Hello people around the world and specially in Sweden.
I have a big news for you and want you to share information about Dell in Sweden.
First of all I have dyslexia so excuse my bad grammar and English.
I bought from a store, a laptop Dell XPS 15 operative system Win10 Pro. From the first day I have error got Windows Blue screen error about the RAM and other hardware parts. After two weeks It came back repeatedly. Lost some files, blue screen and orange screen, scary sound effekts etc. I called to store to get a new one but they said I have one year guarantee for laptop but I lost 14 days guarantee from store to get a new one. So talk about that pain in the a**. So I called to Dell service and they checked my system and said that there is nothing wrong. Even I get so much blue and orange screen they couldn't find it. Until december after Windows update I couldn't play any games from low graphic to high. I couldn't even do 3D program. In April I put offline mode and listened Spotify until I have got Shut down Windows. Same if I plug in HDMI to my monitor.
And what do Dell support say? "No problem on the laptop. If you do have then we can send it to repair. "
Now think about this process. I bought a laptop that cost more than 2000$ but got s**t after unpacked. I have a big deadlines to hand in my assignment and programming….. I mean what the hell just happened in the factory. Can you understand me? What in the hell are engineers doing, production leaders and people who make laptop in the f***g factory??
Now here comes the news why you should not buy Dell.
First you call Dell to get a service repair, and that repair station is in Norway. Yea, right there, Norway not in Sweden. And that company has got pretty much bad feedback "No reply, negative service attitudes, priority low, got late more than 2 months".
Once you have contacted from Dell you get auto-message from email from repair-company with delivery ticket.
Here comes the "fun" part that killing your mood, energy, life etc.
On the delivery tag it doesn't say how to do and which post service you have to go. But all I can see is DHL and Bring on the return ticket area. I went to PostNord – they denied and suggest me to go DHL. DHL denied and begged me to contact the Norway repair company to get a speciell DHL code to register online that it is ready to send. Bring? Well there is no bring postservice around the Gothenburg and as a costumer I can not go far away from Gothenburg to send this junk laptop. Talk about how much time it cost to send my laptop? It wasn't smooth.
Have you sent an email to repair service about the ticket? Yes, it has been more than one month, no answer.
Instead I have to wait next day to call again to Dell support and he has no idea either how to do. He tried to contact repair company – no sign. Instead he suggest me again to go another DHL service and try to send.
Well after 2 days I went to another DHL post service. And it succeed got my return evidence ticket.
Dell support said "To get repair should take around 2 weeks."
Well after one week I was curious if my laptop has sent because I saw in DHL online that my laptop is still in Sweden. No message that it has sent it to Norway. Dell support said it has surely sent it to Norway but count that it takes around 2 weeks tog get repair.
So it has been around 2 weeks. First call (yesterday) one support sound nervous and unsure said that I will get news tomorrow, which is today. Today after 15 min wait from Dell, she said " I apologize but your laptop is actually in sweden dhl post terminal. The problem was they didn't got a signal from company blabla" ..
I seriously got panic and angry!
Why didn't the previous supporter check what just happen to laptop in dhl post. Why did he said to costumer (me) that it for sure in Norway. I told them to stop the progress, send it home and get my money back – they denied.
Now I have no idea what to do and have so much deadline to hand in. I told them if they can't help me out give me a laptop so I can save my studies. They said no.
I saw Trustpilot.com one guy just got laptop repaired around 48 days. FORTY EIGHT DAYS! THAT IS NOT ACCEPTABLE.
Dell has been popular so many years so why don't they have a small repair shops like MAC forum in Sweden?! There are so many dell private costumers who has same problem like me WHY didn't Dell-supporters took feedback and fix the problem?! It has been so many years! Come on Dell?!
This is why I am warning you now. DONT BUY DELL No matter if it is sale or good quality. Got your machine broke well good luck and wait more than 2 months to get repair!
PLEASE DO NOT BUY DELL.
Now please tell me what I shall do?!
Please give me some advice! Help 🙁 I need my laptop for school work.
I am thinking about to go consumer service tomorrow, but not sure if they can help me out.