Decathlon UK Ltd

Read 102 Reviews of Decathlon UK Ltd to check if it is legit.

Website & Phone: Decathlon UK Ltd, Canada Water Retail Park, Surrey Quays Road London SE16 2XU United States
0207 0643 000
 http://decathlon.co.uk

Kim
9 months ago

.Love this site and company. Quality products at a great price.

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Bradford
10 months ago

Why offer delivery within 48hours and then delay it for a week? Just change your delivery promise during current situation and don't over promise. When trying to fill the form for a refund its asking me to send a copy of my ID – the last thing I want to do is to send a copy of my passport to someone that can't even organise a delivery. This is so far the worst service from any UK based company I have ever received. I hope your CEO Eric Mazillier is proud of your customer service

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Chanel
10 months ago

Decathlon Cancelled my order via email with no explanation just a 鈥測our order has been cancelled and your money will be refunded in a few days鈥?…. the item is still available to buy online!!!!
Poor service, I鈥檝e been let down and now needing to find the item elsewhere and pay premium delivery. Absolutely not impressed and I won鈥檛 buy from here again.

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Tyrell
11 months ago

Loved my vest. Great fit and quality

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Kurtis
11 months ago

A great company to deal with good quality .Order arrived on time.

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Howard
11 months ago

Great value for money

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Elisa
11 months ago

The Decathlon site was easy to use and allowed me to browse and check the details of snow shoes/racquets.
Delivery was prompt and at a time suitable for me.

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Karl
11 months ago

Easy to order, good range of products, and delivered when it said it would be. Can't say more really.

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Natalie
11 months ago

Great service

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Herman
11 months ago

Great customer service. Good quality goods at a reasonable price.

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Jade
11 months ago

Again, no problems with delivery. It was quick. Just wish there was a store closer to my home

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Alyson
11 months ago

Great product & service, many thanks

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Alexandria
11 months ago

Love using this company has an amazing choice of products and very reasonably priced as well 馃槉

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Roberto
11 months ago

Good experience

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Alexandria
11 months ago

great products and company

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Francis
11 months ago

I had a very poor experience with the service provided by decathlon. I have explained elsewhere but keep getting reminders to review again so here it is.
Whilst ordering online the update on my address could not be saved. However, I only found out about it after the items had been send to wrong address. I logged into account to see why and found the old address. I tried updating it again and got a message stating the new address could not be saved. I contacted decathon sevice (difficult enough task to find professional help) and was advised nothing could be done and I would need to try and retrieve the items myself to send back to them. I was unable to convince the landlady at the other house to help out and lost the money and items. However, decathlon said they managed from their end to successfully update my address. So what can I say..speaking to a work colleague who had a similar experience -he had forgotten to update his address after moving and ordered from Fatface. Fatface resend the items directly to new address (although they could not stop the same items being send to an old address nor retrieve them). So here you have both ends of spectrum of customer service. I know where I will be buying again!

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Bridgette
11 months ago

Good price, timely delivery

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Tabitha
11 months ago

Very quick and efficient service

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Ethan
11 months ago

Ordered much needed cheap boots, but instead of being delivered to my requested local Asda, the parcel was re routed back to the ware house and thus triggered an automatic refund. I was then told to re order on the website but only to find the size required is out of stock!!!!

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Shannon
11 months ago

Excellent product

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Judith
11 months ago

a fine piece of kid, efficient service

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Elisha
11 months ago

I've been a Decathlon customer for many years and before they had a presence in the UK. I have generally found them to provide good service and value for money, although my in-store experiences have not been so good lately, there seems to be a lack of staff to help. Online is a good experience and purchases arrive in good time.

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Christen
11 months ago

I bought trainers which were good, jacket was smaller than the size I ordered ie I ordered large and it came back large but it was hardly the size of uk medium. Have to return it and then chase them to get refund which was bit frustrating in the end.

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Ashley
11 months ago

great product and fast delivery

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Bobbi
11 months ago

Always kept inform of order status great products

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