Dune London

Read 19 Reviews of Dune London to check if it is legit.

Website & Phone:
 http://dunelondon.com

Ross
10 months ago

I recently purchased wedding shoes from Dune – Be Wed collection As glamorous as they looked, I was ready to pay the price of 拢175 only to realise on the day of my wedding within half an hour of wearing them they broke! I鈥檓 extremely gutted and disappointed in dune shoes being of such rubbish quality and wrecking my day completely. Never will I buy a pair of dune shoes again! A tip- next time please ensure shoes are Of good quality, don鈥檛 want another bride disappointed!

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Lana
1 year ago

I purchased a pair of Dune London 485 GRANDD Nude Leather shoes, I have only worn the shoes a maximum of 32 hours and they have worn badly on the bottom of the heels and on the leather. For leather shoes that cost 拢60 I would have thought they would have lasted longer. I have purchased cheaper shoes from other manufacturers that have lasted me years. This experience has made me realise that buying more expensive shoes does not guarantee quality!

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Shawn
1 year ago

Returned some boots back to Dune in early December. They keep saying not received. Unfortunately I lost my tracking receipt but do not believe that they didn't receive them back…even given the Christmas post. I am now 拢50 plus down. Shame on you Dune..

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Alice
1 year ago

On searching a style of boots via google I was inadevertently diverted to the page for the wide fit boots which you would only know if you were looking for 鈥榃F鈥?in the item description. The WF boots arrived which I only realised when they caused me considerable discomfort within 1 hour of wearing them. Clearly labelling them on the item鈥檚 page as WIDE FIT as opposed to WF would prevent mistakes. Dune refused to acknowledge any responsibility and when I asked to speak to a Manager, was called back by the next to useless 鈥楻obyn鈥?apparently in the customer experience team who was not a manager (further evidenced by some other reviews here) and cared as little about resolving the situation as the person via the online chat option. Appalling customer experience, very disappointed and will never be shopping with Dune London again.

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Jarvis
1 year ago

Wrong shoes in click and collect order. Waste of time

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Charlene
1 year ago

It is with great disappointment I am writing this review but as I am now on my fourth faulty pair of shoes from Dune London I feel I need to share my experience. I have shopped with Dune for several years and have always loved the shoes I have purchased – I鈥檓 always referring friends to Dune. I appreciate quality issues are inevitable however for 1 customer to have 4 quality issues is unacceptable. My latest issue is with a pair of Traci riding boots – I absolutely love them and it takes me awhile to find a pair of boots I love. I paid 拢48 for the zip to fall off in my hand whilst at my in-laws leaving me no option but to borrow shoes to wear home. I could count the times I had worn the boots on 1 hand. This issue is still unresolved as I want to keep the boots and they are now out of stock. Timpson have quoted 拢43 for repairs and Dune have offered me 拢25 – so I am left with a faulty pair of boots that I have paid 拢48 for and Dune expect me to pay a further 拢18 for me (the customer) to make them back into a wearable condition. I believe due to this being the fourth pair of shoes that I have experienced faults with, I should be refunded for the boots and be credited for the repairs which I will be organising.

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Rita
1 year ago

It is with great disappointment I am writing this review but as I am now on my fourth faulty pair of shoes from Dune London I feel I need to share my experience. I have shopped with Dune for several years and have always loved the shoes I have purchased – I鈥檓 always referring friends to Dune. I appreciate quality issues are inevitable however for 1 customer to have 4 quality issues is unacceptable. My latest issue is with a pair of Traci riding boots – I absolutely love them and it takes me awhile to find a pair of boots I love. I paid 拢48 for the zip to fall off in my hand whilst at my in-laws leaving me no option but to borrow shoes to wear home. I could count the times I had worn the boots on 1 hand. This issue is still unresolved as I want to keep the boots and they are now out of stock. Timpson have quoted 拢43 for repairs and Dune have offered me 拢25 – so I am left with a faulty pair of boots that I have paid 拢48 for and Dune expect me to pay a further 拢18 for me (the customer) to make them back into a wearable condition. I believe due to this being the fourth pair of shoes that I have experienced faults with, I should be refunded for the boots and be credited for the repairs which I will be organising.

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Lucia
1 year ago

VERY poor service & poor quality! I purchased a pair of black suede pull on boots for 拢120. The shoes were only worn a handful of times in the 4 week period I owned them. They were kept underneath my desk at work and they were never worn outside. About 4 weeks after purchase, I noticed two large tears on the back of the boot, where they are pulled over the ankle. I returned them to the store. The store manager explain that she would need to send them to customer control but assured me on multiple occasions that I would receive a full refund. Quality control returned the boots a week later claiming they have been caught on something, which just simply isn't the case. The striations and direction of the tears on the shoe clearly demonstrate that the damage is the result of the shoe being pulled over the foot. This is the only way to put the shoes on, hence they are not fit for purpose and of unsatisfactory quality. Even worse, the Canary Wharf store manager was exceptionally rude and denied promising me a refund in the first instance! I have called Dune Customer Services on several occasions but they are refusing to refund me 拢120 for a pair of shoes that are obviously poor quality and something I would expect of a 拢20 pair of shoes. Super disappointed and despite being a loyal customer, I won't be purchasing from Dune ever again.

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Charlene
1 year ago

They delete negative reviews… I bought some shoes in February. Wore them perhaps once or twice a week at most. Within 6 months they are falling apart and are now unwearable. I posted this on the Dune London website review section but they deleted it. They havent got in touch with me to investigate why their product has failed or even to apologise. No, they simply delete the review. This comes after when I initially bought the shoes online, when they were delivered the left and right shoes didn't match. Really disappointed by this entire experience. Just waiting for them to get this review deleted

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Lea
3 years ago

Great sale – great boots – perfect fit – and easy to return if not. Well packaged. Good delivery. 🙂

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Cecil
3 years ago

Ordered the men鈥檚 Conrad wedge sole lace up boot in burgundy in the sale for 60% discount. Such a great boot, would鈥檝e paid full price so ecstatic I got such a great boot for such a bargain. Soft leather, great colour and very comfortable. Not to mention they look great. Would highly recommend this boot (there鈥檚 still some left!!) and Dune in general

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Melissa
3 years ago

Very prompt!

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Jess
3 years ago

I bought a pair of boots for 拢150. The quality of the leather is extremely bad and I had to take them to the cobbler after 2 weeks for repair. It is not the first time that I was disappointed with the quality of their shoes.

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Rachael
3 years ago

Dune has the most comfirtable, high quality shoes I have ever worn plus a huge selection of models at a very good price! The staff is very helpful and happy to give advice!

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Kristopher
3 years ago

Girlfriend was shopping for a new pair of boots. The assistant was attentive and friendly. The GF walked away happy with a new pair of boots.

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Caroline
3 years ago

Perfect service, perfect quality

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Hunter
3 years ago

Price matched my new TV saving me a massive 拢100 and it came with a 5 year warranty fantastic thanks John Lewis

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Darius
3 years ago

goods arrived when they said they would

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Lashonda
3 years ago

Easy to use website

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