Duotool.co.uk

Read 47 Reviews of Duotool.co.uk to check if it is legit.

Website & Phone:
 http://duotool.co.uk

Dominick
8 months ago

Staff on the phone rude and abusive towards disabled customers! Refuse the legal rights to complain when goods supplied wrong, let alone attempt to sort out the issues

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Scotty
1 year ago

Scott Johnston came up trumps! Helped with a good price and dispatched the goods really quickly. Expensive purchase of quality dewalt tools is always a bit tense but everything went to plan and items arrived as promised. Thanks Scott

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Brittani
1 year ago

Do not get involved with this company. Absolute rip off. They offer deals over the phone with a well rehearsed script which is utter nonsense. You receive well overpriced items and a lot of cheap tat that you could get much cheaper in B and Q etc. Once they have your card details they store them and just take money out of your account although we told them twice to delete our card details. We suspect this is possibly not legal. We have just had nearly 拢200.00 taken from our account and received a box of stuff we did not ask for or want that we could have bought for about 拢50.00. Not very hopeful of getting a refund. Avoid this company like the plague!

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Gene
1 year ago

Ordered an item, paid, waited 2 working days and still shown as pending dispatch, chased up, told it was out of stock you've had a refund now f*** off to B&Q if you want it quick. Sh!t customer service, refused to bend any and source another one from elsewhere despite being their failing having shown in stock and taken me as the customer to chase it up as to why it was taking so long to dispatch. It's a bank holiday weekend so I won't see the refund until the Tues having placed the order on a tues meaning I'll be out of pocket for a full 7 days and also I now have no chance of getting a new item re-ordered and delivered in time for the weekend without being massively out of pocket but once again this fell on deaf ears and I was just told "that's not how any company does business" when I asked them to resolve this and source another item from elsewhere if they cannot fulfill the order.

I'm entirely blameless in this matter but feel as though I have just been given a full two fingered salute in my face. I have a 34 week pregnant wife at home and required this item to make nursery modifications. Working away from home midweek and having almost no remaining free weekends outwith this upcoming bank holiday just got laughed at and told "I don't know what you expect us to do, you're not out of pocket, we've refunded you".

Utter sh!t, avoid like the plague.

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Darlene
1 year ago

They ring up with a pressure sales technique, asking simple questions where your business is etc, they told me about some good deals, I never said I wanted to buy anything but despite that they delivered a few boxes of screws and an invoice for 拢400.
Beware they are fraudulent

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Carly
2 years ago

Great company , I ordered a Milwaukee machine on their website which was at a great price . I then get a phone call saying they are running a promotion in 2 weeks time for Black Friday where you get a free extra battery and that they didn鈥檛 want me to miss out so they are giving me the the free battery .
This is a company I will use again

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Natalie
2 years ago

Delivered next day free. I bought some compriband, and it worked a treat.
Staff were very helpful with selecting the correct size. A+ from me.

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Georgia
2 years ago

First class service. Ordered on the Thursday and got all the items Friday morning. Amazing prices

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Suzanne
2 years ago

i thought companies like this were a thing of the past . bombard me with calls from different numbers . wont take no for an answer when you say your not interested . keep your credit card details on file and take what they want . i have had to cancell my card to stop them . and most of the stuff they send you is cheap rubbish …. avoid like the plague

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Ann
2 years ago

Do not use this company. Tried to buy a electric mixer, item showed in stock at time of order. No sign of delivery even after contacting them twice and getting two new delivery dates of which none were achieved. Had to cancel order and used a competitor, mixer arrived within 24 hrs. Lesson learned the cheapest is rarely the best a extra 拢20.00 was well worth the piece of mind to deal with professionals not cowboys. Now to try and get my payment back!!
As Dougal would say "Cowboys Ted"

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Leo
3 years ago

I have just bought some tools from this company and they have conned me they came on the phone and said I was getting a double drill set and sent me a single with some cheap screwdrivers and drill to try and cover up but when I challenged them they will not take it back they won鈥檛 give you a refund because they think it鈥檚 ok to ripe you off and there not interested once the sale has went through i would never use them again and advise everyone to do the same

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Keith
3 years ago

This company have completely ripped me off. I have been overcharged for goods. Twice. They haven't returned any emails. I have now sent five. When I phoned them they told me. They would be straight on it. Nothing. I have not received an invoice or a breakdown of prices.

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Jade
3 years ago

Disappointing response when trying to make a complaint as nobidy wants to know. Will not use them again.

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Callie
4 years ago

Dealing with Scott, isn't the sharpest tool in the box, but he will get your order out too you quickly and for a reasonable price.

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Omar
4 years ago

By far the cheapest for what I wanted, but ultimately a week after they said it would be at my door they still hadn't shipped it. Makita's fault apparently. Then they told me to get it elsewhere. They apologized but didn't offer anything (eg discount on next purchase) to make up for they week I'd been chasing them up and constantly told would be shipped shortly. I ordered elsewhere, cost 拢30 more but arrived within 24hrs. Just not worth the hassle sadly, as they are very cheap, but if it never materializes then it's a waste of time. That said, they were always polite on the phone, but so was the company which came through. Seems like a cowboy outfit

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Martin
5 years ago

Ordered online showed stock, week on no reply to my emails and finally having to call to ask where are my goods, told oh there out until new year, then refunded.
I am guessing if i didnt call and chase i would be waiting a while to be told they dont have the stock.

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Shari
5 years ago

Delivered, all products, haven't yet used the paint so yet to review on its quality. Unfortunately all tins were dented which is disappointing.

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Aubrey
5 years ago

being asked to review a company before I've even received the item is asking for trouble….think you either need to post items quicker (would be best) or wait until you know the item has arrived before you ask for feed back !!

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Marshall
5 years ago

Great product thnaks

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Meaghan
5 years ago

Fantastic service

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Larissa
5 years ago

Order s drill bit of them and had it in 2 days good quick service.

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Colin
5 years ago

Duotool offered the best price I could find for the item, buying process was easy, and delivery was exceptionally fast. Really impressed with your service and happy to recommend…

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Kellie
5 years ago

Service from Duotool was excellent with quick and courteous service. I was a little disappointed with the quality of this Seeley product though having bought their tools before which were good value for the money. The pump mechanism that holds the on off switch is not fixed to the cabinet itself and just floats about relying on fitting in a rectangular hole in the side. This is poor I feel as the outlet pipe is attached to it and when you adjust its direction the whole thing moves as well. Not as good as other similar washers I have seen and used

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Carrie
5 years ago

Was easy to order an great service and prompt delivery

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Abbey
5 years ago

Parts arrived next day as promised, no mistakes, no problems and great prices.

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