Direct Express庐 Card

Read 27 Reviews of Direct Express庐 Card to check if it is legit.

Website & Phone:
888-741-1115
 http://usdirectexpress.com

Stacey
8 months ago

I was trying to help my 70 year old mother call customer service because she needs help understanding people. The girl was so rude and wouldn't allow my mom to give them permission to speak with me. She talked very fast and over my mother put her back on hold for another 30 minutes because she was mad my mom needed help. I can't believe how this customer service rep treated my senior mother. We were on hold a total of an hour and 6 minutes. We had to call from another phone while i was still on hold with my phone to get through to a live person because they were not taking me off hold.

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Tiffani
8 months ago

Ive been trying to reach costumer service for 3 days when I call I waited 45 minutes and then the phone hangs up so I call the number on the back bottom of the card 1-765-778-6290 and its not in service. What's happening I have some important questions but one to give me answers

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Maya
8 months ago

The frustration of trying to reach this group on the phone is unbelievably frustrating. Their procedures are without thought and require great vigilance and follow through. Avoid using at all costs.

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Leah
9 months ago

Their lousy service is designed to force you into opening a bank account.
After living for 67 years on this Planet..This is the worst company service i have ever had !!
Their is nobody ANYWHERE that can help you get stolen money back.
They simply won't answer the phone,and after several hours of waiting,they just hang up on you !
What Government person can help me?
Anybody know ?

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John
11 months ago

I spent over 4 hours on the phone today for a dispute that i never did get resolved. The worst customer service ever. They directed me to one of their lines, where they never answer, even after an hour…For the government to have this kind of service is sloppy work indeed!!!

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Bryan
1 year ago

They are so Incompitent .. like it says press 4 for status of and disputed transactions .. and you get a representative who IMMEDIETLY transfers you to someone else to find out about your disputed transaction ….

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Meghann
1 year ago

my brother lost his apartment because direct express waited three months to send his card now he got the card and three months of his checks are on the card but he cant get the until feb 01,2020 we been the ssi three times i can the they looked when i said i was going to news 7 and call a lawyer which i am and yes this is a government card that's why i'm it on here putting

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Michele
1 year ago

This is the worst card ever for two months they have lied about my funds. I have called SS they have hung up on me routed me to the survey. They have told me they have nothing to do with this card all they do is click yes or no. How do you promote something to individuals and treat us like dogs? Money we have worked for and no one cares about your concerns. DON鈥橳 GET THIS CARD鈥硷笍 You can鈥檛 ever get anyone to answer & they are rude. Someone called from headquarters and she lied as well told me my funds will be deposited this month and they wasn鈥檛. Direct Express told me I was enrolled 11/4/19 and today Jan 2/2020 SS tells me it鈥檚 an issue with the card. I just don鈥檛 know anymore!

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Dennis
1 year ago

It's about impossible to talk to a live person. They leave you on hold forever and then most of the time they then disconnect your calls. And then on top of that, you're sometimes missing money or there is a duplicate for a payment that didn't come from the company I just paid and Direct Express takes no responsibility, won't return your money, or gives you a line about having to wait 3 days to dispute it, then when you call back in 3 days they tell you you're too late to dispute it or inquiry about it. And for the past 3 years I haven't been able to access my account on their website either.

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Cecil
1 year ago

Today, I discovered that I was shorted $88 of my SSI payment although the statement shows I got the entire amount. This is the second time this year I've been ripped off by these scam artists. Of course, it's nearly impossible to get a live person when you need one. I believe this is deliberate. When you do finally get someone, they are rude and unintelligent.

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Paula
1 year ago

There are favors, and then… there are FAVORS. Trust me when I tell you that if you are considering using Direct Express, or if you have for some reason been led to believe that you HAVE to use Direct Express, I am about to do you the biggest favor, EVER. I am even not exaggerating (that much).

