Website & Phone:
⇗ http://diamondfactoryjewelry.com
Cassidy
4 months ago
Visited this location on 10-05-2020 to make a purchase for my 6 year wedding ring upgrade. My total came out to be $6,000 for what was suppose to be a 3.02 ct diamond ring. My first instinct told me to purchase it straight from the display and worry about sizing later. I SHOULD鈥橵E LISTENED! upon my ring getting 鈥渟ized鈥?to a size I already didn鈥檛 ask for it was switched and I stood firm on that! If my ring was gone be sized it should鈥檝e been sized to a 5 3/4… yet they insisted I took a 6 but the original ring was a 鈥?鈥? My entire energy and mood changed instantly seeing them play in my face like that. I immediately pointed out all the flaws in the ring they insisted I take and just sleep on and return in a few days for a new sizing.. I arrived 10-06-20 at approximately 10:20am to yet again voice my concern and request the issue be fixed or I receive a full refund because I was positive yesterday and even more positive today..I was told to leave the ring and come back in 3 hours. Upon this latest arrival at 1:30pm I was stalled out until they located 鈥渢he ring鈥?which was also different and missing a WHOLE DIAMOND. again I point this out like you guys can鈥檛 be serious and I was told 鈥渙h that lil stone can be popped back in鈥?obviously how they switched them to begin with. After several disagreements and arguments I was finally given a refund less $200 I was charged for a restocking and sizing fee. On my initial day of purchase I already didn鈥檛 like how I made it to the door and they asked for my original 3.02 ct diamond receipt back and ripped it up to quickly to hand me a receipt with a new inaccurate description and diamond weight. Not to mention they offer a specific leasing option but they will make calls to a another store to run your credit under a entire different store! I definitely have unlimited pictures, videos, and recorded videos of inconsistent statements being made while trying to resolve my issue as well as all the rings I was attempted to be finessed with even with the missing diamond.
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