Website & Phone:
4 weeks ago
My first clue was when a tried to track my supposed package. It鈥檚 a fake tracking site- DO NOT ORDER!!鈥?
1 month ago
I purchased a blonde wig from this company and it arrived within a couple of days. The product received bore no resemblence to the pictures and videos on their website and social media, apart from the length. The product I bought clearly shows dark blonde roots going into honey a blonde with highlights. The product I received has black roots going into dark blonde. I reached out to the company to ask to return and get a refund. I got this two line answer: "when you buy a product, we will point it out on the website. Due to the difference between the light and the display, the wig will produce color difference, which is normal". I've bought similar product before and know what to expect with slight differences. The product I received is a completely different item to that displayed. Do not believe the pictures and videos. They are misrepresented and the product you receive will be far from what you see and of poor quality. Save your money. I have lost mine.
1 month ago
Ugly green tint. Not like pictures or videos!
Would not even give it a one star
1 month ago
Purchased 2 wigs. One, the tape showed at the hairline and the other had was assembled so that part of the hair line was at odds with the rest.
Despite numerous emails, I was actively encouraged not to return them, to wash them in order to make them better, was assured they were not faulty, was told I couldn't return them because of covid, that it wasn't worth returning them as they would deduct $15 from what i paid…I still said I wanted to return them as they were faulty and again asked for the return address. I was told they would deduct more money if the items were damaged in transit so I said I would package them better than the packaging they sent it to me in. …..they haven't replied with a return address. I give up, I have no faith that I will be refunded, if I ever got the address to do so. The wigs were not as advertised. Please save your money…I wish I could report them to pinterest, thats where I saw the ad
1 month ago
Debrawig promises dream hair! But when the package arrives, surprise !!!! The ordered wig has nothing to do with the promised fairytale hair, the reality is cruel: hair of pure flammable synthetic plastic with indefinable color. Not even suitable for wearing at Carnival! Avoid spending money that will never be returned to you and above all avoid buying such junk because it is a scam!
1 year ago
I placed an order January 14 2019 for a Blueish/Gray party Bob wig for several upcoming functions. I received notification January 26 via email that my package was on the way and to allow 8-15 days to pass customs and it would be delivered. By Feb 15th I became concerned as I received no further notification. I checked my local post office and was told it's still in China. I reached out to the hair company and was told it shipped. I was provided an LT259134538CN tracking number for China EMS and low and behold its status still showing Shenzhen China. I have sent numerous emails requesting to speak with management, to resend my package or for a refund and they refuse! Stating to check my local post office. I advised them I did and tracking info showing still in China. They never respond to my questions, more so give me the standard script to check with my post office. I am an avid online shopper and have never experienced this before. I have never had a company not want to work with you nor have a 1800 number to speak with a live person. I will not be ordering from here again and I hope no one else does either if this is the treatment they provide paying customers.