There are companies which are terrible to do deal with and which you should avoid at all costs. Well, Direct Express takes that "Terrible to Deal With", runs with it, and finds the muddiest pit imaginable, then digs down, way down, into the realm of "Even Worse Than Terrible to Deal With". In fact, it's almost as if they invented the concept, and then perfected the practice of being Even Worse Than Terrible to Deal With.

My granny is adamant that she does not want to sell her house and in that she wants to keep being as independent as possible, which at her age, is not very independent at all anymore. As such, I handle most of her finances, her grocery shopping, etc. For a while, we would receive her SS check in paper form, but then began to receive notices with the check, that we HAD to set up a form of direct deposit. These notices (shame on you, SSA!) 'pushed' Direct Express to the point where any reasonable person would think the Social Security Administration and Direct Express are associated – They are NOT; or that Direct Express is a government entity – it is NOT.

Simply, if you believe that you are required to enroll with them, this is NOT the case. The Direct Express card and Direct Express itself, is a third-party OPTION for federal benefit recipients to receive their benefits electronically.

I opted for using them because I am the payee on her account and my bank account is in my married name, and mostly because I did not bother to read the fine print (shame on me) and thought the SSA and DE were associated and thought the entire thing would be easier because of it. I was wrong.

The main and most concerning things about Direct Express, is that it is EXTREMELY difficult, IF NOT DOWNRIGHT IMPOSSIBLE, to get through to them over the phone – while at the SAME TIME, their online presence and "help" options are practically NONEXISTENT.

You literally call in, have to go through several phone options, only then to be told that they are "experiencing heavy call volumes" (always) and to "call back", right before you are summarily disconnected and have to do it all over again. 'HOW is this possible' you may ask. I ask myself the same. If this is the card/company of choice for the SSA (and by the way they push and almost market the use of it, you'd say it was), HOW can it be so damn awful? Not sure, but it is.

After having registered her, we waited 14 days (two weeks) for a card which did not arrive within the 7-10 days we had been told to expect it by. I made three calls before I could reach anyone and was told that their system showed it was in "the mail pan", and I kid you not, this person told me that we might have to wait up to FORTY days. I thought to myself, that cannot possibly be right. Don't many recipients live from SS check to SS check? What if my granny did not have us to fall back on? I then attempted to call again just in case that forty-day information was incorrect. This time it took 11 times (just in case that was not clear, that is ELEVEN calls) before I could actually get a line in, and before I could speak to anyone.

Note here, that they have two different numbers (866-606-3311 and 888-741-1115). The second is WAY busier than the first, but on the first number they do not have nearly all the information that the people on the second number have. (The person who told me we'd have to wait up to forty days was at the first number).

Upon reaching someone at the second number, I was told it had been sent out and that sometimes they just run late and to give it a few more days before calling to have it canceled and reissued. Both our homes are subscribed to the USPS Informed Delivery service which sends me images of what mail pieces to expect, and I had not seen an envelope which might have been the card within the images they send, however, I decided to wait, mostly because the idea of starting the entire process over was a little too much. Thankfully, it arrived a few days later. (Day 19 or 20).

After we received it, thinking that we did not want to have to call back twenty times each time if we ever needed anything in the future, we decided to just change the direct deposit from Direct Express to my bank. After a few (MORE) calls, I was told that I needed to contact the SSA to do that. Upon contacting the Social Security Administration, I was told that my 93 year old great-grandmother would have to GO IN AND VISIT a SS Office in order to make the change.

Save yourself the headaches. If you have a good bank you trust, make sure you avoid dealing with Direct Express at all costs.

,

Maryann
1 year ago

There are favors, and then… there are FAVORS. Trust me when I tell you that if you are considering using Direct Express, or if you have for some reason been led to believe that you HAVE to use Direct Express, I am about to do you the biggest favor, EVER. I am even not exaggerating (that much).

