stock) clothing items. Apart from taking over a week to deliver (via Hermes), the package arrived in a box completely split open. The courier apologised for the state of the package and suggested I check the contents. The parcel was labelled with (my) correct address but contained a North Face shoulder bag contained within a (ripped) plastic bag. The bag itself was labelled and addressed to what appears to be a different customer. It may have been that an item had been picked at the warehouse and then put in the wrong delivery parcel. But that is not the nub of my issue here. Items can and do get mixed up. I contacted Debenhams suggesting I email them all the incorrect documentaion I received with pictures of the damaged package (from Hermes) so they could take it up with them. In a nutshell the call centre was not interested in the state of the parcel and whether the contents belonged to someone else or whether Hermes had taken of the deivery. Not a bit of it. They were just going to send me replacements. It seems to them its a throw away world… That is not what I call good customer care. They should take a leaf from another major high street online retailer who's motto is "never knowingly undersold …. you know the one I mean.. No wonder Debenhams is developing a poor reputation.. There is only one way for them.. and its down…..

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Kelsey
1 year ago

i wish their ranges where a little better, i cant find anything my size being a bigger gent these days

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