Website & Phone: ⚑
3163 Coney Island Avenue
I am going through the insulting email and spam regulation with my lawyer, and will file a complain first and initiate a case with my lawyer.
DO NOT SHOP HERE !!!!!
PLEASE….let be reasonable.
I picked your business because of your claims on your website that you can fix just about any broken frame….even plastic at reasonable prices. Also your promise that the fixed frames would be returned in 10 days. All very good offers….but not really honored.
Since I mailed my sunglasses to you I have got emails from you saying:
"We are reattaching arms on both of your items. A technician will contact you shortly"
"Thanks for your repair order. We have some bad news.
We would like to let you know that we are unable to fix this item.
Due this situation we would like to offer you a $20 DISCOUNT on a brand new frame. If this is an optical frame we would like to offer to do your prescription for 25% OFF. Please call me so we can discuss our options.
Your item will be shipped back to you tommorow if I don't hear from you"
Then I get emails from you saying I must pay $12 to get my frames back. Absolutely nowhere on your repair website does it list this hefty return charge.
I shipped my frames(2 pair) to you USPS with delivery confirmation for a total cost of $2.26. To hold my frames hostage to shipping charges of $12 is really unfair.
You did not fix my frames or contact me within the 10 day promise turn around time. Both unfulfilled promises you made on your website. This has not been a pleasant experience dealing with you. Especially when I have contacted you to negotiate the return of my frames only to be insulted with emails calling me "bozo" "bafoon" and threats you will "Discard" my frames.
I have sent you a pre-paid USPS label to send my frames back. I simply ask you place the label on you box and drop it in the mail.
BTW : you don't scare me and with those kinds of threats do you think I would think twice about urinating all over your frame and then returning it?
Common I have your glasses in MY POSSESION do not $#*! with me".
PLEASE, Do Not Ever use this website.
I called customer service again threatening an online review about their fraudulent billing for "replacement temples". She told me to choose any glasses on the site at no charge. I chose a pair, and, at her instruction, emailed her the choice I had made and offering to pay for RX lenses. She sent me a message back, that she would give me the frame for $100 off, and the lenses for half price. Another $400 investment to replace my glasses over and above the $99 for "replacement of the temples" that were never replaced but welded on my original $450 glasses.
I would not recommend this site to anyone. They had my glasses for two months and still did not replace the temples as charged – just welded them twice. They never contacted me to let me know they were going to weld them. Then they reneged on the free pair offered to replace my glasses.
Billing me for replacement temples when they were welded constitutes fraud.
Looks like what happen to me, happen to a lot of people. Not much to add to the below, my story is written over and over, but I can add that he flat out told me he was a scam-artist, that I was a sucker for buying from him. He also told me it's him and his wife in an apartment in Brooklyn, that his repair shop is him and crazy glue!
Sure, I lost money, and endured verbal abuse, but the time I spent trusting this company's claims and services is what makes me livid. My only hope is that other consumers check sites like this out and see what a scam decormyeyes is.
After reading other consumer advocacy websites like this one and reading BBB.com. It is my personal belief that "Tony Russo" has many aliases. He used to go by "Stanly Bolds" and now calls himself Tony, but I believe there are several others as well. ALSO, I'm fairly certain that he creates new Internet sunglass businesses all the time. There are many, many out there and he is the "mastermind" behind them. Some of these companies don't have many reviews yet, and I think that he, or someone close to him, writes the positive reviews for him. I do not want the man to get away with this… Before buying from any Internet Sunglass business, I recommend thoroughly researching the company before purchasing.
I did nothing wrong we tried it was boxed up time was spent and I offered you a discount.
You are the kind of customer who deserves to be punched in the head I hate people like you.
So he gets the present 2-3 days later what鈥檚 the big fucking deal? Jesus christ who cares get him a card and say sorry it will be here Monday
He should be happy mom is alive and not dead fuck the presents only health is important.. You are just RETARDED!! With a capital R
A minor detail, however as I incurred a loss financially I find this unacceptable. I contacted my seller Stanley about this and the response I received was abrasive and barely literate, at which point I requested not to be contacted again apart from details of the complaint procedure, to which I never received the courtesy of a reply.
I later discovered that the official Dior website priced the very same glasses approximately 拢20 cheaper than those listed on decormyeyes.com (the current exchange rate does not affect this). This came as a surprise, as decormyeyes claim to offer discounted prices,
I took this up with an online customer service adviser, in an instant messenger available directly from the website, by the name of Lindsey. Despite me providing her with the link and showing her the difference in price, in addition to pointing out the fact that the actual Dior sunglasses contained a Swarowski crystal and apparently could not see the difference. I also pointed out that their site claimed to sell authentic products with relevant documentary evidence in the form of an authenticity certificate. I pointed out that this was not received by the recipient. Nothing to resolve the issue. She then abruptly ended the conversation, re-directing me to her manager, giving me an international telephone number.
I then e-mailed sales at decormyeyes.com and provided them with full details of the conversation and my complaint. The response I got was sub-par and automated. It did nothing to resolve the issue and despite being directed to a supervisor or manager as instructed by the Customer Services representative, the person I received a response from was indeed the person I was making the initial complaint about in addition to the price discrepancy, being none other than my seller, Stanley Bold!
Upon further e-mail correspondence I decided to phone the so-called manager at the London I called the London office and spoke to a lady named Melissa who took down the details and informed me that the manager was out and would call me shortly. This manager is the sales rep, Stanley Bold. Despite me requesting that he contact me on my mobile phone, I made a call to him upon which I was put on hold.
I then spoke to him (or rather, was verbally abused and shouted at). He did not listen to a single word I said, or tried to say and hurled racist, derogatory, threatening and offensive abuse to me despite my attempts at keeping the matter civilized and professional, the point at which he told me to 鈥渟hut the fuck up鈥?and that 鈥淓ngland was a weird little country鈥?and he 鈥淒oesn鈥檛 know how we do things here鈥?and 鈥淒oesn鈥檛 care鈥?
At this point I terminated the call. Initially I wanted a refund, however at this point in time I am more concerned as to preventing people from using this website, as it is obvious the merchandise therein is fake, counterfeit, the website falsely advertises their merchandise as being authentic when in fact it is mere cheap knock-offs and the staff are abusive and unhelpful.
Since the telephone conversation did nothing in the way of resolving this issue, I put the various points in my complaint in writing including reference to the Consumer Goods Act 1972 whereby I should be entitled to a refund without having to pay an re-stocking fee in addition to the dispute over the authenticity of the item.
I then received an e-mail threatening the recipient of my purchase and their business address to the effect of: 鈥淣EVER INSULT ME THIS WAY AGAIN AND TELL ME THE ITEMS I SELL ARE NOT AUTHENTIC OR I WILL CALL [the business] AND CAUSE SUCH A PROBLEM AT YOUR DAUGHTERS OFFICE THAT YOU WILL NEVER KNOW HOW TO GET OUT OF IT.
DO NOT UNDERMIND ME AND SAY THIS EVERY [sic] AGAIN!鈥?br />
This further exemplifies the illiterate, unprofessional, aggressive and abusive sub-human cretin that Stanley Bold is.
In conclusion, I hope that this complaint reaches you before this obvious con artist deprives you of your hard earned cash! I will however be taking this as far as possible in order to get this man and his products recognized for what they are 鈥?fraudulent and dishonest, both for the US and the UK.