Deghishop.it

Read 46 Reviews of Deghishop.it to check if it is legit.

Website & Phone: S.P. Novoli - Trepuzzi km 1,500 Novoli (LE) 73051 Italy
0832 183 5295
 http://deghishop.it

Janelle
4 weeks ago

Efficienti, rapidi, precisi e disponibili. Torner貌 certamente ad acquistare.

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Patricia
1 month ago

Fantastic follow up service and fast delivery 馃憤馃徎

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Ruben
1 month ago

risposte immediate e consegna celere

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Kory
1 month ago

superfast&veryclean

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Josephine
4 months ago

Materiale come da ordine, consegna puntuale

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Breanne
4 months ago

Gentilezza ed efficienza.

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Melinda
5 months ago

Sempre professionali ed efficienti.
Un fornitore serio e affidabile.

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Jamie
6 months ago

Ho acquistato un mobiletto lavatoio, consegna celere e assistenza post vendita incredibilmente efficiente e cortese,

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Lorenzo
6 months ago

Sempre efficienti cortesi e disponibili, vasto assortimento di prodotti di qualit脿 ad un prezzo competitivo!
Top

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Brenna
6 months ago

materiali validi. consegne in brevi tempi… disponibilt脿 del personale in chat.. risolutivi..

ottimo

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Jenna
7 months ago

Professionali e disponibili 馃憤

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Fallon
8 months ago

Merce di qualit脿 e consegna integra

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Marquita
8 months ago

Excellent online shop with weak customer support.

I am writing in English because it is easier to me.

I have bought in the past several years many items from Deghi Shop. I must say that my shopping experience with them is very good. They are very fast in processing and shipping the items. Many times the items arrived earlier than expected. Even during the Covid19 crises the delivery was not affected.

I have however little experience with their customer support, until recently. It happened that one part of a purchased item was not delivered, which did not allow me to assemble and install the product. Hence, I have opened a ticket on Deghi's website. Even though the ticket has been generated successfully, no email notification has arrived. Next, I waited several days to see whether I will receive an email or any kind of notification about my request. Unfortunately nothing happened. After some time I finally decided to call the customer support. Then again disappointing! I could not get hold of any of the operators. I dialed the options for technical support, for sales, and other different extensions, but nobody was picking up the phone. In one of my attempts finally a lady responded! She checked if a ticket with my name and my profile exist in their system, and she found it! After a short discussion she promised to send a replacement part. The part has to arrive any moment these days (got confirmation from the courier).

On another note: in the list of orders which I have made in the past, all orders still have the status "Stato: In Lavorazione", even though they have been delivered long time ago! Unbelievable mistake – the status check is therefore useless. I hope somebody can take a look at this.

In conclusion: it's pity that such a great website with huge selection of offers (and by the way, good prices too) does not have a decent customer support! The ticketing system should be improved, and the response time on the phone calls should be brought to minimum. Otherwise, the frustration the customers experience will overshadow the great online service offered.

I hope this will help the manager(s) of Deghi to ensure even better customer experience.

PS. 4 stars because of the weak customer support, otherwise I would have given a 5.

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Teresa
8 months ago

Puntuali e precisi merce conforme all'ordine

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Latosha
9 months ago

Assistenza via chat puntuale, disponibile. Interlocutore con molta pazienza e gentilezza.
Complimenti!

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Travis
9 months ago

Ho acquisto tanta merce da loro….. Sempre al top…. Complimenti anche all'assistenza

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Aubrey
10 months ago

Everything perfect for the second time.

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Aaron
10 months ago

Top seller, highly recommended! Ottimi prodotti, consegna rapida!

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Paige
11 months ago

sempre precisi e merce sempre intera grazie Ditta Leone SAS Trieste

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Corinne
11 months ago

Professionali un tutto. Merce fantastica!

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Roger
11 months ago

tutto super top

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Max
11 months ago

Staff disponibile e prodotti fantastici. Vi sceglierei altre mille volte!

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Ashlee
1 year ago

Disponibilit脿, cortesia e professionalit脿. Tempi rispettati e buon imballo

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Sophia
1 year ago

Staff competente e disponibile

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Parker
1 year ago

Facile e veloce!!!

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