Duty Free Cuban Cigars

Read 74 Reviews of Duty Free Cuban Cigars to check if it is legit.

Website & Phone: 3 Bern Bern Switzerland
 http://dutyfreecubancigars.com

Johnathan
5 months ago

Order #19113.

Ordered in February 2020. I have not received the product, shipping confirmation or the refund as of 8/30/3030. Requested refund in March 2020. Zero communication after payment confirmation.

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Tamika
6 months ago

still waiting for my cigars.. no communication

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Gina
8 months ago

Order #18207
STAY AWAY FROM THESE PEOPLE !
Ordered over $1300 in cigars on Sept 2 2019. Still received NOTHING to this day! Got a response a few times when I contacted Damian saying cigars were getting mailed, but then no response to any texts or emails at all. I asked repeatedly for a refund. No response. This is obviously just a scam to screw people out of their hard earned money!

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Joshua
10 months ago

Placed my order on Jan 3, 2020. I've emailed Damian many times since then asking for order status. To date I have received were working on it. My last order was the same way it took over two month to ship. Email after email was ignored until I had posted a negative commit here,on Trustpoilt. only then did I receive the customer service as promised on the web page. The only reason that I order again from Duty Free Cuban Cigars, I was told in an email from Damian that the item was in stock and would ship right away. My order remains "pending" on the website. As others have noted, This has been a frustrating experience, zero communication.When will my order ship????? I am now sending emails daily, with no response at all. My money was taken right way. Just received an email from Damian,2/27/2020 stating my order will ship within the next 5 days. Will see if he holds true to his word.Sending emails daily without any response from anyone at duty free Cuban cigars, Including Damian.Buyer beware!!!!!
Do not Trust anything Damian reply to. He is not truthful or an honest businessman!! !!! he will take your money and ship you order when ever he feels like it!!! I have an email stating that my order will ship that was on feb 29, 2020 original order was placed on 1/4/202 stating that the order will ship asap,it was in inventory again another liar. When you post here he put a commit stating your order will ship shortly so that the negative review will be taken down and not shown so his business thrives.. I have to date 15 unanswered emails from him. and one stating the order will ship in 5 days.Update!! I was asked to remove my post from here from Damian, Then I received an email that I will receive the tracking number in 3 days. That was 5 days ago.On top of everything the web site has vanished!!!! From March 30 to today ,I have sent 30 emails to Damian with no response!!! Do not trust this company !!! you will get ripped off !!!!!!To date I have sent emails daily no response. I have call and left message NO RESPONSE. DO NOT WASTE YOU MONEY ON THIS BUSINESS!!!! YOU WILL DISAPPOINTED!!!!!

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Carmen
10 months ago

Total scam. They charged my card $ 367.00 and I never received my order. My emails and phone calls went unanswered, Damian and his buddies at Duty Free are crooks.

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Carrie
10 months ago

Bought cigars on Dec 18, 2019. I have emailed numerous times. Continue to get the run around. Have requested a refund multiple times. No response. Absolute horrible scam. Stay far away. Place will create a significant amount of hatred in your soul.

Update July 3, 2020

Still absolutely no response. Still haven鈥檛 received a refund. Stay as far away from these people as possible. Horrible human beings. Do not honor their word.

Andrew D.

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Joan
10 months ago

I place my order at then end of January and still have no news…. they are not responsive and may have lost my order and my money… too bad

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Carrie
10 months ago

I ordered two cigar boxes on September of 2019 and haven't received it yet to this day tried to contact Damian three emails and no response I did business with them twice the only time everything was smooth was the first time I will no recommend this people to any one stay away there's better places with better service that this people. order #18653 placed on 11/15/2019.

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Devon
10 months ago

I placed an order a month ago. I have yet to receive my order or get a response from anyone via email or phone. This has to be a scam

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Scott
10 months ago

Where are my cigars that I ordered? I tried to go online to check the status and then your website is down.

Not happy about this. I need answers within 24 hours or I will dispute via AMEX.

Friday, 4/3: what is your email address again? I already emailed you from your website but now, I don't have access to it. When are you planning to send me the tracking # for the cigars and did you change my email address accordingly?

Robert

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Dana
11 months ago

Duty free Cuban cigars is a rip off. You will not get your order this site is a scam. Take a look at all the reviews. Then look at all the excuses. Don鈥檛 get ripped off

Look at all the:
Duty Free Cuban Cigars reported this review for breaching of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes.

After this no one can see the negative reviews is what I see.

Duyfree is illegitimate company and a scam and should be avoided at all costs.I have all receipts and email correspondence if anyone would like to see his games and lies please reach out directly. I doubt I will ever be repaid, just want to protect anyone here from ordering from this scam website.

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Jeremy
11 months ago

TOTAL SCAM, PAID FOR AND NO PRODUCT OR RESPONSE.
STAY CLEAR PLEASE

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Zackery
11 months ago

I ordered a package of cigars for my husband on December 6,2019 for a Christmas present. It is March 12, 2020 and I still have not even received a shipping notification. I have tried to contact the owner numerous times asking for an update or a refund and have received no response. DONT EVER BUY FROM THEM! $150 gone.

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Mary
1 year ago

Duty Free Cuban Cigars is a fake online business. They took my money and never sent the product I purchased! They completely stopped responding to my emails after they took my money. These guys are thief's, you have been warned! Order #18909.

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Camille
1 year ago

Order number 17619- placed 06/04/2019
Damien has not responded to any emails about giving me a tracking number and the phone number goes straight to voicemail. Very unprofessional and not a good way to run a business. Do not buy from this scammer as you will not get anything you pay for!!!! Seriously, go buy somewhere else and actually get what you pay for. This is a scam!!!

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Maritza
1 year ago

Since December 19th, 2019 I Prepaid with Chase Bank Zwelle and I never got the shipment. I wrote almost 20 emails but nobody answer!
If You go on the website looking for the Order Lookup by Billing Information:
Invoice Order Date Products Purchased Quantity Purchased Order Status Order Tracking Order Total
18831 12/19/2019 2 2 Pending $295.80 View

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Roy
1 year ago

JJ – STILL WAITING for the REFUND. Was posted on 2/8 that it was done on an order they never replied to on Jan 5. Then had the nerve to flag my comments.

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Daniela
1 year ago

SCAM DON'T DO IT I PAID FOR CIGARS IN THE MIDDLE OF DECEMBER 2019. TODAY IS FEB 17, 2020, I SENT OVER 12 EMAILS, CALLED THERE PHONE # 10 TIMES, NEVER A REPLY BACK, CALL MORE TIMES 30 SOME DAYS LATER NOW THERE # IS NO LONGER IN USE?? WHAT THE WHAT?? I EVEN SENT THEM A LETTER THROUGH THE MAIL TO THE ISLANDS! YEAH A LETTER BEEN OVER 20 DAYS NOW AND STILL NO REPLY! SCAMMERS""""""""" YAL STAY AWAY >>>>>>……………..OR YOU WILL BE TOKING AVANTAGE OF LIKE ME & EVERY ONE ON HERE.

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Katrina
1 year ago

I have ordered from duty free three times. First two took very long time but after constantly emailing Damian I finally got my cigars.

Now after ordering and paying the first few days of 2020. I have received no communication as to status or update of my order.

Something is seriously wrong with this merchant. I have not received my cigars or a refund in almost two months.

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Jarred
1 year ago

I have ordered from Duty Free Cuban Cigars 2 times now, the 1st was a bit slow but Damian did finally deliver. The 2nd order was placed in September 2019 and I have not received them as of February 13, 2020. I sent numerous emails asking about the status and only received one response stating they would be sent but they never were. I wouldn't trust them.

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Ericka
1 year ago

Took my 150.00 haven't heard from them. Called the cayman number left messages, emailed the answer back they requested and nothing. Total scam!!!

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Noah
1 year ago

Update: 3/11/20. this order HAS NOT been refunded or fulfilled. I suggest one spend their money elsewhere.

Order #18685.
Placed 11/21/2019, The only email I have received was on 11/26/2019 stating my $428.00 payment had been received. Since that time I have sent 4 emails requesting order status and have not received any response. Having paid with Zelle, I have no recourse for a refund.
Order at your own risk!

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Carmen
1 year ago

Where is this order!

Order number: 18901
Placed: 01/05/2020 18:02:22 EST

1 review

Reported 3 days ago

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Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Duty Free Cuban Cigars reported this review for breach of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes.
Duty Free Cuban Cigars's reason for reporting
A refund was issued .

NO IT HAS NOT BEEN REFUNDED 3 DAYS LATER!!!!!!!!!!!

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Ariana
1 year ago

No communication after 4 emails each week to verify if the site is even real. Same experience as many others you order, and then nothing. I work for a cc processor and I'm writing Visa and MasterCard to suspend the accounts from this scam website.

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Nancy
1 year ago

Placed order on 9/27/19. I got lies up till 11/30/19. Damian Bancroft said they would be sent out that weekend. I have contacted at least weekly and have asked for a refund. Damian Bancroft still hasn鈥檛 replied. Still haven鈥檛 received my order. Do not trust the web site and reviews. Damian Bancroft will block every review that is negative. Now it is almost the end of February and no response or refund. Nothing from Damian Bancroft. Do not purchase the company is a rip off. I had to go to Trustpilot to remove the block.
Update 2/21/20. I have not heard a word about my order. I have contact many times and no response. I have asked for a refund and nothing. This place is a rip off. Do not purchase from DamianBancroft. If you file a review he will block it. But, send an email to Trustpilot and they will remove it. Look at all the negative reviews. Do not purchase from Duty Free Cuban Cigars. The only free is Damian getting free money from you.
Update 5 months and nothing No messages no refunds. Don鈥檛 order from Damian Bancroft. Duty Free is a rip off. He will whine and cry to trust pilot about negative reviews. lol at all the reviews in the last 6 months all negative. Look that are blocked so some reason or another. Write to Trustpilot and report him for reasons that don鈥檛 follow the guidelines. His delays are not a resin to block. Just look at the history. The history is all negative and all blocked.
3/4/20 still no response from Damian Bancroft the thief. Don鈥檛 get suckered by this fake company. Don鈥檛 trust this sight.the negative reviews are catching up. I have been in contact with All the companies listed on his web site.
3/5/20 Still no response and no cigars and no refund. This Duty Free Cuban Cigars is a scam.
Regards,
Damian Bancroft

3/7/20. Still no response. No cigars. No refund. Go else where to purchase. Fraudulent website.
Regards,
Damian Bancroft

Still not a reply and no cigars. Don鈥檛 buy from Duty Free Cuban Cigars. Damian is a thief. When he posts to block you complain to Trustpilot. Don鈥檛 get ripped off.

3/13/20 and still no response from Damian Bancroft. Don鈥檛 purchase from the thief and internet fraud. Go to real sites. Look at the negative reviews. The positive reviews is Damian.

3/18/20. Still not a word from Damian. The site is a scam. He is worthless. He needs dad review on all sites. Report him to Trustpilot so he can鈥檛 block his bad reviews he always has lies to block his negative reviews. The only positive reviews is his own made up buyers don鈥檛 get ripped of by m getting your money taken or him sending fake cigars. He is scum.

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