Dfs Service

Read 100 Reviews of Dfs Service to check if it is legit.

Website & Phone:
 http://dfs-service.dk

Sheldon
1 month ago

Placed my order in mid August. I paid upfront more then 拢1,500. I was told my delivery would be around 12th or December. On the beginning of December I called to check on the progress on my sofas as I didn鈥檛 hear anything from DFS. The track and trace is absolutely useless. The lady from the customer service said my sofas would be coming on the 8th a few days earlier then thought. The 8th came and gone nothing. 12th of December came yet again nothing. I called them on the 15th again fake apologies they told me it would be arriving on the 21st of December. On the 18th I received a phone call to inform me that my order would be arriving end January 2021. I asked for my refund. They didn鈥檛 want to keep me or over something in good will. They didn鈥檛 care. I am still waiting and it鈥檚 has been over three weeks. I have called them more then 20 times and sometimes I have waited more then an hour on the phone. His horrible company must be of the the worse I have dealt with. Unprofessional, all lies and complete disregard for their customer. This company should not be running, let鈥檚 hope for the sake of us all they shut down once and for ever.

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Tori
1 month ago

Terrible experience and poor quality sofas! I have bought L- Shape sofa. The cushions came were extremely soft. It was sinking when someone sat on it. I have been constantly calling and chasing dfs customer services for replacement or return but they have refused to do that. They don't have return policy even if the product is damaged or faulty. Our money is locked now on this rubbish sofa. I will never buy or would recommend anyone to DFS!

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Princess
1 month ago

Just wanted to buy 1 dining room chair. At over 拢69 for delivery I went elsewhere?

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Ruby
1 month ago

I got my sofa taken before xmas and I was told this will take 3 days to be done a month later the sofa came back and it still has not being serviced. The delivery guys couldn't even put the sofa back together as it was done poorly.
I have being on the phone with DFS so almost month now not sure how the company is run.
The services I wen I call the customer service is someone will call you back but nothing.

I can't believe this is how customers get treated.
Order number 3737ZY903

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Luis
2 months ago

This company is terrible. I order a sofa for Christmas, paid upfront and lo and behold, my sofa was delayed! Finally, after many many soul destroying telephone calls (I say calls, you get put on hold for 30 mins min) I finally get my sofa. As soon as it arrives, I can see the frame is broken. The delivery guy, Mike, agreed it鈥檚 broken, but suggested that I keep it until we get a replacement which he would organise. 100% don鈥檛 worry, this is our fault, we will set it right. So with that I agreed, he promised to call me back to confirm all this in 30 mins. Left his number and said any problems, call me. I feel like such a muppet now, but like a fool I agreed, and then waited and waited for him not to call! I finally called (argh) DFS again, where I was told that this is not store policy to just offer a replacement but I鈥檇 need to agree to an assessor coming out to try and repair the damage. I obviously declined this as I don鈥檛 want a repaired sofa, I wanted a replacement or a refund. The girl who spoke to me got extremely snippy and told me that in that case I鈥檇 need to speak to a store manager. Now at that stage I lost the will, told her no store manager would call me back as she very well knew (surprise! No one called me back!!). I contacted Citizens Advice, who told me that I was covered under the sale of goods act of 2015 and am fully entitled to a refund. I write to them CA have template on their website so you can get the wording right. I wait with baited breath and will take legal action. It鈥檚 good just to know the case was registered with Citizens Advice, as DFS customer service is shockingly bad, they simply do not care, one disgruntled customer? Who cares. Never again!

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Kendrick
2 months ago

We purchased a 3500 pound leather sofa and paid a deposit. We did not want to pay for it outright just in case of problems caused by COVID. We were assured that their craftsmen would be able to complete this regardless of covid problems as all their factories and suppliers were still working. Sales people gave us positive assurances and so because we had heard of positive reviews from family members and friends we decided to go ahead.
We were also told max 10 weeks but likely to receive it within 8 weeks. Then we were promised in November and then noted the delivery went to Dec 1st. Got on the phone told their delivery was 23rd Nov so being kind hearted we decided to give our old sofa to a family who have nothing. The delivery date came and went and we noted the Tracking system went down and when it came up online noted that the delivery given Dec 14th. DH rang up the office line and then told it was the Customer Centre who could not give a hoot that a little old Disabled lady and her family NEEDED the sofa NOW. Now reading other reviews it appears that DFS have no intention of fulfilling their order, They have one chance if we don't get the sofa by the stated date this is in Breach of their contract and we will demand our monies back. Stop fobbing us off with excuses and rude Customer Service it does more harm to your business. According to your CS you are happy to cancel orders and we will.

