Duke Management Services

Read 6 Reviews of Duke Management Services to check if it is legit.

Website & Phone:
(804) 897-7880
 http://dmsincva.com

Mary
5 years ago

Nice clean and well maintained units. The staff is friendly, helpful and responsive.

,

Gabriel
5 years ago

I have no issues with the facility as they have excellent units, plenty of carts to move my stuff in an out, and the hours are very reasonable. The only complaint they need to address is to streamline the move-in process, especially if you have already have a confirmed registration online. I felt like I was buying a new car with the length of time and paper trail we were creating. I am just using their facility for the summer, but felt like they were signing me to a multi-year contract. Also, if a customer says they have insurance and does not want your policy, it should be the consumers responsibility to waiver out and not be forced into your policy. I understand insurance is to alleviate those nuisances when something may happen, but that is all part of the waiver and don't waste my time pushing me to buy in to yours. I had my own policy already and just did not have my dec page with me, so don't make me take yours until I show you mine.

Other than the office procedures, store with confidence and safety.

,

William
5 years ago

On multiple occasions I have went to access my storage unit and the gate system was unresponsive, resulting in my inability to gain access and inability to access materials and supplies needed to complete jobs. During the day, I was able to call and the office attempted resets which worked in two occasions and on one occasion it did not. During the evening and weekend hours, there is no way to get in contact with anyone and as long as the gate is glitched, you will be unable to get in. This happened to me after hours a minimum of 6 separate occasions. In addition, I called to pay my storage over the phone well before the first of the month and provided my payment information directly to an employee at the Glen Allen office who processed my payment and thanked me for calling. A week and a half later, on Saturday I went to my unit and it had a company lock on it, locking me out of my unit. I was unable to contact anyone and my account had been paid (or so I thought). When I was finally able to speak to someone on Monday, I was informed my payment had been short $9 for "insurance" and I had been assessed a $35 late fee on top of that. This error on someone's behalf cost me an additional $250 in business. Insurance isn't even required in the first place, but when I call to make a payment on my account, I expected to pay the full amount. The next employee I spoke with credited the late fee and took my additional $9 payment and advised me to be sure of the amount I pay next time since they wouldn't be able to do it again and told me the error was because I spoke with an automated system or their customer service line (which again, I did not) instead of being accountable for the error as it occurred in their office. I have used at least 5 other storage facilities in the past and would recommend them to anyone, but Montpelier Self Storage has the absolute worst customer service and I have never experienced a more unsatisfying relationship with any company.

,

Martin
5 years ago

Lots of run around with people on the phone. Was told one thing and got another. Would not refer to friends and family. Not even enemies.

,

Mario
5 years ago

Easy to work with, friendly, responsive. Facilities are clean & secure.

,

Reid
5 years ago

Great experience and would recommend this self storage as one of the best in this area. Customer service was welcoming and accommodating and thankful from such a hard decision made easy!

Is Duke Management Services legit or scam? Can I trust Duke Management Services?

Our user(s) provided the above reviews and comments against Duke Management Services, and they have been published as-is. We do not edit, change, or remove user-generated content. There is no amount of money that a company can pay to have their reviews or complaints manipulated, and we will not erase the Duke Management Services reviews at any cost.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *