Deubaxxl.com

Read 3 Reviews of Deubaxxl.com to check if it is legit.

Website & Phone: Zum Wiesenhof 84 Merzig 66663 Germany
+49 6861/9010020
 http://deubaxxl.com

Scott
6 months ago

Ordered some garden furniture and it came the following week in 5 different deliveries over 4 days (7 boxes), which seemed strange.

The furniture seems to be of good quality and value for money. I did have some missing parts and when I contacted Deuba I received an email saying that they would reply within 10 days. It took around 4 weeks for a reply and needed chasing, but I put this down to difficult working conditions during lockdown.

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Linsey
6 months ago

After much research, I ordered a Kingsleeve parasol and rattan stand from Deuba at the end of June and they arrived fairly promptly which was great (albeit in different parcels on different days). However, when we opened the parasol, it was really dirty and the sensor on the top was broken. Returned to Deuba on 2nd July using their free shipping service which was fine.

No replacement came so emailed customer service on numerous occasions and on 22nd July, I got a reply to say they were sorry for the delay due to Covid (surprise surprise) but a replacement would be with me within 5-10 days. I then got an email on 31st July saying it was still being picked and I needed to be patient (website states the product is in stock and will be dispatched within 3-5 working days).

After much too-ing, fro-ing and lots of sent emails, a replacement arrived on 14th August and this was damaged too! Then discovered the recommended base I ordered is too small because the website states the parasol pole diameter is 38mm but it is actually 48mm. Now starting the process of trying to get a replacement pole and a refund for the base but is even more painful then before and getting no responses from customer service! Definitely avoid at all costs!

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Jonathan
6 months ago

Absolutely awful customer service, ordered 2 trikes from them, both faulty.

One came with scratches and dints all over it, the second one came with a faulty hood that wouldn鈥檛 zip up. Emailed them to sort this out, no reply, so opened a case on PayPal.. in the meantime they replied to me and advised to return it back to them with a Return label they provided however I wouldn鈥檛 be able to get 2 faulty trikes into my car to send back, Id also thrown the box that morning when they were delivered and hadn鈥檛 noticed they were faulty until I put them up, by this point I was not going to dismantle them either. I emailed them back regarding this information and they are now ignoring me. It鈥檚 been over 10 days since last email. I commented on their Facebook page and Instagram page and nothing.

Is Deubaxxl.com legit or scam? Can I trust Deubaxxl.com?

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