There are companies which are terrible to do deal with and which you should avoid at all costs. Well, Direct Express takes that "Terrible to Deal With", runs with it, and finds the muddiest pit imaginable, then digs down, way down, into the realm of "Even Worse Than Terrible to Deal With". In fact, it's almost as if they invented the concept, and then perfected the practice of being Even Worse Than Terrible to Deal With.

My granny is adamant that she does not want to sell her house and in that she wants to keep being as independent as possible, which at her age, is not very independent at all anymore. As such, I handle most of her finances, her grocery shopping, etc. For a while, we would receive her SS check in paper form, but then began to receive notices with the check, that we HAD to set up a form of direct deposit. These notices (shame on you, SSA!) 'pushed' Direct Express to the point where any reasonable person would think the Social Security Administration and Direct Express are associated – They are NOT; or that Direct Express is a government entity – it is NOT.

Simply, if you believe that you are required to enroll with them, this is NOT the case. The Direct Express card and Direct Express itself, is a third-party OPTION for federal benefit recipients to receive their benefits electronically.

I opted for using them because I am the payee on her account and my bank account is in my married name, and mostly because I did not bother to read the fine print (shame on me) and thought the SSA and DE were associated and thought the entire thing would be easier because of it. I was wrong.

The main and most concerning things about Direct Express, is that it is EXTREMELY difficult, IF NOT DOWNRIGHT IMPOSSIBLE, to get through to them over the phone – while at the SAME TIME, their online presence and "help" options are practically NONEXISTENT.

You literally call in, have to go through several phone options, only then to be told that they are "experiencing heavy call volumes" (always) and to "call back", right before you are summarily disconnected and have to do it all over again. 'HOW is this possible' you may ask. I ask myself the same. If this is the card/company of choice for the SSA (and by the way they push and almost market the use of it, you'd say it was), HOW can it be so damn awful? Not sure, but it is.

After having registered her, we waited 14 days (two weeks) for a card which did not arrive within the 7-10 days we had been told to expect it by. I made three calls before I could reach anyone and was told that their system showed it was in "the mail pan", and I kid you not, this person told me that we might have to wait up to FORTY days. I thought to myself, that cannot possibly be right. Don't many recipients live from SS check to SS check? What if my granny did not have us to fall back on? I then attempted to call again just in case that forty-day information was incorrect. This time it took 11 times (just in case that was not clear, that is ELEVEN calls) before I could actually get a line in, and before I could speak to anyone.

Note here, that they have two different numbers (866-606-3311 and 888-741-1115). The second is WAY busier than the first, but on the first number they do not have nearly all the information that the people on the second number have. (The person who told me we'd have to wait up to forty days was at the first number).

Upon reaching someone at the second number, I was told it had been sent out and that sometimes they just run late and to give it a few more days before calling to have it canceled and reissued. Both our homes are subscribed to the USPS Informed Delivery service which sends me images of what mail pieces to expect, and I had not seen an envelope which might have been the card within the images they send, however, I decided to wait, mostly because the idea of starting the entire process over was a little too much. Thankfully, it arrived a few days later. (Day 19 or 20).

After we received it, thinking that we did not want to have to call back twenty times each time if we ever needed anything in the future, we decided to just change the direct deposit from Direct Express to my bank. After a few (MORE) calls, I was told that I needed to contact the SSA to do that. Upon contacting the Social Security Administration, I was told that my 93 year old great-grandmother would have to GO IN AND VISIT a SS Office in order to make the change.

Save yourself the headaches. If you have a good bank you trust, make sure you avoid dealing with Direct Express at all costs.

,

Janine
1 year ago

There are favors, and then… there are FAVORS. Trust me when I tell you that if you are considering using Direct Express, or if you have for some reason been led to believe that you HAVE to use Direct Express, I am about to do you the biggest favor, EVER. I am even not exaggerating (that much).