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Alaina
3 months ago

Seen a lot of negative reviews, so I just wanted to bring a bit of positivity here.

I ordered my sofa mid august some time, unfortunately DFS never sent either an estimated arrival time or a reference number which caused a bit of a bother when arranging the finance but after a bit of back and forth it got sorted in the end, and I didn't worry there was no estimated date as I worked it out in my head November time.

Last week I gave a call to chase it up, spoke to a gentleman who said my sofa should have been in transit on the 8th November so he said he would email warehouse as not been able to contact them on the phone, he advised I would hear within a week.

I got impatient, so I called again today only 4 days after my last call, and spoke with a lovely Scottish lady unfortunately i did not catch her name, she looked into this for me advised me that the order looks like its in transit and that I was able to organise delivery, which is in 9 days….I really just wanted to praise this lady and not because I feel she resolved my issue but because of her politeness and friendliness on the telephone….customer service at it's best.

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Marisol
3 months ago

Ordered a sofa from them at the end of July. Salesman said it would be delivered in 10 weeks maximum, but most of their furniture is being delivered early, so it would likely be within 8 weeks. After waiting over 10 weeks I contacted them to ask what was happening, and they continuously lied saying they had no idea what was happening with the sofa, and they couldn鈥檛 get in touch with the warehouse that makes them. This turned out to be a massive lie, which they continued to tell for two weeks, as what actually happened is they knew it wasn鈥檛 ready, because they were aware of a 鈥渇oam shortage鈥?which was causing delays. A few weeks later I was told it was being made, and would be ready soon. However, when it was finally delivered, it didn鈥檛 fit through my door. I had suspected this may be an issue when I first went to buy the sofa, so I鈥檇 specifically asked the salesman whether it would fit. He proceeded to tell me, it would fit and they鈥檇 dismantle the whole sofa so it would be sure to fit. This was clearly a lie again, as this particular sofa, only the arms could be removed and it couldn鈥檛 be dismantled. I would never use DFS again. They lie through their teeth to get sales, their customer service is appalling, and they take forever to deliver sofas.

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Rick
3 months ago

Like previous ordered end july was given date of 27th october delivery contacted them 3 times last week to get no info from them at all, rang today told may come end of NOVEMBER because of shotages in foam and material when asked at what point DFS new of this they said today?? when pushed on the fact that its been ordered since July and surely materials would have been sourced well before if not at time of order was told they only work in the office,
I have no suite I am now presuming I will be enjoying christmas on a deckchair no one seems bothered. Bet if i hadnt paid in full they would be bothered.

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Cesar
3 months ago

I placed an order on the 18th of August, paid for the sofa and an armchair, and I was advised 10 weeks to get this delivered.

The last conversation was 鈥渨e will call you to nearer the date to arrange collection of the old sofa and arrange the delivery of the new one鈥?

The 27th of October was the delivery date, having heard nothing, I called DFS.

The feedback was it鈥檚 in the depo and they are checking it over, and was told you will get a call to arrange the delivery etc etc. The whole day went past and no call. So on the 28th of October, I called again, to say can we arrange the delivery pls, to the dismay of the operator.. she said – what delivery? We have nothing in the system!

Ok so we took it from the top, she does her checks and says the sofa has not been delivered to the depo. We can鈥檛 arrange a delivery.

I said, but I was told you have it? No we don鈥檛. Ok so where is the sofa please? We don鈥檛 have it, we need to call you back.

29th of October, called again, DFS says, the depo has it, i quickly said that the depo she is referring to does not have the sofa, can someone at DFS get hold of this situation and let me know what on earth is going on.

Then I get an email that they are trying to locate the sofa. I鈥檒l file them till the end of today to advise. Because this is terrible service, to completely be unable to provide a meaningful time line and above all where this bloody sofa is.

If they fail to revert with a meaningful plan of delivering this sofa, I will cancel the order and ask for a refund.

Overall this is a fiasco and DFS is clearly not able to assist clients and to deliver a sofa.

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Dexter
4 months ago

Went in to DFS Oldham yesterday to purchase a Joules Patterdale snuggle chair, cash on me to purchase their and then. Middle aged woman on my own, still in gym clothes and I was completely ignored. A few salespeople around doing nothing but no effort to help me with a purchase. In the end decided I would leave the store and instead made my second choice and order a chair from Loaf. Horrendous customer service, this isn鈥檛 the 1st time I鈥檝e had this treatment from DFS, only want to help with sales if you go in as a couple

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Melvin
4 months ago

Only wish i could give a minus score, web site does not work after purchasing product, eventually got through to customer services, agreed delivery that was confirmed via text, sofa did not arrive and can't get a reply DO NOT USE

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Jimmie
4 months ago

Rubbish service

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Elliott
4 months ago

Willing to spend 拢799 on a sofa however they would not discuss a reduction in the 拢69 delivery charge so we will not be buying from them.

