Dimpink

Do NOT buy from DimPink! I wasted my money and don鈥檛 want you to waste yours. I bought 2 items off of them and they look NOTHING like the pictures and are terrible quality. I鈥檝e emailed them twice about returning the items and getting a refund and have heard nothing. I am quite ticked about it. DO NOT ORDER FROM THEM!!!!

Beyond poor quality! Do not waste your money. sent multiple emails requesting to return the jumpsuit. Looks like something my elementary school daughter could make without a pattern!

**It looks like the creators of Dimpink have created another company called Balanla. Beware!**
I agree with all of the other reviews that have been written about Dimpink. Terrible quality, see-through, and cheap! Not at all as pictured. Dimpink's website claimed they were out of CA but the items actually shipped from Hong Kong and customer service appeared to be there as well. They advertised free easy returns but when I reached out to customer service all they offered was an exchange or discount on other items. After declining that and asking to return they never responded again. The company website then disappeared within that week. The Balanla website and the products look extremely similar. DO NOT BUY.

If I could ZERO stars! This is a complete RIP OFF SITE!!! SAVE THE MONEY, BECAUSE IF YOU ORDER FROM THEM IT WILL NOT BE WHAT THE SITE DESCRIBES, NOT TRUE TO SIZE, THEY DO NOT DO REFUNDS AND CUSTOMER SERVICE WILL GHOST YOU!!! THEY NEED TO BE SHUT DOWN!!!

SCAM SCAM SCAM! NO RETURNS ON LOW QUALITY CLOTHING WITH NO TAGS.

Poor quality clothing, wrong sizing. No response when I tried to contact them to get a refund

Dimpink is a trap! The items I received were super cheap in quality and the sizes were totally wrong! they were totally different from the pictures you see on the website! I tried to contact the seller to return those and get a refund but no one never got back to me! I just disputed the transaction through my bank. DO NOT BUY FROM THEM. IT'S A SCAM!

This was the worst!! The material was very poor quality and the sizing was all wrong. I can't figure out how to return it. Another review says the site is no longer up.

What many are saying about the shady, unscrupulous practice with this website is all true. As of checking today, the site is no longer even up and running! WHAT?!?!I wish I would鈥檝e read reviews prior to ordering anything, but I was duped by social media ads on instagram and facebook. I live in Los Angeles and with this company being listed on their site as operating out of Los Angeles, I took a chance on buying, knowing that I could easily return items, if needed. I was more than willing to ship back on my own dine.

I received 2 clothing items and they are both like rags. Rags with ZERO tags or skus (no size, no brand, no nothing shown) and one has strings hanging off and is see-through. It appears like these are homemade rag items that were sewn together and shipped out and not what they appeared to be online. They also smell of a strong odor. I immediately emailed and even included photos of items, as per their written online return policy and requested next steps for a refund. I had to follow up and finally received a reply a week later where I was offered:
鈥渋f you pay $10 exchange fee, you could choose a new cloth as your wish on your size on our website.It's shipping free and you can keep former product.Any price is ok .鈥?br />
The ungrammatical reply completely bypassed my very obvious request for refund next steps. After I replied that I鈥檇 like to get a refund, per their policy, I was ghosted and have yet to hear a thing, despite 5-6 more requests.

I鈥檝e opened a dispute with my credit card company and hoping for the best.

Zero stars. As stated in the other reviews the fabric is cheap and color and style are not as represented. I鈥檝e tried to get my money back and I get no response from company.

I ordered a dress for $25 off of this website, it looked super cute and nice on the site but completely different in person. It took way longer to arrive than what the website said, was a totally different color than the dress shown on the site, was terrible material (cheap, thin, see through), not worth it AT ALL.

If I could give this so called online shop no stars I would. My situation was no different from everyone else. Once my items came, they were much bigger than the actual size purchased. I ordered a S and the dresses appeared to be a Large. The quality of the fabric was very cheap. The colors were totally different than how they appeared online. I tried to go back to website to see if I could return items and the website was unavailable and still is. Let's just say I've been ripped off and my money was taken. The Instagram page is shady too.

Avoid this company! I made the mistake of purchasing a dress for $35 (thank goodness I talked myself out of the other three items I was also going to buy) with the 5-10 business day shipping.

I ordered on May 17th. Their email tells you it鈥檚 been shipped when you order, but it鈥檚 actually just a confirmation of the order. It wasn鈥檛 until May 31st that I could see any actual tracking information. I received the item on June 5th to find the flimsiest dress (see-through) that looks about 3 sizes larger than the size I ordered.

With the shipping being such a hassle, I know trying to return would be even worse. So I鈥檓 eating my costs and chalking this one up as a loss. Hoping no one else buys from them!

I鈥檝e also noticed some pretty unethical practices on their social media. I read through a lot of their comments on Instagram when I couldn鈥檛 find any tracking information on my order, and a lot of people were complaining about the customer service. A few days later, all of those comments were deleted (presumably by the company).

Wish I could give zero stars!

Not only did it take forever and several emails to even get my items, with incorrect tracking numbers so I couldn鈥檛 even figure out when things would arrive.

Quality was horrible on all three dresses. The website says you can return and get a refund so I emailed to get the process started. They initially responded offering me to exchange and also keep the items???? I replied saying I didn鈥檛 want anything else since the quality was so bad. I鈥檝e now emailed three times in a week without another reply from them.

To top it off the website is no longer showing up.

I wish I could give this so called online shop no stars but that鈥檚 not an option unfortunately. My situation is pretty much like the rest! I ordered on May 12th, tried to cancel 3 days later since I saw horrible customer service comments and about the quality on their Instagram page. Took 1 week for someone to reply with broken English email that didn鈥檛 even make sense! I told them no to cancel they didn鈥檛 listen and shipped anyways. And they said they can鈥檛 cancel because items are shipped (even tho I tried to cancel several times via email and online chat!) and said to wait till I receive the items and if I don鈥檛 like them I can contact them for refund. Finally 3 weeks later I get them and horrible horrible quality! Threads loose, it looked like half put together, smells musty, no tags and so on! Emailed them immediately still wanting a refund and I got the same response as another person mentioned on here 鈥?0% off, how customs will most likely block my package…鈥?
I have opened a dispute with PayPal and hoping to get my money back. There goes $200CAD, hard lessoned learned for me.

Warning…very lengthy.

I would like to start off by saying that I have had bad experience with China websites before. They sell products that are very poor in quality but you won't know it until you receive the product. Then when you want to return for a refund, their generic response is to offer you a partial refund with a special discount code for your next purchase. If you don't accept their offer then you can send it back for a full refund. Sounds simple? The problem is that the return shipping cost will likely be over what the item is worth. The companies know this and it's a loop hole to make it a "final sale".

So I came upon the Dimpink website, I read that the company is operated in Los Angeles. I thought I would give it a try. I ordered a bunch of items, paid for it. Shortly after placing the order, I received an email saying that this amount has been charged by XXXXX (bunch of Chinese characters). Right away, I thought it's a China website. I tried looking for their customer service link to cancel my order but all the links on their website redirects me to a different company's email address. I finally got the correct email address 2 days later. I advised them that I wish to cancel my order and they asked for the reason. I said that I changed my mind. They responded with a generic email regarding the shipping cost being too high and offered me a partial refund and a special discount code. I explained to them the situation, that the order has just been place, it shouldn't have been shipped out yet. They responded with a similar response regarding the shipping fee and that I can keep the product that I received. This proves that they never even checked the order status because if they did, they would have known that the items were not shipped. According to their return and exchange policy, any order can be cancelled and refunded prior to shipping.

The emails went back and forth for a few days and it was extremely frustrating as they did not seem to understand what I was saying. I kept quoting their return and exchange policy regarding cancellation prior to shipping. Then on May 8, 4 days after my first email requesting a cancellation, they advised me that the order has been shipped. The next day, I receive a text message from the courier company with the tracking information which says that the order was picked up on May 9.

They have cornered me into this purchase. I decided to file a dispute with my credit card company. They advised me to contact Dimpink to return the items and request a pre-paid shipping label once I receive the merchandise. I did that. The company gave me 3 options. They offered me a 40% discount on my next purchase, I can keep the product and they will refund me 15% of my order, or I can ship the items back for a full refund. I wrote back saying that it does not make sense for me to pay for the return shipping because I had cancelled the order 4 days before they shipped it. Why would I need to pay for their delay in processing my cancellation?

It is apparent that they had no means to cancel the order. They ship it out and bank on the high return shipping cost to finalize the sale.

I took pictures of the website in case they change their policies which turned out to be a good idea because their website is currently down.

My credit card company has launched a dispute. I am now waiting for the outcome.

Website is no longer available. Received items 3 weeks after I ordered them and the sizes are no where near accurate… Claimed they were a medium, more accurately would say they are a XS or S… super disappointed. Hoping to get my money back…

I bought three dresses for graduation because I didn't know which one I would like. They took way too long to get here and when they did arrive, one of the dresses smelled musty/moldy. I liked one and decided to keep it but when I went to return them, the company told me they could not receive the return due to them being blocked by Chinese Customs. I would not suggest buying from Dimpink

Do not purchase. The say you can return, but you really cannot. Their e-mail response took a long time and just said 'shipping back is too expensive, just take a 20% coupon'