Dec谩ntalo

Read 25 Reviews of Dec谩ntalo to check if it is legit.

Website & Phone:
 http://decantalo.com

Quintin
4 months ago

The first time I bought from Decantalo it was fine. But the next two times there was problems with the bonus points. They forgot to send me the chosen bonus wine, and would not refund money for it. So now I will have to buy from them again to collect my bonus – I wonder if they will live up to their promise the next time, if ever there will be one…

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Chester
5 months ago

First order was a terrible experience — two weeks late and no communication until I bombarded them with emails — but the problem, allegedly, was an email issue. Once things were back on track, everything was sorted out quickly and I had my delivery costs refunded in the form of a voucher.

The next delivery was exemplary. Quick and problem-free. I'm happy to amend my review accordingly.

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Ross
7 months ago

Shame. No longer an honest company….& so unhelpful.

Today I tried to place an order & as I have used them before I had points to spend, so tried to add a "free" bottle – I could not do it. I asked & was told that I could only do it after payment – seemed very strange.

Payment taken & I found no option to add the free bottle. To add insult, my shipping was DOUBLE. The order was coming to Mallorca – even for a large order I have to pay postage. For 41 bottles it is over 鈧?6, but for 42 bottles it is just over 鈧?.

The company lied & said the shipping did not reduce at 42 bottles. When I checked again & said I was correct, they told me to "have a lovely day".

They would not correct the "gift" & the shipping cost, so I asked to cancel. I then asked that they place the 10 items back in the basket & add my "free" bottle so that I could check out again with the correct shipping cost. They just ignored me.

For a 鈧?00+ order, is it too much to ask for HONESTY & a little service.

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Ladonna
8 months ago

Excellent service and shipping!

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Carl
11 months ago

Found my favourite gin, bought and delivered quickly and easily . Excellent value and service. definitely going to use again

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Santana
1 year ago

Have been looking for websites outside of Denmark as one of my favourite red wines are no longer on the market in Denmark. Decantalo had it on stock. Was a little worried about the thought of buying the wine as long away as Spain but I came to the conclusion that my urge to get the wine was stronger than my worries. Placed the order, track & trace kept me informed and the wine was delivered on time in full. I can only recommend Decantalo?

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Antwan
1 year ago

I've used Decantalo several times – both in UK & in Spain. I've generally been very happy with the range of wines & they stock one of my favs which is now hard to find. Delivery is pretty good – we know when to expect but comms could be better.
My main negatives are the rather poor, & seemingly random offers. For delivery at a reasonable price, I need to order 36 bottles. I put about 30 bottles in my basket this Sunday, but by Monday many of the offers (only 5%) had gone.
I would have expected an email or banner to advise when the discounts were ending. As a result the order never got placed & it's off to Lidl again.

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Ashly
1 year ago

I researched a few websites for a Polish gold vodka (Sobieski gold) that we wanted for our wedding and I found, even including postage, it was cheaper to buy it from Decantalo than any other online shop, like Amazon. I was a little unsure whether to order from an overseas site that I had not heard of before, and I read a few reviews which made nervous as to whether my order would show up… but am glad to say my order arrived so quickly, all in good condition and exactly the product it said it would be! So now looking to order or wedding wine form here too 😀

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Vincent
1 year ago

I can only speak from having used this retailer for the first time this week, well last week I suppose.
I made the order late last Friday evening(08/03/19) and a week later the three bottles of gin I ordered were handed over to me safe 'n sound by the UPS driver at lunchtime today(15/03/19)
At the time of the order two of those gins were not even in stock thus I anticipated a bit of a wait for them but fast forward four days and I'm receiving confirmation of despatch then less than 72 hours later they get here with no problem at all.
I'm actually sat here writing this review sipping a double *perhaps treble G&T containing the glorious Macaronesian white gin I bought from Decantalo and yeah I am most contented.
At those prices I shall definitely be ordering from them again and will only return here to update/delete this review if I've had a negative experience so safe to say the longer it stays up the more it illustrates the service has continued to be as spot on as my first order, gracias Decantalo!

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Meaghan
1 year ago

They are completely ethical and have fantastic customer service!!!
I ordered a case of wine and they promptly shipped it. I am located in the United States and their packaging of the wine bottles was the best I have seen with special cartons and wrapped in bubble wrap.