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Martha
4 months ago

I鈥檓 disgusted with dfs… I ordered a 3 and 2 seater sofa….I was told the 2 seater would arrive 1st as it was ex display. 6 weeks after I took the day off work to wait for the sofa, I still do not have it. I鈥檝e called every day, and after waiting 1-2 hours each time, they鈥檝e told me that the sofa is in the warehouse and will be delivered. Each time I鈥檝e booked delivery, except the first time, where I waited in all day, they have called me the day before to say that they can鈥檛 locate the sofa and delivery will be postponed, when they realise what鈥檚 gone on at their end, they will contact me. They have not contacted me once to tell me where my sofa is, I鈥檝e been paying for it for over a month now!

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Kassandra
5 months ago

We have had our cream leather sofas for four years now.
We recently noticed that the leather was looking worn ,especially on the arms, also the cream leather cushions were showing a blue tinge, despite being cleaned and treated with the materials supplied. We notified DFS and a visit by a customer service manager took place.We were informed that one of the marks was damage which we should claim on seperate insurance, the other marks were dismissed as "fair wear and tear "and the blue tinting was dye from clothing and was to be expected. This was clearly totally at odds with the positive message we got when parting with our hard earned 拢2,500.
To summarize, not happy either with the quality of materials used or the after sales "service " received.

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Susana
5 months ago

This company is a pure rip off!! Bought a sofa, supposed to be grey/silver…..turned up and it鈥檚 nothing like it. Someone came out and said it鈥檚 the right sofa (but the guy would say that anyway because he works for them. He even mentioned we wouldn鈥檛 be the first or the last people unhappy with the sofa! And now they won鈥檛 take it back, we have been ripped off left right and centre and we are absolutely raging. The guy that cane out to see the sofa was also rude, arrogant and cheeky in our own home. WOULD GIVE 0 STARS IF IT WAS POSSIBLE OR MINUS.

DO NOT SHOP WITH THIS COMPANY!

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Deandre
6 months ago

We visited the Cribbs causeway branch in Bristol on Saturday 20th June… this was our first time of ever purchasing a new sofa for ourselves as we have always had second hand sofas so we were excited to look! During covid we have been looking for months for the 鈥渞ight鈥?sofa for us but waited until we were officially allowed back to the shops as it was difficult to select one online without trying it!!
Upon walking into the shop nobody approached us to ask if we needed any help… but we assumed this was probably down to social distancing.
When we did find a sofa that we were happy with we went to find help to try and get more information on it… we found an older man (probably in his 50鈥檚) we didn鈥檛 take his name, who reluctantly helped us… his customer service was appalling, we were trying to drag information out of him re the technical details of the sofa, lead time etc, etc…. when we learnt of the lead time being 14 weeks (which incidentally did not put us off buying) the salesman got really funny with us explaining that we are in a pandemic!!! We never expected a reaction like that and weren鈥檛 complaining about the lead time just surprised at the 14 week lead time …. we couldn鈥檛 believe the attitude he had towards us, which immediately put us off purchasing and we left the shop.
We ended up going to furniture village where we received excellent customer service and placed a order the following day for 拢1700 for our furniture on a added bonus of a shorter lead time of 9-10 weeks.
The reason I am writing this is because I have been in sales myself and come from a customer service background… I don鈥檛 understand how people work in shops but still don鈥檛 understand that 鈥減eople buy from people鈥?they are the face of your brand and not selling your brand how it should be sold?! I will always write a review… and love to give good feedback but unfortunately having never purchased from you before it has put us off ever purchasing from you in the future.

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Gerardo
6 months ago

Feeling disgusted.
Yesterday I came into your store with my two friends, one of which was looking for a new sofa for her new flat, which she was really excited about. Me and my other friend were helping her choose. I understand that we look younger, being only 23, however we came into your store with the genuine intent on purchasing a sofa for my friends new flat. She couldn鈥檛 decide on whether to have a corner sofa or one short sofa with a chair, so we were testing some out. She really liked the big chairs that can spin all the way around so I sat on one to try it out and I gently used my legs and feet to shuffle the chair around to test it. I understand we look young and were smiling (because we were happy to be buying a new sofa) but that is no reason for a salesman to aggressively walk past us and remind me that 鈥榠t is a chair not a merry go round鈥? That was a very rude and ignorant thing to say as I know full well it is not a bloody merry go round, but why would you have a chair that spins around out for people to purchase for that reason if it is not meant to be spun around? It doesn鈥檛 make any sense at all. Thanks to that person ruining our fun time out looking for a sofa for my friends new flat, we left without her making any purchase. The salesman at scs up the street was far more friendly and actively wanted us to try out their sofas because he rightly said you need to know how it will feel in your lounge.

