Deporvillage

the order is still in "preparation" after a month,
I have written to customer service and have not yet received a reply.
Very disappointed.

Horrible experience. I order a product that was suppose to arrive one week later, nothing strange with that. One week goes by, I got an email that my package was one it鈥檚 way. But one week goes by and nothing happens. I email Deporvillage and got information to call GLS (I live in Milan). I do without success. I also email them explaining my situation. This is during COVID-19 so I give it another week, nothing. I then call GLS on five (!) different numbers before I get the right one. They say that they can鈥檛 do anything and I have to email them (which I鈥檝e done). Then I call Deporvillage and they say that my product is send back to their storage! I haven鈥檛 got any information about this, not an email or a call. I ask them to send it back to me because I鈥檝e paid for it. They only say that a colleague had told me to pic it out from a warehouse. The information I鈥檝e got (after emailing Deporvillage and calling them two times) was to call GLS, NOTHING about a warehouse. They said the can鈥檛 send it back (they will refund me) and I have to order it again BUT the product I order doesn鈥檛 exist on the website anymore…

Worst service I ever got. GLS is one history of itself but the fact that Deporvillage doesn鈥檛 provided me with my product after all the effort I put in is terrible….I will order the product on amazon instead.

I ordered twice and I was pleased every time of their services. The prices are not the best on the market, BUT they compancate through some real client advantages: free delivery for only 70 EUR, niche products, product return in one year (it is quite unprobable to use this option due to their products are more than resonable as quality and functionality).

I will definetely buy from them in the future. If you look for good products/items at a good price, you can take into consideration this site/company … especially, when they offer you an additional 6-7% discount :):):)!!!

Good site, many products and also competitive prices but…no customer care and no after-sales assistance!!! No reply to my emails! So if you have a problem with a product…

Didnt take my shoes back because they鈥?br />
Didnt take my shoes back because they鈥?br />
Didnt take my shoes back because they thought it was used outside.

But they made me bought other shoes (smaller one) first so they can give me money back. When i paid second shoes, they wrote me that that they will not send money back

Order 900020287

Now I two pair of shoes – one which doesnt fit

THANK YOU, NEVER AGAIN

DEPORVILLAGE IS THE WORST ONLINE BUSINESS!!!!!!
DEPORVILLAGE IS THE WORST ONLINE BUSINESS!!!

AFTER 6 WEEKS OF WAITING AND CALLING THEIR CUSTOMER SERVICES DEPARTMENT, I'M STILL WAITING FOR MY REFUND OF 165 EUROS!!!!!!!!!

MY ORDER NUMBER IS – 200656845

I want my bloody refund!!!!!!!!!!!

WORST COMPANY EVER!!!!!!!!!!!!!!!!

The ORCA core wetsuit I bought responds to all my expectations. I am looking forward to using it.
Deporvillage service was impeccable and delivery super fast. Tracking details as well.

cheers

top! good price and fast delivery

Ho avuto un problema con la password e l operatrice me lo ha subito risolto

Fast delivery but wrong order
I ordered swimming goggles with clear lens (lenti trasparenti ) but they delivered the same goggles with shaded lens (nero)

Please don鈥檛 reply to this review saying could you tell us your order number so we can sort this out . As you are just giving the same reply to everyone on here to make it look like you are actually doing anything about refunding for items not sent . When I fact your actually ignoring emails sent with order number and also ignoring Paypal Item not received 鈥?claim
Case ID: PP-D-29693389
You can trace my order with this info as Paypal has opened a case against you .

We're waiting for the seller's response. We'll get back to you by 10 May 2019 at 12:12:17 BST.

I received a faulty pair of sunglasses. They were a present for my father, so I didn't realize they were faulty until I gave them to him on his birthday (roughly a month after the order, which was during the black friday sales period). Now, more than a full month after I contacted them to have them replaced on warranty, I still haven't received any info besides "we'll let you know". This tardiness is causing me great discomfort, since I am moving country and therefore it will be increasingly complicated to solve this from there.

Items (Asolo boots & Trekking poles- 2 different orders) delivered as ordered and in reasonable time.

Poor experience with them!

I indicate the company name for the shipping, they didn't comunicate it to the courier.
I lost 3 days in communication with them asking to change the shipment address, but they didn't anything.
At the end I contacted directly the courier kindly accepted my request.

I asked for the return of the good, they indicate 4,99鈧?as a fee for return but charged 7,99鈧?when the good was received back!

Se, be careful to do business with them, the return fee is very expensive and they ar not clear in that!

Excellent in service and shipping. Easy to find all the information. Good prices.

Excellent fast service

Timely delivery, products well packed.
Easy to deal product return process, reimbursement, however, is a bit sluggish and usually an extra administration fee is charged.

I ordered 2 Osprey backpacks. The delivery was fast and punctual. The backpacks are perfect, as they were described.

Just one week after my e-mail I had the spare part for my bike shoes at home ! Absolutely fantastic, really a reliable and helpful shop on line.

Mizuno wave 20 – arrived not in 48hour as they say but in 9 days , zero comunicatio . never reply to email and phone calls .
GLS courier is Zero
Worst shipment ever !
t

molto efficienti, molto celeri, good work!

Efficienti e veloci!

Aasassaaaaaaaaaaaaaaaaa

Everything OK, products delivery one day before the scheduled time!

Best products, great services, advantageous businesses……I can stay without it.