Website & Phone: ⚑
225 BLOOMFIELD AVE. APARTMENT B / 1 BROOKDALE AVE.
We just purchased a used 2006 Dodge Dakota. Decozen called and pursued us after we stated that we were not interested in this truck for various issues.
Decozen's management stated that the dealership would correct the engine lights and all the outstanding codes, including replacing the radiator, battery and thermostat for the set price we offered. We agreed as long as everything was corrected to Dodge's specifications on repairs and workmanship. Note: We agreed to replacing the brakes and correct the oil pan.
1) Repairs were not done and does not conform to standard mechanical procedures.
Specifically, radiator was supposed to be replace. Unit had dents in it and fastened with cable ties.
Transmission cooler was not even secured, just laying on the bottom of splash pan and no air circulation for cooling.
2) Not informed of engine issues. Copper sealant fluid was added to new radiator and thermostat.
3) Not informed of engine over-heating. Engine has redline on temp gauge.
4) 8 codes were not corrected or even address. Example- O2 sensor, low voltage shortage etc.
5) A new Battery was installed, but obvious wiring short at battery terminal. Fuse coming off battery terminal was burnt and melted.
These items were never addressed, corrected to standard industrial procedures.
I have called the company three times with no one returning my call to address the issues, including a complete write-up of service performed.
So now, I am beyond livid and I do not trust this dealership because clearly, they are not fixing my car. My car still had the check engine light on so I decided to go to a different dealership. The one in Jersey City. They make an appointment 2 weeks away from the date I called. We take the car there Tuesday at 11 am on January 13th. It took them a week to actually look at the car. They tell us it's an issue with the transmission and they have to figure out if it needs to be replaced or re-built. Guess what?!!! I am still waiting. Now after, numerous phone calls and yelling, they say, they are going to look at it Wednesday and let me know what needs to be done. During this whole time, they have not provided a loaner. Corporate Dodge is saying they are waiting for a full diagnostic to be able to review and approve a loaner or rental and I am taking public transportation in the freezing cold while paying for a vehicle that I do not have access to.
This is the ABSOLUTE WORST company to deal with. NEVER purchase a vehicle from these people and NEVER take your car there to be serviced unless you want to wait weeks for it to never be fixed.
Let me end by saying this, I am ok with leaving my car at the dealership for an extended period of time if that is what is needed. At the end of the day, I want a reliable vehicle. But, if that is required, I should be given a loaner. Furthermore, don't make an appointment to service a vehicle when you aren't actually going to look at the car on the date of the appointment. It makes absolutely no sense. And most importantly, if it is standard practice to make an appointment but not actually look at the vehicle for a week, you should INFORM the customer. I have never been subjected to such poor customer service. If I provided this kind of poor customer service and lack of communication to my customers, I would be fired.
DODGE, YOU HAVE SOME CLEAN UP TO DO!!!!