Dutch Label Shop
Read 19 Reviews of Dutch Label Shop to check if it is legit.
Website & Phone:
☎1-888-804-8824
⇗ http://dutchlabelshop.com
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I placed my order online in June for 1" x 1" labels for my daughters surgical cap company.
When I received the labels In July they were 5" x 5"! They looked like pot holders. When I called customer service I was told that they were sorry I didn't like the labels and they would be so kind as to offer me 10% off on my next order. No, I didn't LIKE them…they were the wrong size! I clearly checked 1"x 1" on their website, but their excuse is that their system somehow changed it.
They said I should have noticed that the system changed the size! Really? They said I approved the proof, which I didn't realize was in meters! So their system changes the size I select and then the proof they send is in a different format. That makes no sense at all, but they want to offer me 10% to use them again.
After asking for a manager repeatedly, I finally spoke to a lady named Eve who said they would re-do the order and wanted me to send back the wrong labels. After two weeks and no word from them, I called again and was told they had never even started the order. In fact, the correct order wasn't in their system. Then they said they were waiting for the original labels to be returned. Why would I spend an additional $30 in shipping costs on top of the $$ I already spent on the labels before I even have the corrected product that I paid for? She said it was her fault that the corrected ones weren't already done, and as a courtesy she would send them out before I send them back the bad ones. I am going to be out an additional $30 to ship this huge box back, but they are doing me a favor??
I asked over 10 times for a manager, supervisor, owner, etc . and each time I am told there isn't anyone available.
I asked for my money back and was denied that as well. I've tried to reach out to management but no one there seems to care how their customers are treated. Better Business Bureau, Twitter and Trust pilot will all have poor reviews of this company and I hope whoever reads this finds another company to do business with. Times are tough for so many businesses who struggle to get customers. This company doesn't deserve to have any! My daughter is an RN struggling to pay off her student loans with her side business and what they've done to us is just ridiculous.
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I'm sorry to hear that you didn't like the labels you received.
Our system automatically detects the colors when you upload your design. There is no notes added on your order that you wanted black for the background. We also didn't receive any email stating the changing colors.
We also provided a photo proof with the measurement beside the label, which you approved. Change might be in the colour as it looks different on different computer screens.
I found this highly unfair as this label is for commission work (which my customer is paying for) and the colour is of utmost importance, I would not have got this detail wrong or forgot to request it in the colour field where it asked for colours required!!! Nor can I ask the customer to pay twice to rectify a fault that was neither mine or my customers!! Bitterly disappointed with this response from the company, it wasn't a case that I didn't 'like' the labels (as they termed it) the labels were WRONG! Up until this point it was going extremely well and I was impressed by the company, but now I feel unfairly treated and unheard. If the fault was my own I'd have held my hand up and taken it on the chin, but I filled out the relevant fields for a black and white label which I didn't get! 馃槨
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Customer service is pretty unhelpful too with no solutions, standard emails back like a robot.
I wrote a review on their website but it seems they only publish the 5 馃専 reviews.
Label quality is OK I would mot recommend this company.
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Customer service was rude and gave me plenty of attitude and lies.
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The design and weave of these labels capsule exactly my vision in a professional way for my products. Since receiving my first logo labels, I have since ordered more garment care tags and size labels in my design. The prices are brlianr and manufacturing and shipping time is reasonable for what's ordered. Would fully recommend for a professional Finnish.
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