Dupure

Read 13 Reviews of Dupure to check if it is legit.

Website & Phone: 11321 Windfern Road Suite N Houston 77064 United States
877-534-5837
 http://dupure.com

Rudy
5 months ago

I got Dupure system though builder. Bad experience.

,

Donald
8 months ago

a Toll Brothers build chose the DuPure EcoPure salt free water treatment for my house. There鈥檚 No San Antonio DuPure offices. Their Home office is in Houston & it鈥檚 impossible to get through to set up and schedule service appointments. There service is absolutely terrible. First Discovered DuPure didn鈥檛 put a filter in my original install until 5 years later. I鈥檝e had the system changed out one time in ten years because the service techs they send out are lazy and always say everything鈥檚 ok yet filters are generally recommended to be changed every year because of bacteria but not DuPure techs. DuPure service just want payments without doing any service and they have absolutely no quality control to double check their pathetic techs who do no thorough service for customers. The last time two years ago, I asked for service, the tech came by & checked the exterior faucet chlorine content while I wasn鈥檛 home & the tech left and said everything was ok but didn鈥檛 even come inside my garage to check the EcoPur system. I called their home office and found out the tech they sent out was his last day on the job with DuPure. They refused to send another tech to double check the tech that quit who didn鈥檛 check my equipment. DuPure reps are kids who aren鈥檛 licensed professionals being inexperienced liars along with absolutely NO supervision. I鈥檓 starting to see calcium build up rings in my commode & my shower heads are getting calcium build up. Clearly DuPure EcoPur鈥檚 System ain鈥檛 as good as they say while Im seeing calcium build up after 10 yrs with this worthless EcoPur system. I鈥檓 now looking to completely throw away DuPure鈥檚 stuff to find more reputable equipment with licensed reps who likely care about servicing customers properly!! Would never recommend DuPure to anyone after my 10 yr history of experiencing their pathetic service.

,

Leonardo
8 months ago

If you want good customer service and a transparent billing process, do not do business with Dupure. If you have their system, good news is that it actually does the job if you keep up with maintenance. Bad news is that it is very costly to maintain, especially when they charge you almost $200 just to come out and inspect even if nothing is done.
If you have to be stuck with them, be extra careful when you request service appointments. They require a credit card number before they will schedule for a technician to come out. When they complete the service, they don't give you an itemized bill for you to sign for the total charges that will be put on your card before they leave either. They will also tell you a service is under warranty and charge extra labor cost for it without explaining things clearly before the service on warranty items get started. You will only find out how much extra you are charged when and if you look at your credit card statement. And, when you call them about the problem you should prepare yourself to not have a reasonable answer, such as it was simply a misunderstanding. They will promise to get back with you on the initial call, and ignore you or try to change the subject if you continue to follow up.

There are definitely issues on poor customer service and questionable business practices. You are basically handing your credit card to them to charge what they want the minute you call to make appointments unless you get all the prices clarified, in writing, and get an itemized bill to sign and authorize the charges to be put on the credit card. Otherwise, get ready for trying to fight and get your money back for the charges you didn't approve.

,

Alexandria
1 year ago

Please never buy Dupure water softener and their service is not professional and definitely rude and doesn't listen to customer.

I had requested to check my home water softener and let me know what needs to be replaced and then replace the filter (media shield) if it needs to be replaced. The Tech came and replaced the filter and then checked the water pressure and said the resin is bad which will cost ~$900 and the filter replacement won't work until we replace the resin in the softener and left saying the Dupure office staff will contact me. The staff Markez contacted me and said resin replacement will cost ~$900 for which I said I don't want the resin replaced for that much high cost as I can't afford it at the moment and also said now that the Dupure warranty is not transferable so the softener doesn't carry any warranty (these days even a small equipment carries warranty transfer). H e wanted to to pay the softener filer replacement and service amount ~$420. Since the softener can't work without the resin replacement, the filter replacement doesn't make sense and the Tech could have tested the water pressure and water hardness before replacing the filter so I can inform the Tech not to replace the filter which was not done in this case. Also, I was not informed ahead that even after replacing the filter the softener might not work and might need other replacements so I could have decided not to go ahead with filter replacement (common sense). Now the staff Markez disconnected my call today saying they will forward the payment to debt collection as I am not paying.