There are companies which are terrible to do deal with and which you should avoid at all costs. Well, Direct Express takes that "Terrible to Deal With", runs with it, and finds the muddiest pit imaginable, then digs down, way down, into the realm of "Even Worse Than Terrible to Deal With". In fact, it's almost as if they invented the concept, and then perfected the practice of being Even Worse Than Terrible to Deal With.

My granny is adamant that she does not want to sell her house and in that she wants to keep being as independent as possible, which at her age, is not very independent at all anymore. As such, I handle most of her finances, her grocery shopping, etc. For a while, we would receive her SS check in paper form, but then began to receive notices with the check, that we HAD to set up a form of direct deposit. These notices (shame on you, SSA!) 'pushed' Direct Express to the point where any reasonable person would think the Social Security Administration and Direct Express are associated – They are NOT; or that Direct Express is a government entity – it is NOT.

Simply, if you believe that you are required to enroll with them, this is NOT the case. The Direct Express card and Direct Express itself, is a third-party OPTION for federal benefit recipients to receive their benefits electronically.

That said, I opted for using them because I am the payee on her account and my bank account is in my married name, and mostly because I did not bother to read the fine print (shame on me) and thought the SSA and DE were associated and thought the entire thing would be easier because of it. I was wrong.

To begin, and one of the most concerning things about Direct Express, is that it is EXTREMELY difficult, IF NOT DOWNRIGHT IMPOSSIBLE, to get through to them over the phone – while at the SAME TIME, their online presence and "help" options are practically NONEXISTENT.

You literally call in, have to go through several phone options, only then to be told that they are "experiencing heavy call volumes" (always) and to "call back", right before you are summarily disconnected and have to do it all over again. 'HOW is this possible' you may ask. I ask myself the same. If this is the card/company of choice for the SSA (and by the way they push and almost market the use of it, you'd say it was), HOW can it be so damn awful? Not sure, but it is.

After having registered her, we waited for a card which did not arrive within the 7-10 days we had been told to expect it by. I made three calls the first time before I could reach anyone and was told that their system showed it was in "the mail pan", and I kid you not, this person told me that we might have to wait up to FORTY days. I thought to myself, that cannot possibly be right. Don't many recipients live from SS check to SS check? I then called again, this time 11 times (just in case that was not clear, that is ELEVEN calls) before I could actually get a line in, and before I could speak to anyone.

Note here, that they have two different numbers (866-606-3311 and 888-741-1115). The second is WAY busier than the first, but on the first number they do not have nearly all the information that the people on the second number have. (The person who told me we'd have to wait up to forty days was at the first number).

Upon reaching someone at the second number, I was told it had been sent out and that sometimes they just run late and to give it a few more days before calling to have it canceled and reissued. Both our homes are subscribed to the USPS Informed Delivery service which sends me images of what mail pieces to expect, and I had not seen an envelope which might have been the card within the images they send, I decided to wait. Thankfully, it arrived a few days later.

That said, not wanting to have to call back twenty times we ever needed anything in the future, I decided to just change the direct deposit from Direct Express to my bank. After a few calls I was told that I needed to contact the SSA to do that. Upon contacting the Social Security Administration, I was told that my 93 year old great-grandmother would have to GO IN AND VISIT a SS Office in order to make the change.

Save yourself the headaches. If you have a good bank you trust, make sure you avoid dealing with Direct Express at all costs.

,

Lori
1 year ago

Theif

Money was stolen off my card
I filef s police report and sent it to them. They sent me a letter saying they would send me all my money
They owe me 2000 dollars only sent me 1500. Said they would send the rest. Never received and now they given me the runaround

