Decomatters

Read 112 Reviews of Decomatters to check if it is legit.

Website & Phone:
 http://decomatters.co.uk

Mia
5 months ago

This company is the worst I鈥檝e ever dealt with and the customer service is disgusting.They have been cutting my phone calls off all day.They have not replied to even one of my emails.
STAY WELL AWAY FROM THIS COMPANY

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Araceli
5 months ago

Do not use this company at any cost! Ordered a door sign with a Wowcher code over a month ago, order was updated to delivered but I have still not received this. Have contacted the company four times via e mail, live chat is unavailable surprisingly with no response. This company looking at other reviews needs a visit from trading standards as from what I can see they are taking money and not supplying the goods!!

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Alison
5 months ago

Absolutely disgrace as they take your money without asking for pictures ti put on canvas ! Spoken to them twice about my Refund but nothing paid back yet . It looks like i will have to get Trading standards involved and Ebay as the conduct is unprofessional to the max as they keep trying to fob you off saying your refund will be paid back ! I definitely wouldn't recommend ever

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Shante
5 months ago

鈥硷笍AVOID, AVOID, AVOID鈥硷笍-猸愶笍猸愶笍

Firstly if I could give zero stars I would, in fact I鈥檇 give -猸愶笍猸愶笍 minus two stars, even at that I鈥檓 being generous! Absolutely disgraceful, I used a Groupon code and was charged full price instead of just the postage. Reordered using the code as advised and was told the original amount of 拢18.99 would be refunded. I鈥檝e been promised a refund every week for the last 5 weeks!!! Now I can鈥檛 get through on their chat and no response to my emails! I received my order of bin stickers that didn鈥檛 even look like the ones advertised! Scandalous!! Anyone got a phone number?? Do yourself a favour and don鈥檛 bother, wish I鈥檇 looked for reviews but thought it would be ok as it was a Groupon offer 馃檮

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Jody
5 months ago

Finally found a phone number within U.K. that they actually answer 01213680218 so if that helps good luck!
Although they did answer and they did clear things up !

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Alonzo
6 months ago

No order recieved. Been over a month and status is still 'awaiting fulfilment'. No response to emails or phone calls. The phone line tells you it's busy and then it hangs up.
This company needs to be reported to trading standards. Pls can all that are also angry Pls report so we can close them down.

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Kasey
6 months ago

I am in no way afiliated or connected.I ordered 4 childrens name canvasses and they took 8 days from the order to deliver to Ireland.I bought them on Living Social and cried when I read the reviews here after purchase.They are beautiful but delivery costs astronomical and I didnt see them in the fine print???

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Eduardo
6 months ago

Bought a wowcher discount code for a solar door number. After placing the order with DecoMatters a week after my order i researched the page and after seeing these reviews I was worried as I hadn't been given any updates on the order. So I emailed them and a little after 2 weeks from placing order the plaque arrived. Fantastic! Really impressed, looks so stylish.

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Justina
6 months ago

I have ordered on the 3rd of july a number plate for my house which it shows posted on the 10th but I still didn't receive it.
Contacted them several times and no answer. The worst experience in online buying!!!

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Beverly
7 months ago

i鈥檓 stuck with giving this company between 3/4 stars.. i seen a lot of bad reviews and i was worried i placed my order through wowcher 04.07.2020 拢6.99 bargain.. says it was shipped on the 10th had no tracking information customer service i will say is completely shocking but managed to speak to them on 20.07.2020 and they told me shipping can take 10 days by should receive it end of this week.. today 23/07/202 i have gotten my order, i am happy with it i mean you get what you pay for i ordered the number plaque with sola light it鈥檚 not a plaque it鈥檚 plastic it dont look to bad but it鈥檚 not exactly amazing, overal they are a legit company, i have gotten my items, all in good condition, no issues apart from customer service

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Dwight
7 months ago

Bought a house sign from Deco Matters with a Wowcher. Parcel arrived with items missing. Sign was unusable without missing items.
No response despite multiple emails. Dry poor customer service. Would not recommend at all.

Update:
After complaint to Wowcher, Deco Matters responded and have now sent the missing parts.

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Olivia
7 months ago

Ordered a house sign on the 21st june from decomatters with a voucher from living social , on the 26th June I received an email to say item had been shipped but by the 12th July parcel hadn't come so contact decomatters with no reply , so contacted living social on the 15th July who contacted decomatters and I received an email from decomatters on the 16th July saying parcel was probably delayed due and give it till Saturday , and low and behold sign arrived on the 17th July via Hermes 2 day delivery … Company are a shambles and quality is not great ….. AVOID AT ALL COST

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Lena
7 months ago

1 star is high compared to what I really want to give them . The quality of the item that I received is absolute abysmal. I asked them to change the image that I first sent but they totally ignored my request and proceeded with the first image . Please do not buy from this company , Not worth the money at all . I purchased on wowcher , total scam !!!! My mother and fathers anniversary gift RUINED . ABSOLUTELY DISGUSTED

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Adam
7 months ago

Item ordered never received,emails ignored. I will recommend to anyone not to use them to save their money.

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Stacey
7 months ago

Ordered a house number through Wowcher, it arrived about 2/3wks later, envelope that the goods were packaged in was damaged in transit so, the parts to assemble item together was missing. I phoned them /emailed them on numerous occasions to advise what was missing and not once have I spoke to anyone nor have they returned my emails /phone calls. Waste of time this company, avoid. I've since read the reviews after buying from this company but, it was to late for me. Don't bother with Wowcher as well.

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Jade
7 months ago

Do not use!!! Ordered solar door number plate 4 weeks ago from WOWCHER- They ignore all correspondence! And still no delivery?! Wowcher are useless stating they do not get involved & to contact the merchant yourselves?! lol

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Dante
7 months ago

I have just received my door sign that I ordered 1 week ago. It is now up on the wall with no issues at all. Really happy with purchase. Thank you for a great service

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Margaret
8 months ago

No communication whatsoever. Terrible company. Do not use.

Ordered my door number on 2/6/20. Still haven't received it. Have emailed them several times now for an order update and have messaged them via their website. They have not responded at all, not even to acknowledge my communication. I have also tried phoning them but it just rings out with no option to leave a message.

I'm not even that bothered that my order hasn't arrived. It's the total lack of contact that has really disappointed me.

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Vivian
8 months ago

Very poor service, took my money but still not received my pictures, I ordered it in April no answers from phone or emails.
Be aware looks like a fraud website
My order number is 34055103

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Latonya
8 months ago

Delighted with our new door plaque, easy to install and definately makes our house more unique. Great job and thanks for the quick service

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Andrea
8 months ago

I ordered a canvas through wowtcher which came today & iam very pleased, It came after 2 wks of waiting , I did think the worse & thought it would never arrive they didn't answer to my emails but just be patient & wait it will arrive.

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Aisha
8 months ago

No reply to emails. Still not received order

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Eddie
8 months ago

I read the reviews after ordering, which were predominantly negative & was concerned. However, after receiving my order today, my experience has been positive. Ordered via a wowcha deal, came within the expected time frame.

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Carol
8 months ago

Canvess came later however exactly what I expected. customer service team is slow however just be patient and you'll receive your order

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Earl
8 months ago

Same service as others – disgrace. Ordered sign for house, paid and got confirmation email that is was processing. Checked account online, said shipped on 20th May, still waiting… Contacted several times by email and telephoned today, to get, sorry no-one is available! My account says shipped with no tracking number. Seems a shady company to deal with. I am now going to try and get refund from wowcher, not impressed, probably last time I will be using wowcher too, as this was my first purchase, to try them!

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