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The account was going well. I was appointed a representative to communicate with and oversee the account. Everything worked, although they are very slow. Until the representative which goes by the name of Sophie Evans, changes the incoming wiring instructions. Then the payments don't come in for months, then they say that they came in even though they never did. Realization we've been scammed with the old 'wire instructions change' scam. She makes excuses and pretends there's no problem. Multiple wires went out, three in total, never received them. Proof they were sent to the instructions they gave us. Several thousands of dollars lost. When try to call the main bank number no one answers. They don't answer emails and don't answer on skype.