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Weston
1 year ago

The worst company I have EVER dealt with. They let me direct ship my new pay card for my disability benefits to a PO BOX which couldn't be delivered express because it's a PO Box. Then because UPS held the card they put a security hold on my account. They told me I had to fax two forms of ID to them to prove my identity, so I did. After waiting the 48 hours they tell me it's not accepted because the photo is too dark… it's a fax!! So I get them to give me and email to send it to, wait the allotted time and call back. They said everything is clear and they will two day ship my card and I will get tracking on my phone. I don't get tracking so I call on the day it's supposed to arrive and they tell me "it was never sent". Mind you, there is a freaking hurricane coming and I have no money, I have been dealing with these people for weeks. So I have them send a new card but they tell me that they can't send it any faster because UPS doesn't deliver on the weekend, what a blatant lie!!!! To top it, when I get home that day the card that "was never sent" had arrived. I call the next morning to see if they can activate the card that "was never sent" and they told me no because that card was sent in error because I used to receive two different benefit checks and so they had to send the new one with my full benefits on it. This company is a load of BULL. I have not received two separate benefit checks in over five years and rather than admit to their mistakes they make up lies and try to insist that you are wrong. I will be stranded with no money food or supplies for this hurricane because of this company's inability to function properly. Not to mention their phone lines says that they're busy every time you call and doesn't allow you to stay in que it simply hangs up on you. I have to call ATLEAST 20 times every time to get put in the que to hold and hour to speak to someone.

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Ruth
1 year ago

I never really had a problem with them but when people take money out your account and they scam you direct express does nothing about it they allow things to happen and they should have your back

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Demarcus
2 years ago

From the start of getting this card I knew there were going to be problems. The agents are rude. They never allow you to talk to a manager and they act as if your money is theirs. I have had money stolen off my card and sent in proof that it was not me and my whereabouts at the time and they still never put my money back. I wish I could get the check back. I hate the card. I rather deal with Social Security. I am going to file a lawsuit call the Better Business Bureau and make sure everyone that uses this card knows they are scams.I SENT DOCUMENTS THAT I WAS IN THE HOSPITAL I AM NOT JUST GETTING FREE GOVERNMENT MONEY I WORKED FOR MINE

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Lauren
2 years ago

Why haven't I changed to a different bank. I'm almost sure I can even though I get government funds. They have some of the worst customer service reps. There have been times that I can't connect with them over the phone for 2 days. First on hold then after ten minutes they hang up. It isn't right that you can't talk to your bank when you've just been hacked and your money is steadily dwindling from your account by someone other than you. I did get my money back from them for that hacking, but
it took a while. I also can't figure out where my leftover money goes at the end of the month. My summary only shows the amount I receive monthly, and subtracted from that number are the debits. I asked where my money was going, that after 3.5 years I should have accumulated some cash, and to this there was no answer. He politely excused himself and hung up the phone. I'm thinking that they have been ripping me off for some time. If you are with this bank I would like to know if the same is happening to you.

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Mollie
2 years ago

The thing I love most about it is the fact that I can not overdraft so if I try to spend to much it says declined instead of taking the charge & ending up with overdrafts like you would with normal banks. The other thing that is nice now is that they now have a phone app that will show me my balance, deposits, etc. I gave them 2 out of 5 stars because if your card is used without your knowing it or your over charged your pretty much screwed because they will send you a stack of paper work & never rule in your favor. Real banks will go out of their way to protect their customers but UDE could care less. I avoid having to talk to them at all costs & just use a 3rd party company like PayPal who will do their best to make things right because UDE will not. If like me thats fine with you, go for it, if not avoid them like the plague.

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Alexander
3 years ago

"Direct Express" is a debit card issued by the United States Social Security Administration in lieu of direct deposit (or, as they classify people, "unbanked", which I am not, but Social Security refuses to deal with my bank).

The card is "U.S. Treasury" approved and issued by "Comerica Bank" headquartered in Dallas TX whom/which I have recently learned, have a specific department and telephone number to handle enquiries about "Direct Express" troubles.