This is ridiculous as their highly trained Tech went ahead with filter replacement and then said resin is bad without informing ahead as I would have not gone ahead with filter replacement as it doesn't make sense to go ahead and replace the filter as the softener still won't work.

Highly unprofessional and rude staff. Please please please DO NOT go with Dupure.

,

Karl
1 year ago

Worse customer service ever. System fails time after time and they want me to pay for labor after I already paid them for the service to attempt to fix this piece of junk. Also, it was the techs recommendation that it be replaced. This will be the second replacement. Not one at your own risk.

,

Vanessa
2 years ago

My experience with Dupure was very good. The salesman made promises that the installers were able to complete. I was worried about my water pressure but that is good. I was worried about atheistics but that turned out well. I would definitely recommend them.

,

Tracy
2 years ago

I moved into a 4-year-old house with a DuPure Water Softener installed when the home was built. We have terrible pressure when the system is running, so I called them to service the unit. They accumulated a $489 charge while "servicing" the unit which didn't actually fix it. $139 for a trip charge, $50 for an inspection, then $300 for a part that wasn't needed.

The tech said it would take another $1,100 to replace the resin, in order to fix the problem. He said the resin has a lifetime replacement warranty, but, only for the first homeowner.

I was quoted at $4,000 to replace the unit as I would then have their newest, best system with another lifetime warranty on the resin. The fact that the company limits their lifetime warranty to the first owner of the home says as much about them as their $139 trip charge.

This company has terrible reviews on Yelp and Trust Pilot and if this unit hadn't come with the house, I wouldn't have done business with them, to begin with. The tech

The tech was nice and was able to waive the extra $300 he charged for the part that I didn't need, however, the company as a whole just rubs me the wrong way.

,

Noel
2 years ago

Very bad product – all lies in their marketing – I have DUPURE GENERATION SERIES – GENESIS in my newly constructed home and this product was sold by the builder – & 3 years now and water pressure of whole house is impacted because of this product and bypassing it makes water pressure gets normal – thinking it to be normal maintenance issue, called customer service, who instead of standing behind their product and agreement, gives me a solution for 1250 USD (almost the cost of the unit itself) !!! and that too when sale agreement claims 5 year warranty on the product – now when they catch you impacted with problems, they love to tell you that actually there was a filter which could be put in front of resins and that would never let resins go bad and that it is certainly warranted for life of the product! WAO!! what a SCAM!!!! WILL NEVER suggest this product to anyone and to save your money!

,

Carina
3 years ago

Good work and nice job

,

Autumn
3 years ago

My DuPure technician is Dan Heinz and he's awesome. He's personable and knowledgeable. He'll answer whatever questions you have about your system and DuPure services. Dan will definitely call prior to his arrival so you aren't waiting all day in anticipation. I've had one issue (circuit board malfunction) in the past 6 years with my softener and DuPure came out and fixed it at no cost to me. They even gave me 3 bags of salt. So at the moment I'm very pleased with my softener, DuPure and their staff.

,

Landon
3 years ago

Bad Experience
I do not recommend Dupure

After i spoke to a sales rep which was going no where
I did hang up on them

so that's when I decided to give them a review after posting the review
the sales man called me within ten minutes. He finally came to change out my filters. It shouldn't had to come to this

,

Courtney
4 years ago

I have sensitive skin and using Dupure's water softener gives me smooth skin again. Drinking water is clear and tastes great and their customer service people, and customer service people are so nice and knowledgeable. Highly recommend them. Their a little expensive compared to knock off brands, but it's worth it .

,

Donnie
4 years ago

I am a firm believer in clean and healthy drinking water, so when I bought my new home and found out that the builder was including a water filter system under the sink, I was sold. The manufacturer of the equipment, Dupure, came out and showed me all the options I had. I went with the reverse osmosis system they had because it cleans the water the best. I have had exactly 0 problems with it and I'm completely happy. And healthy!!!

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *