DJI
Read 38 Reviews of DJI to check if it is legit.
Website & Phone:
⇗ http://store.dji.com
The average price of a battery is 拢50.
In the long run, you'll spend more on batteries than the drone. Not to mention all the accessories I bought for the best care and use.
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Then I ordered the Mini 2 Drone (January 2021) and that is where DJI lost my trust. It said 3 to 7 days for delivery, but 7 days later it still hasn't even left China as it passes through numerous "customs clearances" in multiple Chinese cities. So clearly I won't be getting it as per the timeframe they had originally stated before taking my money. It's as if they are playing ball with my package, just passing it around needlessly from city to city.
I will never buy from the DJI Store again and I will not recommend it to friends, family or even to my worst enemy. DJI makes great products, but their delivery standards and customer service are extremely lacking.
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Ordered on 27th Nov with expectations to receive within 2-5 working days. In my experience this means 2-3 days unless something goes wrong.
No communication until 6th December where a package was processed in Dongguan China then departed this location. No update since then regarding when and where it is en route to, if at all.
Spoke to DJI Store on chat yesterday where apparently some paperwork needed to be completed in China which delayed the delivery, and it 鈥榮hould鈥?arrive this week or next. Fantastic… Working day 11 tomorrow and the 2 week anniversary since placing the order. Appalling customer service levels.
I wouldn鈥檛 mind if DJI store set expectations up front, but I quite reasonably thought buying direct would mean a slicker, more assured process. My bad for not doing the research on this occasion.
I don鈥檛 believe DJI store have any care for the customer; purely the sale.
Update 11th Dec: email received early hours of the morning to say the package had landed in East Midlands airport. Shortly after it was transferred up to Newcastle distribution, put out for delivery, and has just arrived into my hands all the on the same day. Product looks great and sure it will be, but it doesn鈥檛 change the experience upto this point. 10 working day delivery with next to no communication. Poor.
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Update: Finally arrived on the 17th November and am now very happy!!! Excellently presented packaging. Shame about the delivery holdup.
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I flew my drone into overhanging foliage and it dropped and snapped a landing leg (which is normally screwed on). After testing, nothing else was damaged so I figured I could go onto the DJI website and buy a replacement leg. No chance.
DJI don't sell parts. They wanted me to book a repair and send the whole drone off to them – not cheap.. not quick. I contacted a 3rd party drone store close to home to see if they could repair my drone but they said DJI have stopped supplying parts to 3rd party repairers – because they want all DJI drone owners to send back to them for repairs. I worked out I would outlay 拢100+ for postage, DJIs fixed fee, parts and labour costs plus have the risk of it being further damaged/lost in the post and being without it for weeks.
So, I found a new landing leg on Ebay, paid 拢12, got it within a week and replaced the leg within five minutes myself.
If DJI insist on monopolysing the DJI repairs market for themselves, it should be fit for purpose. Items such as I had to replace should be freely available to buy from DJI and the repair process (for the UK), should be franchised to a UK repairer, avoiding the need to send every drone halfway around the world.
Love the drones, hate the service.
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DREADFIL COMPANY
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A couple of reasons not to buy from DJI:
1. On their American website (dji.com) they say they have 24/7 support – that鈥檚 not true it close after 6PM or so PST
2. On the website they say delivery will be 1-3 business days with Fedex or UPS. When you have purchased the product and receive your tracking number, it is a different story. I ordered my prone on June 23th. it is now June 28th and nothing have been communicated from DJI'side even though they promised to keep me in the loop. In the beginning it said "Expected to be delivered on Friday 26th by end of the day", which was aligned with what they tell customers doing the purchases process. Be careful buying products here if you need them with a short notice, you cannot trust their information on the pages. They do anything they can do to make you purchase a product and then they do not deliver..
3. Now on day 5 since I purchased, the shipping have now changed to July 1, but there is no tracking history whats so ever.. I do not expect it to arrive the 1 of July, which is 7 days since i ordered.
4. They charge money instantly on your card, and don't care when or what they deliver.
5. After being promised a delivery date the drone is still in China and there is no delivery dayt
6. They do not give you your money back
7. When they say 鈥渕y manager is not available, can we call you back鈥?that is not happening either
8. They are offering me $10 in DJI credit which is a joke and offending!! Instead of offering something take some actions and make your customers satisfied and give them what they pay for.
Horrible customer service, very unstructured company, greedy, no communication from the company, a lot of false information and promises that they cannot deliver on.
Drone customers 2020 stay away from DJI.. do not buy drones from dji.com
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dear all,
products are probably very good but my suggestion is NOT TO BUY from them directly.
Use AMAZON or any other solid logistic provider.
I have experienced 2 big problems in shipping of 2 orders… 100% …
really to avoid
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Be warned
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I needed to order a second battery and gamepad for my recently acquired Robomaster (拢500) which had arrived on 1st November and had shipped from China on the 29th Oct 2019. (Ordered 23/10/2019)
The problem has occured over this order for the spare battery and GamePad (plus a pre-order – see later in my review) which I was unable to purchase from any UK retailer. The order was placed on the 3rd November and paid via Paypal for 拢170, the money was actually paid to DJI the same day and the funds left my account in the early hours of the 3rd/4th November. I have proof of payment from Paypal in multiple images and screen shots, and they also confirmed payment was made to them on the 3rd November.
Their web site claims delivery 8-12 working days after payment confirmation for delivery, to me this means that the order should be actually with me on the 13th (earliest), however when speaking to their online support, I was advised payment had not yet been "Received" on my online order, and the expected shipping date was the 14th November and to allow 3-5 days for Delivery (so 16th to 18th November) – Their site clearly says Estimated Delivery Time (not Estimated Shipping Time)
DJI will not take payment from your bank account when paid by card until the goods are shipped however Paypal take the money immediately and pay DJI Immediately- there seems to be a severe delay between it showing online as paid on your website account additionally DJI claim they have no expedited shipping option – which in this day and age clearly needs to be addressed since most orders with free shipping are over a high threshold.
I also have an a pre-order for the Mavic Mini Fly More, this is for an order at 拢495, again no expedited shipping and this is stated as having an estimated delivery of 20-25 working days from payment confirmation. The authorisation has already been processed (but money not taken) and when contacting them on this one as well, I was told the expected shipping date was around 1st to 3rd December 2019, and to allow again 3-5 days for the courier. This again means 30 days to 35 days for the actual order to be processed from start (payment) to finish which inc weekends (or when I actually receive the goods), whilst I understand that weekends are not included, it is still 'extra' days I now have to wait, when I feel it should be mid-Nov to late Nov before the goods are delivered,
Having placed my order for the battery and the gamepad with DJI, I was checking the internet about 6pm in the evening of the 4th November and I found a company outside the UK who had both items in stock, I opted to not order the gamepad from them (despite the shop offering to ship both), but did order one more battery from them, service from the other retailer to the UK was excellent and their shop shipped it on the 5th (I paid about 拢15 for UPS – which is understandable), and it was delivered to me by 9am on the 6th. I may now order from them in future since their payment and delivery process is far better.
I have had several chats over the order for the battery/gamepad with DJI online staff, most promised to chase this or email me with an update or expedite my complaint, however 48 hours later and i have not heard anything, I am still waiting a reply to a support email raised on the evening of the 6th November, I was told today in a chat (7th November) that a supervisor will call me in the next 24/48 hours.
UPDATE 09/11/2019: a support ticket was raised and I am now chatting via this ticket, via TrustPilot and also via two other communication lines. Whether this speeds up my order delivery date I will see.
Whilst I understand they need time for authorisation for the payment, on both instances above, funds are already in a seperate account and authorisation made, in respect to the order for 拢170, funds had already left my account on the 3rd November and I am still waiting for my order status to change to shipped which it should have done at least 4th/5th November.
Update: 8th November 2019 – 6pm
Call was received by Supervisor, however he rang my mobile (not landline which was number passed to him) and when I answered the call ended, so I had to call China to chase it, finally they located the supervisor who then called me back.
Problem was explained and he has said he has 'upgraded both orders to 'Priority' – Not sure if this will make a difference, time will tell
Update: 12/11/2019
Goods for the Battery/Gamepad was shipped 11th November and has been delivered on the 12th November.
I have cancelled my pre-order for the Mavic Mini Fly More Combo which was due to be shipped 1st/2nd December, as I have found a retailer in Europe who has this in stock and it will be delivered on the 13th November.
Update: 13/11/2019
A great personal email from DJI over all issues raised above, order for the gamepad/battery was safely received on the 12th, due to escalation of the the gamepad/battery and all the effort DJI Store have taken to write to me and correspond, plus escalated the above order to arrive 5 days before the shipping/delivery date I have increased my rating from 1 star to 4 stars. The Mavic Mini alas was ordered and delivered from elsewhere but this was because I wanted the goods before the 20-25 days.
Is DJI legit or scam? Can I trust DJI?
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