Decathlon Ireland

Read 13 Reviews of Decathlon Ireland to check if it is legit.

Website & Phone:
 http://decathlon.ie

Rocky
3 months ago

Amazing value for money, good choice of product, and reasonably good delivery service. Never had a problem with them and keep buying from them again and again for value and choice.

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Clayton
3 months ago

I was very happy with my click & collect experience. The team in the Dublin store couldn't have been more helpful.

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Diane
3 months ago

Will never shop at Decathlon.ie again. The delivery guidelines are very vague and nowhere mention that the items are actually shipped from France. My order arrive late and the customer agents I dealt with (always someone new) were inconclusive and never once apologized. When the order arrived it was missing the instructions and tools to assemble! Again, all I received from customer care was a .pdf of the instructions via email and nothing else. Extremely disappointing service!

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Nancy
4 months ago

Very bad service.. They send me an empty box and have refused to resend the item.

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Theodore
4 months ago

Order finally arrived. Contacted Decathlon and got a reply next day. Customer service were helpful and polite. Happy order arrived at last. Thanks Decathlon.

re: Bought from online shop over 2 weeks ago, order was shipped over 12 days ago, still no sign. tracking no. provided does not work / is not found. Have contacted Decathlon about my order, not feeling great about getting a useful response. Starting to regret buying from them.
Will follow up if issue is resolved but for the moment not feeling great about the whole experience

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Kayla
5 months ago

Ordered Online and the information provided on the online tracker under My Account was wrong and misleading. Was unable to track order due to issues with tracking number provided by An Post. Still waiting on order to be delivered.

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Corina
5 months ago

They sold me a bicycle online that never arrived. A complete waste of time. I feel robbed. I'm now waiting for my refund which I should receive within 3 days nearly 1 month after I ordered the bicycle. I will never step foot in a Decathlon again and will never order from them again.

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Chase
6 months ago

I ordered 2 wetsuits for my children for holidays, ordered Monday, got delivery Wednesday which was excellent. However the suits were very small (ordered actual size should have went bigger!) and did not have time to reorder for delivery as we were heading away on the Friday. Called the store number and spoke to an extremely helpful guy called Courtney. He went into the store which I imagine was extremely busy, found me another suit in a larger size, held it by for me to collect and I just had to bring the online order over and swap it out! Really couldn't have asked for better service. Staff like this make people use businesses the staff make the experience!!!

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Allison
6 months ago

I have ordered a domyos fel 500 elliptical trainer. It only took 5 business days to arrive and the delivery was very smooth and pleasant. The delivery man called me that day to let me know that he is coming to deliver the item. He even brought it into the house so I didn't have to lift anything. Assembly was straight forward. The main thing is I absolutely love this machine. It feels just as good as the one I used in the gym. Also feels very sturdy and I'm like 90kg, so not the lightest person. There are multiple programs on it and I think the heart monitor is also accurate. I would recommend this store and product to everyone. I am one happy customer.

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Luke
6 months ago

Order placed on 8th July. Dispatched 15th July. On 29th July they have no idea where my package is. Customer service is responding, but with no any relevant information, just probably copy&paste. No chance to track order as tracking is not working at all. While order was placed website was displaying information about estimated delivery time "4-5 working days". It's not possible as they dispatched order after 5 working days from UK warehouse, and after another 10 working days item is not delivered.

Really poor experience. Stay away from buying online, rather go to Dublin and buy in shop. I never had that bad experience with any other shop.

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Danny
8 months ago

Order was delivered very quickly. Items ordered were as described. Great value and great quality. Will definitely order from them again.

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Janine
8 months ago

I placed the order on June 2nd and I haven鈥檛 received my parcel yet.
The day immediately after, they wrote to inform me about the unavailability of one of the items I bought.
I have no tracking number and I haven鈥檛 received the parcel yet.
On the website, they state you receive the order in 4/5 working days.
It seems they haven鈥檛 sent my order yet in more than 4/5 working days.
I am very disappointed with the way Decathlon dealt with my order.

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Raul
2 years ago

After strong recommendations from friends, I recently ordered through Decathlon for the first time. I was very happy with the quality/price of the goods received.

After I placing a large order, I noticed that I had accidentally selected the wrong size for one of the items. I immediately contacted Decathlon so that the order could be amended before the shipment was dispatched.

Customer service took 2 days to respond – only replying after the order was shipped.

The agent I communicated with "Alexandra" was rude, unhelpful and entirely unapologetic about the situation. Her proposed solution was to simply buy the product again from Decathlon!

Unsurprisingly, I found my purchasing experience with Decathlon dissatisfying and frustrating. I hope the company improves its customer service in the future as despite the high quality of product offerings the poor customer service means that the company cannot be relied upon if things go wrong.

Verdict: Good products but Buyer Beware!!!

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