Deubaxxl.com
Read 3 Reviews of Deubaxxl.com to check if it is legit.
Website & Phone: ⚑
Zum Wiesenhof 84
Merzig
66663
Germany
☎+49 6861/9010020
⇗ http://deubaxxl.com
The furniture seems to be of good quality and value for money. I did have some missing parts and when I contacted Deuba I received an email saying that they would reply within 10 days. It took around 4 weeks for a reply and needed chasing, but I put this down to difficult working conditions during lockdown.
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No replacement came so emailed customer service on numerous occasions and on 22nd July, I got a reply to say they were sorry for the delay due to Covid (surprise surprise) but a replacement would be with me within 5-10 days. I then got an email on 31st July saying it was still being picked and I needed to be patient (website states the product is in stock and will be dispatched within 3-5 working days).
After much too-ing, fro-ing and lots of sent emails, a replacement arrived on 14th August and this was damaged too! Then discovered the recommended base I ordered is too small because the website states the parasol pole diameter is 38mm but it is actually 48mm. Now starting the process of trying to get a replacement pole and a refund for the base but is even more painful then before and getting no responses from customer service! Definitely avoid at all costs!
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One came with scratches and dints all over it, the second one came with a faulty hood that wouldn鈥檛 zip up. Emailed them to sort this out, no reply, so opened a case on PayPal.. in the meantime they replied to me and advised to return it back to them with a Return label they provided however I wouldn鈥檛 be able to get 2 faulty trikes into my car to send back, Id also thrown the box that morning when they were delivered and hadn鈥檛 noticed they were faulty until I put them up, by this point I was not going to dismantle them either. I emailed them back regarding this information and they are now ignoring me. It鈥檚 been over 10 days since last email. I commented on their Facebook page and Instagram page and nothing.
Is Deubaxxl.com legit or scam? Can I trust Deubaxxl.com?
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