There was a problem on receipt caused by the shipper and they promptly responded and took care of it. You can't find a better, more reliable, and responsible company.

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Elisabeth
2 years ago

I have previously received ordered bottles (right quantity) in properly packaged boxes.
I get these items sent to my (elderly) parents address as I know they will be there to accept delivery, which they do. HOWEVER..
Last order was 2 x 1 litre bottles short and 2 of the other 4 (should have been 6 as ordered) broken in transit as only wrapped in UPS self sealed bags which obviously prevented internal spillage.
Decantalo have failed to deal with this although I am/WAS a regular customer.
My advice:
1. DO not use them
2. If you do then bother to open and check every box upon delivery as they have cost me nearly 拢80 (2/3) of my order and will not recompense as I have no photos. (parents opened and disposed of the box with dangerous glass)
Disgusted with lack of customer service, long awaited reply and outcome. #DO NOT USE DECANTALO

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Lakisha
3 years ago

Appalling customer service. Initially delayed the shipment as a result of missing stock. I was accepting and said it was fine. Eventually the order must have shipped. I was expecting a delay so didn't contact them straight away when it didn't arrive to my friends (a wedding. Gift). Was told he had not received it after some weeks so contacted the company. Was told at this point it was already back at their warehouse and the order was rejected at the delivery address. Was unsure why I'd received zero contact about any deliver issue, only to discover it had come back to their warehouse. Unwilling to try deliver again without charging me a second delivery charge. How an order can go from delayed to rejected to pay for delivery again is beyond me. They should be in better contact with customers if there are delivery issues. Pretty dodgy practises, avoid.

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Byron
3 years ago

I have ordered about 6 times from Decantalo. Although helpful in every way, with excellent speed of delivery (2 days to France on UPS), this supplier does not keep a stock of everything they list. It can take a week or so for them to consolidate an order from their various suppliers before they can ship to the customer. This has happened on every order I have placed. Therefore, even though shipment time is very fast and cheap, customers should allow 2 weeks from order date to delivery.

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Colby
3 years ago

Fast service, great prices, fast delivery, great experience

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Alexandra
3 years ago

Very good selection of wines. Shipping to UK fast and without any problem.

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Marsha
4 years ago

Ordering the wines was easy. The wine was delivered as promised.

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Kristyn
4 years ago

Great selection of wines, shipped promptly, goods as expected. Prices fair never had a reason to contact their customer services so cannot comment on this area. Payment section of website sometimes feels a bit clunky.

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Cathy
4 years ago

Have used decantalo af couple of times, and the prices are amazing. Compared to so-called offers received in Denmark, their list prices are below anything.

Shipping has been fine, though a few bottles have been missing. They send those after if you remind them

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Jarred
4 years ago

Dear All, if it was a question of the selection of Spanish wines and the easy of delivery I would have voted the business pretty high. However, you should be aware that the standards of customer service fall well below average.
My particular issue with Decantalo was their Black Monday offer in 2015 which the company themselves has now admitted was misleading. In my case it lead to me purchasing well over 鈧?00 of wine to achieve maximum discount of future wine orders. When it came to me making the order Decantalo changed the terms of the offer from money back to a 10% discount. When challenged they embarked on a long process of stonewalling until I gave up. When there is an issue they retreat into the shadows and as an international internet company there is nothing you will be able to do to engage with them physically. It is a real shame that such a promising company has proven to employ such low moral standards. You may get lucky and have a positive experience. However, if you plan to buy wine regularly it is a fair bet you will come up against some very poor customer service at some stage. Avoid.

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Karen
5 years ago

A great selection of Spanish wine at a great price

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Donovan
5 years ago

First order went smoothly, second was a catastrophe, order could not be delivered due to poor adress management, wanted to charge me additionally for 2nd delivery. Had contact with 2 employees, no customer orientation at all, no solution possible. had to cancel the whole order, was left with almost 20.- shipping cost and had no delivery…never again

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Armando
5 years ago

UK ORDER 20/7 ARRIVED 27/7 DIRECT FROM SPAIN

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Lacy
5 years ago

Super price and delivery DK only 5 days..

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Marquis
6 years ago

At Decantalo.com, wine is not our business but our passion.

We hope you enjoy our site.

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Perry
6 years ago

I'm a regular buyer. Totally trustable.

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