DPDgroup

Read 14 Reviews of DPDgroup to check if it is legit.

Website & Phone:
 http://dpd.at

Eleanor
3 months ago

After 1st unsuccessful delivery at home they just send the Parcel back without any notice! Terrible ! Calling to Service Phone number – 20 min wait, after then they didn鈥檛 find any information about my parcel (number was pretty correct) and after they just hung up!

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Spencer
4 months ago

DPD Der schlimmste Paketdienst aller Zeiten! Keine Tel Verst盲ndigung, einfach stur das Paket in einen Paketshop am ende der Welt in einer dubiosen pizzeria ablegen und das war es! Auch wenn man nur mal kurz im Keller war, es ist zu sp盲t, das Paket muss man fr眉hestens am n盲chsten Tag umst盲ndlich abholen gehen!
DPD The worst parcel service ever! No telecommunication, just stubbornly put the package in a parcel shop at the end of the world in a dubious pizzeria and that was it! Even if you have only been in the basement for a short time, it is too late, you have to go to the laborious pick up the next day at the earliest!

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Alissa
4 months ago

I truly don't understand how your service can be so horrible.
The online tracking shows that the package was delivered, although it was NOT. Nobody came at home, although I have been home all day. NO NOTIFICATION was left on the door or even sent by email. You even have the decency to charge money when calling the hotline, only to give me false information and tell me that the package was delivered.

When I go to the online tracking service of your company, I get a status "out for delivery" and then below I can read a status that says "Arrived at Parcel Shop". THERE IS 0 INFORMATION AND NO ADDRESS WHERE I CAN RECIEVE MY PACKAGE.

Where the hell is my package and how do I get it? This is the experience I always get whenever some seller from Ebay sends his producst with this horrible, unprofessional service. Stay away from it.

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Josephine
5 months ago

They just don't come to your home. You have to come pick it up at the "packetshop". The funny thing is, SMS is being sent, saying: delivery tomorrow btw 8-13. You stay home, at 12:00 SMS comes, saying that the package is at the packetshop.

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Lloyd
5 months ago

DPD is one of the worst delivery companies I ever dealt with. Bunch of crooks. I鈥檓 always home at the time of delivery but they don鈥檛 ring the doorbell and don鈥檛 even try to deliver or leave a note – they go straight to the shop. Today is another case, I just received an email saying sorry we missed each other although I鈥檓 home. It鈥檚 frustrating!!!

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Cristina
6 months ago

EVERY. SINGLE. TIME. their drivers take the packages to one of the "delivery stations". I'm working from home right now and never seen one of their delivery people in person. Never got a note on my door either! When I asked them in their live-chat to look into this they flat out told me to take this up with the sender of the package (IKEA)!! They even went as far as finding out the ikea service-line number to send it with their message. Wow. If I had a choice in delivery service, DPD would never be it. I would even pay extra to avoid them.

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Betsy
8 months ago

Every single delivery with DPD I've ever had was problematic.
First, a package couldn't be delivered because the address wasn't found. When I contacted the customer service a very unfriendly woman told me the receiver (me) couldn't change the address (I wanted to change it to a pick up shop to make it easier for everyone involved) but only sender. However, when the sender tried to change the address, she was told that only the receiver could do that. This went on an on until the package was returned to the sender.

My second experience with DPD was when a package never arrived because they had damaged the package, ripping the clothes in it which had to be taken back to the shop.

The third package was an expensive piece of a power wall for an electric car which came here by DPD express. The cover for the power wall is made of glass which came completely smashed to pieces.

Unacceptable, I will make an effort to never order anything from places that deliver using DPD.

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Dana
1 year ago

Ordered something from a shop two f**king hours away. It has been 3 weeks and keep expecting the s**tty package.
Absolutely amateurs, coming up with nonsense to excuse their inability to fulfil customer's needs. No f**king star to those s**theads if i could.
Of course i will tick the option to inform DPD company to wake them from their oblivion..

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William
2 years ago

After trying to deliver my parcel while I was out I paid 拢5 online for a specified delivery date. The payment was returned to me with no explanation and again they tried to deliver on a date I wouldn鈥檛 b there. I paid 拢5 again for delivery today between 9-5; I have stayed in all day; no parcel, no contact , no refund (YET!) well done DPD!! according to tracker, the parcel arrived at depot since 3.46am. Never ever use this company !

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Terrence
2 years ago

It's been several times that I ordered through DPD and the "service" they provide is just the worst. This time the deilvery guy went to the door (which I can see through my window), but didn't ring. He just went off two seconds later. What am I supposed to think of such a behavior? Now he is trying to deliver my package to 3 different parcel shops. I am speechless.

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Cindy
2 years ago

Out of three deliveries ordered to my address none arrived to the door and the drivers each time lie about me not being home. I consulted the hotline numerous times and they said they can鈥檛 do anything and I have to go pick it up myself (the driver decided to leave the package at a very far away shop even though there鈥檚 many here nearby) – I did tell them my situation of being nine months pregnant and all they said was 鈥淚鈥檓 sorry you have to pick it up yourself we cannot reschedule a delivery鈥?and even hung up on me. Incompetent service and employees! NEVER ORDER THROUGH THEM!!!! Oh and an FYI: the driver stood at my exact address for an hour – what was he doing because he clearly wasn鈥檛 delivering my package.

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Jeffrey
2 years ago

Theyir planned delivery dates are way off, and they don鈥檛 contact you to tell you the parcel won鈥檛 arrive on the day specified.

When I contacted them about a parcel due for a delivery that day, they told me to,contact them again tomorrow. No apology and no timescale for delivery.

And now they鈥檙e delivering Amazon parcels which to date have always been on time via other couriers – BE WARNED – if your parcel is being delivered via DPD.

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Pierre
2 years ago

The most incompetent delivery service. They never deliver to people who work apparently. They drop off your package somewhere (if you're lucky) and they don't even let you know. Afterwards they lie saying that they left a notification when they didn't. Have to wait on the phone and nothing gets solved, in the end I have to pick it up myself from their warehouse. No notification. Horror company in Austria. Do NOT recommend.

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Tamara
3 years ago

Hi, unfortunately I am disgusted at the delivery service.
I had requested another delivery date that was accepted. I then found the parcel still delivered anyway and was thrown over an 8 foot fence on to paving. My wife was also told by a friend that he told the deliver man the parcel can be be given to a neighbour to which the driver (Dennis) said 鈥渋t鈥檚 not my problem鈥?before throwing the heavy shower over the high fence!
This is not acceptable and I would not be surprised if I find this shower is not going to work when fitted.
Please can you respond to me?
Consignment number 5265188947.
Regards,

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