Deghishop.it
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Website & Phone: ⚑
S.P. Novoli - Trepuzzi km 1,500
Novoli (LE)
73051
Italy
☎0832 183 5295
⇗ http://deghishop.it
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Un fornitore serio e affidabile.
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I am writing in English because it is easier to me.
I have bought in the past several years many items from Deghi Shop. I must say that my shopping experience with them is very good. They are very fast in processing and shipping the items. Many times the items arrived earlier than expected. Even during the Covid19 crises the delivery was not affected.
I have however little experience with their customer support, until recently. It happened that one part of a purchased item was not delivered, which did not allow me to assemble and install the product. Hence, I have opened a ticket on Deghi's website. Even though the ticket has been generated successfully, no email notification has arrived. Next, I waited several days to see whether I will receive an email or any kind of notification about my request. Unfortunately nothing happened. After some time I finally decided to call the customer support. Then again disappointing! I could not get hold of any of the operators. I dialed the options for technical support, for sales, and other different extensions, but nobody was picking up the phone. In one of my attempts finally a lady responded! She checked if a ticket with my name and my profile exist in their system, and she found it! After a short discussion she promised to send a replacement part. The part has to arrive any moment these days (got confirmation from the courier).
On another note: in the list of orders which I have made in the past, all orders still have the status "Stato: In Lavorazione", even though they have been delivered long time ago! Unbelievable mistake – the status check is therefore useless. I hope somebody can take a look at this.
In conclusion: it's pity that such a great website with huge selection of offers (and by the way, good prices too) does not have a decent customer support! The ticketing system should be improved, and the response time on the phone calls should be brought to minimum. Otherwise, the frustration the customers experience will overshadow the great online service offered.
I hope this will help the manager(s) of Deghi to ensure even better customer experience.
PS. 4 stars because of the weak customer support, otherwise I would have given a 5.
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Complimenti!
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