Website & Phone: ⚑
De Trompet 14B
☎0228 350 880
So we said OK, submitted artwork and master, and paid the money upfront. Now it turned out there was a minor issue with artwork (a crop line not removed) which was our fault – but they sent only *one* email and that was it. I missed the email (Dutch is not my native language, which certainly wasn't an issue pre-sale) – and they never followed up in 10 days.
I was pretty annoyed to discover that the job was stalled indefinitely (I was expecting to have received the CDs) because of ONE missed email, and I called " customer service" (!) to say so. The guy was pretty rude – didn't even listen to my point that they could and should have done more, and just said "it's your job to give us the right materials".
I see it another way – once you take the money, it's YOUR job to progress the work. Email is unreliable communication method – you should know that. If someone doesn't reply after a few days – follow up. Pick up the phone, like your pre-sales people do.
And by the way- if your "customer service" guy is bloody rude to an annoyed client – that is gonna bite you. Hope you are reading De Perserij. I don't have time to argue with your badly trained ignorant staff.
We did eventually get the CD's and they were fine, so eventually no harm done (thank god there was no tight deadline). But really – quite a bad attitude once they have your $$$ safely in the bank.
I'll look around next time. There are enough suppliers out there not to have to put up with that crap.
The company is known as DeCdPerserij.nl and Indieplant.
We paid them in advance to print a few hundred copies, never received them and were promised a refund that never arrived.
Went out on the great wide internet to see what others had to say on this company…
…and well, many others were scammed in pretty much the same way.
On Synthforum there are a number of complaints from 2002. The scam has been going on for over 15 years.
I wonder how many bands they have scammed so far, who had no money or time for lawyers, or a big loud mouth.
Shame on them.
That's what for me very important is. And that's why I am sure, if it will depends on me, we will celebrate soon the 10 years co-operating…