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With other delivery options out there, eg. Food panda, grab food, or even buying your own food will be a much better and safer choice than Deliveroo. The 鈥淒鈥?in deliveroo stands for Disappoint.
My food was allocated to 4 different riders who didn't for some reason collect it and then left again repeatedly for an hour after the restaurant Leopold Gastrobar had made the meal. Of course by the time it arrived it had to be binned as it was completely cold having sat there for an hour. After complaining I was given $5 credit which is completely pointless having spent more than $30 on the meal.
Because Deliveroo could not be bothered to collect the meal it is purely their fault. Not the restaurant.
I have ask for my money back only to be told "I am really sorry if you felt that this is not enough. But I am hoping you do understand us that we are in the business that needs to be protected to. If all of the claims for cold food be fully refunded, what left in us is nothing. I do hope you understand us Chris"
No i don't understand. If you can't do your job you should not be in business. You messed up, reimburse the customer.
Get the below reply. Doing everything you can to avoid repaying the customers for your error. JUST PAY ME BACK
Amen (Deliveroo Singapore)
Mar 23, 23:59 GMT
Sorry as this take me some time to answer your email.
We're sorry about what you've experience on that day but unfortunately, $5.00 credit is the maximum amount we're able to provide you with regarding on your claim which is valid within 90 days. Once again, I am very sorry for the inconvenience caused for today.
If there is anything else I can help with, please let me know.