Dectane Deutschland

Read 3 Reviews of Dectane Deutschland to check if it is legit.

Website & Phone:
 http://dectane.dk

Elijah
3 years ago

Bought a pair of tail lights that broke about 2 years in. Dectane promised replacement lights in around 10-12 weeks. 10-12 weeks passed and they said another 8 weeks and after that another 4 weeks. After that they said I could receive a refund if I sent the tail lights in but the shipping cost was over 鈧?0 so I decided to wait. E-mailed them a couple of more times and after that they've begun completely ignoring me. I wanted to get a refund since I dont feel like waiting anymore but they refuse to answer any e-mail regardless of how polite it is written. Absolute horrible service.

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Mallory
7 years ago

I was reading some of the other reviews… and now I know that my experience with them is commonplace. I was lucky as I documented everything that happened with them and even set up with my credit card before I gave them more money so that i could dispute it… here is a quick rundown:

Feb 2011 – Bought lights from a distributor and had them shipped from Germany to Canada
March 2011 – went to install the lights and noticed that the headlight adjuster in one was broken….
April – August 2011 – Trying to deal with Dectane customer service which is HORRIBLE! My final resolution with them was that I would rebuy them from them… when they come in I would ship my old ones back… no problem, I would trust them…
October 2011 – New lights come… I explained to them that they need to ship these as warranty replacements… as that is what they are… I think any normal English speaker can understand that they are shipping lights to replace the broken ones they sent me first….. pretty simple! They refused so I had to pay tax AGAIN on the lights…. OH! And yes, I am paying for all of the shipping charges on everything here….
October 2011 – Ship the old lights back to them… I fought with them a bit on this as they had originally said they would pay the return shipping… I even had this in writing… but they just refused….At this point they shut down all communication when I asked for a return authorization number. I e-mailed about 6 different people in the company that I could find addresses for online… and got back a few RUDE responses… I can't write them here as they contained swear words… but hopefully that tells you how much Dectane values their customers. I went into the US and shipped them DHL with all tracking numbers attached so I could be sure they got there.
Dec 2011 – DHL said it was delivered in November and I kept contacting Dectane of course to find out when they would be refunding my money… finally I went to VISA and started my claim. In the middle of December my original box came back to me…. saying that Dectane refused it. I contacted VISA about it and sent them a copy of the waybill. Dectane actually said "We sent him new lights using this tracking number." So basically they are saying that they used my original tracking number to send me new lights back. For anyone in shipping, you know this is impossible… it is a new tracking number each way…. but again, it just shows you the lies that come from them.
January 2012 – I got my money back from VISA and Dectane started to send me collection notices from Germany.

I have since sent all the appropriate information that i sent to VISA to the collection agency that they sent my account to. I haven't heard anything… BUT, my word is this an absolutely HORRIBLE company! They have some very cool products and I do like the look of them… but be prepared for an absolute hassle if you have to deal with them at all!

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Wendell
8 years ago

ordered 2 sets of lights. Backlights were broken when i got them. Fault i the print. that was the dectane testcenter wrote to me.
they wont pay me back for sending them the package. about 40 euros!

Contacted them many time via mail. about 10 times. And phoned once. First they told me that they work under german law and didnt have to pay back expensives i had with sending the package back. but if you read the faq on on their webside says something else…

After phonecall an very poor english from the "englishspeaking" worker. they said they will contact me. They never did!!!!

Now i start a case at the European consumer center because they are not following europeing laws. And it is illegal!

Dont buy anything from this company!!!!!!!
they are breaking European LAWS!!!!!!!

So many proplems with them after they send defect item to me!!!!

Is Dectane Deutschland legit or scam? Can I trust Dectane Deutschland?

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