Derek Rocco

Read 6 Reviews of Derek Rocco to check if it is legit.

Website & Phone:
 http://watfordvalves.com

Corinne
1 year ago

As per others here, down the years i made two attempts to buy output valves from Derek, (sovtek kt66s and Jan Philips 6L6s). Both pairs were unusable faulty junk, both times he refused refund or replacement. The expensive Jan Philips NOS valves looked and performed like weeded out rejects from another retailer. Never ever again. Bye now Derek…

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Faith
1 year ago

I would like to thank Derek for all his help and fantastic service, ordered a new set of valves for my EAR V 20, 30 in total, they arrived within 48hrs, I spent a couple of hours removing my old vales(around 15yrs) and fitting the new set, everything is working fine and even on the first listen my system is sounding more like it did when I first bought the amp, hopefully it will get better with use.

thank you Derek.

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Emanuel
1 year ago

I've bought valves from Watford valves for many years & always believed I've had good service from Derek & his products. Sadly, that has changed dramatically over the last 3 months. I initially bought a power amp revalve kit for my spare amplifier. I followed this with a gain reduction revalve kit for the same amp.one of the preamp valves supplied (Harmas) was faulty (microphonic). I initially thought this may be an issue with the amp as Derek's products had previously been reliable. Derek did send a replacement out, which turned out to have a different manifestation of the same fault. In order to save both Derek's time & my money, I had the amp undergo a full diagnostic with my local & trusted amp tech, who concluded that the valves supplied were not of sufficient quality – there was no fault with the amp whatsoever. I have since returned both preamp valves to Derek accompanied by two emails, the first one Derek replied denying faulty valves, the second, in which I requested a refund on the returned valve that I had paid for has not been acknowledged. I have been informed that the 'Harma' brand consists of many different brands (some of which Derek denies using for Harmas) & that the consistency & quality is not as advertised. The valves supplied were not fit for purpose, I have returned them & had no refund. I have been unable to take my spare amp out on the tour I have just completed as it has not yet received the quality of valves in order to make it work reliably – indeed, even the Sovtek power valves have begun to fail, just through home testing. To summarise, the quality of product is not satisfactory & the owner of the company accepts no responsibility for this, refusing to acknowledge & issue refund. He told me my amp tech was wrong though – which is very insightful given my amp is 200 miles away & he's never seen it. The Customer is wrong – buyer beware. Many people buy from Watford valves, I have previously been a very satisfied customer & recommended their service. I have informed the many musicians on the tour I've just completed of recent events – many of them have been customers of Watford valves too.

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Dorothy
1 year ago

Accepts no responsibility for anything he sells. I had faulty valves from him that he wouldn't accept back (blamed my amplifier, which I proved was fine by putting the old valves back in) and had Marshall style knobs from him that were advertised incorrectly.

He never accepted the valves back, he just constantly interrupted me over the phone and wouldn't let me explain. The knobs I didn't back down on, but it took days to get him to accept them back. Avoid at all costs.

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Craig
1 year ago

A rude horrible short tempered person

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Antoinette
3 years ago

I contacted Derek for advice on replacing the speakers in my Trace Elliot bass cabinet. He was very helpful via email and over the phone and the prices on his website are good. I ordered two of the speakers he recommended then discovered that the fault in my cabinet was just a loose wire. Derek was totally fine with me cancelling (as he hadn't sent them out yet) and happy that I'd found and sorted the problem. Thanks mate.

A genuine guy and I wouldn't hesitate to use his site again when I (really) need new speakers, valves, or accessories.

Is Derek Rocco legit or scam? Can I trust Derek Rocco?

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