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10 months ago

Terrible experience!
Bought online an article. I got a tracking link and a tracking ID to check the delivery of it.
The day before the delivery date, I got an email from Decathlon and an text message from the delivery company, informing me that the pack would be delivered the next day.
My surprise, the next day nothing arrived. I called the delivery company, who informed me that with the ID provided by Decathlon they didn麓t know where my packaged was and I should try to contact Decathlon to clarify.
Since then I am trying to get in contact with Decathlon through all available channels, but unfortunately I can麓t get an answer where the pack that I purchased is and when it will be delivered.
On Chat, I spoke already with 3 or 4 Decathlon staff members, who say they will check the status of the delivery but never come back with a reply. I am waiting now for 5 days, since according to Decathlon my package should have been delivered and I will now formally complain to the Portuguese regulator so I can finally have a reply from Decathlon.

All in all, this is the worst service I have ever experienced! I will NEVER buy again in Decathlon.

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