That said, I find the card to be little more or less than a pandering, patronising hoax. There are fees for almost every necessary transaction, including 85 cents for withdrawals after the first of each month, $1.50 for each transfer of funds to other financial institutions if you want your money else-where AND WORST of all, IF you DO transfer your funds else-where (i.e. another bank) Direct Express has NO means of tracking your transaction. (As I was told recently by one of the most ill-mannered "representatives": "YOU should know where you sent your money!" Yes, I DO know where I WANTED my money sent but since the intended recipient didn't receive it, I'm asking YOU to provide tracking information. Forgive me.)

Direct Express has NO financial experience, as per my own experience, NO desire to learn any, NO particular concern with card-holders and after multiple telephone conversations with multiple different "representatives", it has become absolutely clear to me that their primary desire where card-holders are concerned is that we leave them alone.

"Horrific" is a descriptive that repeats in my mind when I think of Direct Express, and "thievery" as well. They're rather a perfect companion to the Social Security Administration. Imagine, we work our lives through, involuntarily paying into a Social Security account and when the time in our existence arrives when we ASK to receive OUR money BACK, we can look forward to being subjected to what could very well be called "abuse", which is how Direct Express adresses Pensioners.

Recommendation: If you haven't yet applied for your Social Security benefits, be sure to have a reputable, respectful and trust-worthy institution to handle your hard-earned funds. Other-wise, if you're subjected to the ridicule and abuse of Direct Express, find other means to safe-guard "your" money and if you must, use that one "free" withdrawal each month to get your money away from them as promptly as possible.

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Alejandro
4 years ago

I get ssi money on my Direct Express card 1 of the month I files a dispute with them

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Aisha
4 years ago

I get ssi money on my Direct Express card 1 of the month I files a dispute with them

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Kirk
4 years ago

I get ssi money on my Direct Express card 1 of the month I files a dispute with them

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Carol
5 years ago

Stole money off my card

Call on feb.3 to put my disability on my card because we have . Had the card for over year with only my SSI on no problems until i called on feb3.when i talked to them they ask me my name number,phone card number
security code on back. my pin social security number, my money was on the card went to the bank on the 4th ar 930am. my money was there didn't use my card at all was in my wallet then on the 10th of feb. had no money on it called the company when i got home they said apple, some phone .and a game thing.no one else had access to my card from the 3to the 10.

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Kristi
5 years ago

This company sit on my ssa bennefit without a payment for 4 months now.

Copy of my complaint to BBB.

Chase Card Services cancel the ACH services and Directed me to ENROLL
for my Social Security Bennefit Payment with https://godirect.gov/gPW who latter
asked me to Register with Direct Express Card Payment
Processing Services. I did Enroll since JUNE 29, 2015. ATM
card was issued for me on JULY 29th 2015. Up to date, I did
not get the ATM Card. It was never mailed to me. But my
Benefit payment was been loaded starting from AUGUST 2015.
Now they have my AUGUST, SEPTEMBER, OCTOBER AND NOVEMBER
Payment without me able to access my money for four Months.
My Family is Starving and has no money for Food since. My
Small Children are the Victims of this wicked act.I have
Cancelled my Business with them, but access to my money with
them remained a misery. i need my money to feed my little
children and myself. Please Help me somebody. from SUNDAY
FADAHUNSI (Nigeria).

Desired Settlement:
Refund
My Benefit Money for 4 Months, Namely
August, September, October and November is to be SENT to Me
Either on a replacement CARD or By Check in my Name to be
sent to my address at the US Consulate General, ACS
Services. 2 Walter Carrington Crescent. VICTORIA ISLAND.
LAGOS. NIGERIA.Card Balance for the 4 Months, after their
Commission to be sent to Me Please. ($259 X 4) = $1,036.00 TOTAL.

I am contacting you to see if you can help me recover a 4 Month Payment recieved by a company. But refused to furnish the Payment to me since last year. All efforts to get this $359 x 4 = $1,036. in Total proved abortive.
The company is named: Direct Express Card. Phone # 8552901548 and 18003331795. Cust.Support 18887411115.

Is Direct Express庐 Card legit or scam? Can I trust Direct Express庐 Card?

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