I suggest in future, if you don鈥檛 want someone to try out a chair the way it is supposed to be used, you should put a sign up next to it or just don鈥檛 produce a chair that is capable of spinning around. And I would appreciate being respected and treated like any other paying customer in your store, age has nothing to do with it. I would definitely give zero stars if I could!
This was in the Farnborough branch

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Monique
7 months ago

Wish I could give 0 stars. We ordered a sofa on May 2nd. Now I understand the pandemic and was ready to wait a little longer however all they have done is mess us around. First they gave us the day the 15th July… and then it then jumped forward to the 30th June. We were so excited it was coming earlier. Well the 30th came and went with no sofa. No text. No call. Nothing. There is no number to ring to help! It then jumped to the 24th July. Finally we got a text on the 20th saying it was ready to deliver. We then phoned the Customer service number they only provide once delivery is set and a delivery slot was booked for the following Monday and we were told we would get a time frame closer to the day. I logged on this morning to find it said the 13th August?? So I rang them on the delivery booking number and they have told me there was an issue and it鈥檚 now not being delivered until past the 13th August. We have been sitting on camping chairs since the 2nd May. Never buying from them ever again. TAKE WARNING. Also here is the customer service number if you need it!! 0800 110 5000!! UPDATE 05/08 After multiple calls we have got our delivery money back… well it鈥檚 not in my account yet so I won鈥檛 hold my breath! We have been told our sofa is in Poland. British made all over the website. What a joke! We have ended up buying a 拢99 futon from Ikea and using it as a sofa currently.

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Kristopher
7 months ago

I鈥檝e only just ordered a sofa and will not know about it鈥檚 quality for weeks yet. However I am shocked at the 拢69 delivery charge which I only found out about at the very end of the ordering process. The staff in the shop were friendly, seemed knowledgable and not at all pushy but this delivery charge is a rip off. I wrote to their customer service department to complain but was told this was a standard charge. I really wish I鈥檇 gone elsewhere. Never heard of such a high charge for delivery from anywhere – especially galling as I live about a mile from the shop and my sofa is just a wee 2-seater.

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Jack
7 months ago

It鈥檚 minus 100 stars from us!!! Bought a sofa literally sit on it and your practically on the floor no support under the cushions just very weak springs and before everyone assumes I鈥檓 over weight I鈥檓 10 stone 5. I rang DFS 2 weeks after delivery to complain that the structure of the sofa was poor and they sent some scruffy bloke with dinner medals on his poisoned DFS shirt that was lifting with BO. He basically felt the sofa up and admitted that the sofa dips and has no solid structure beneath the seat JUST springs, however this is how they make this type of sofa so there鈥檚 nothing we can do about it!!! He advised that we sit in the centre of the cushion in an upright position or lie down not too far back or to the side?? DO NOT BUY FROM DFS

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Arturo
7 months ago

I'd give it 0 if I could! I'm absolutely horrified and disgusted! Took the afternoon off work to wait for my sofa that was coming between 1 and 4pm. 4 hours later and there was still no sofa. In fact the sofa didn't even turn up!
I called DFS ON A 3 HOUR WAIT AND NOONE STILL PICKED UP! The delivery drivers didn't even bother to give me a courtesy call to apologise for not delivering or for being late. This is possibly one of the most rude and poorly trained team ever known to man and i would be ASHAMED to work for them. Disgusting, selfish pigs! Who ever runs that company, you're a poor excuse!

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Caleb
7 months ago

Went through all the sales speech after choosing a corner sofa and seperate footstool,to then be told delivery will cost 拢69!! How on earth is 拢69 worked out?
Instead we went to Next and got what we wanted with delivery costing 拢8.00,yes 拢8.00!
A realistic price would be 拢20, so a good way for DFS to make an extra 拢50 per sofa,very sneaky!
Also we over heard a so called Sales manager saying "we dont do free delivery" to the salesperson who was serving us,but he raised his voice so we heard it as well. We never asked for free delivery,just that we would go away and think about it. Well guess what,after the Sales Managers attitude,we thought no thanks.

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Theresa
7 months ago

Absolutely discusting the way they have treated my mum a (pensioner) she ordered a sofa before lock down so after weeks without something to sit on I got one of the internet and when they finally responded to numerous calls,they refused to give her the 拢250 back,this pandemic was not my mums fault! She needed to have something to sit on.i think this is discussing ! Especially from a company as big as dfs,I will be sparking to claims at head office,and if needed I will be seeking legal advice!

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