Dependable Supply Chain Services

Read 64 Reviews of Dependable Supply Chain Services to check if it is legit.

Website & Phone: 2555 East Olympic Boulevard Los Angeles 90023 United States
800-548-8608
 http://godependable.com

Aimee
2 years ago

Your telephone marketing is freaking appalling. I called to get delivery assistance, and I had to hear 15 minutes of advertisement? Shocking!

A questionnaire right after you call? Who was the genius behind that idea?

Gonna go to R+L Carriers or other shipping company!

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Jayson
2 years ago

Have experienced pick up delays with no phone call to let us know they will not be able to pick up as expected. On the same day for pick up I have called DHE to be sure that pickup will take place. I am assured that they will – but no pick up, no call. We have waited past pick up time for driver but no call. The following day I call DHE and tell them what has happened. It is important that our shipment is picked up as expected as we tell our customer when it will be, only to call them the next day and tell them the shipment has been rolled over to the next day for pickup!

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Catherine
2 years ago

Very user friendly

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Kristopher
2 years ago

your online pickup scheduler is easy to use

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Rhiannon
2 years ago

Our rep, Karen Smith, is great! She is always ready to help and very knowledgeable.

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Katy
2 years ago

Never answer the phone, several missed pick ups. This is for the services offered within California.

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Alexis
2 years ago

Everyone from Customer Service to Karen Smith our Representative is absolutely fantastic!

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Ricky
2 years ago

I schedule Pick ups and they sometimes don't show up. They don't even bother to call to let us know.

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Joann
2 years ago

Service is fair but they add a lot of fees to the delivery

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Curtis
2 years ago

They are very competitive and reliable compared to others at their price point. Customer Service team is always available to help you out in case of any doubts or issues. I have been using their services for many years and they are consistently one of the top carriers of our choice. Thanks DHE for your years of excellent service.

Regards,
-Mario JR
CWE EXP Co. LTD

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Wendy
2 years ago

Started using DHE about 2months ago. Failed to pick up about 3 or 4 shipments. We had to call repeatedly to get them picked up. I complained to leadership; service improved, then last week another missed pick up. Calling customer service was left on hold and transferred around.

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Desiree
2 years ago

Pick up are never within scheduled time frame. Very Inconvenient.

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Carmen
2 years ago

Worked with Debbie in pickups for many years…. She's been a great help over the years.

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Annette
2 years ago

We use Dependable very often for multiple vendors / customers. Most of our experiences are not very dependable. It seems as if scheduled pick ups are over booked by customer service. We have had many shipments ready for the driver to take and either he shows up late and we have to reschedule or they do not show at all. I have had to reschedule shipments multiple times after having the pallets sitting on our floor for days taking up much needed work space while waiting for a driver to come pick up. Also, customer service is great but the wait time to get someone on the phone is ridiculously long. I have had several experiences where I have been on hold waiting to speak with someone for up to 30 minutes just to reschedule a pick up. A fast paced warehouse is not a place where sitting at a phone is a convenience.

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Harrison
2 years ago

most undependable carrier, often delay or no show for no reason.
my customer assign to use DHE otherwise we will never use them.

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Clayton
2 years ago

SHIPPING: You are Dependable, just as your BRAND states. Thank you for a good job.

IT: Your programming team is very responsive with website hiccups. Also Dependablef.

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Keshia
2 years ago

Our Rep. Rachel is really helpful with our pick up request, and help us in any issue we have with freight.

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Beatriz
2 years ago

DHE website is very easy to scheduled pick ups with no problems.

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Lindsey
2 years ago

Would never recommend this company – they have yet to fix my problem with shipping and ignoring my emails – unreliable and unresponsive and no regard for scheduling
If you want problems – then come here. I had a order that went from a 1-3 day transit time to 10 days – I paid alot of money for it to get to me ontime and not only did it not but it was not even a situation that was unavoidable – the driver and dispatch for the company deliberately did not come because they werent going to be on time and did not even call to let me know. The only response I have got was "nothing we can do" and "not guaranteed" when I did make an appt. They keep saying you have to make an appt for residential delivery – which I did. They were not helpful, non remorseful, and absolutely rude. Never have I ever received such horrible service and will report to BBB

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Melody
2 years ago

Their tracking shows my package has been at their West Sacramento facility for weeks but they have not delivered. Perhaps I should report my item stolen? The seller wants to charge restocking and shipping for an item they never delivered – I'm startng to think that "Dependable" may be in on the scam!

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Virginia
2 years ago

Good customer service and shipments are always on time

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Jessie
2 years ago

Below average technology for DHE LTL, exceptionally long hold times and inconsistent pickups.

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Latisha
2 years ago

We don't do business with this company but they keep billing our FedEx account for shipments that are not ours. I called and was told to email them, I emailed them and it still keeps happening, I called aging they say emails us aging. This is crazy. It's a simple problem someone should of taking ownership of it and fixed it rather than push me around and pass it on to someone else who does nothing about it.

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Zachery
3 years ago

Been doing business for many years. Yet to have any problems.

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Brandy
3 years ago

Go Dependable has fallen off a cliff in the last year. I have used DHE for 10+ years but over the last year with their software upgrade they have failed to meet my customers needs 10 times over. Missed/Late deliveries, missing pallets, lost pallets, damaged goods, billing issues, the list goes on and on and has been that way since the May of 2017

Is Dependable Supply Chain Services legit or scam? Can I trust Dependable Supply Chain Services?

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