My wife bought and used one of Deciem's 拢43 eye products which caused an allergic reaction. Her eyes looked swollen and puffy and were itching. She confronted the shop floor staff who refunded her and suggested to try another Ordinary eye product to ease the reaction. This made it even worse and my beautiful wife now looks like someone punched her in the face and abused her. Abused by Deciem that is.
The only thing the shop floor staff had to say was to contact Deciem customer services. And customer services did respond. With an inappropriately cheerful copied and pasted template message.
This stuff is not suitable for sale to the general public and should be taken of the market.