DWD Working Dog Foods

Read 48 Reviews of DWD Working Dog Foods to check if it is legit.

Website & Phone: Unit H 11-13 Coleshill Road Sutton Coldfield B75 7AA
01213558954
 http://dwdfoods.co.uk

Wilson
2 years ago

Not received and order from the 5th March (21st now)
No reply to e-mails, telephone and blocked on face book.
Really was a good company and used for 4 years, sadly not anymore.
Please avoid.

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Sarah
2 years ago

Our subscription ordered was charged on 26th Feb. We've still not received our order (12th March). We've tried emailing numerous times, left Facebook messages (had one reply saying 'hopefully you'll get a reply to your email soon', that was 5 days ago. We ran out of dog food in the end and had to buy some food from Pets At Home. We've been using DWDFoods (previously known as Devoted) for 5 years. For 4 of those 5 years service/delivery has been excellent. In recent times deliveries have become problematic, often there are delays (used to be within 2/3 days of being charged, now it's often longer) and communication when chasing up is slow to non-existent. Downturn in service seems to have coincided with their website update where they moved to a Shopify based online shop.

UPDATED 12/3/2018: Reluctantly due to complete lack of communication from DWDFoods I have cancelled future subscriptions until further notice and have requested a chargeback from my bank for the undelivered order.

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Austin
2 years ago

Ordered on 23rd Feb and still no food delivered by 7th March. Phone rings out without anyone picking up and despite 2 emails and 1 Facebook message there's been no update given even after someone said they would get back to me straight away. We were down to half a bag of food which will last us 2 days and are going to have to buy other feed which will likely upset our dogs stomachs. Not a happy customer! We have been using this supplier for over 2 years and only had one previous issue which was resolved quickly. This one is just ridiculous and disgraceful.

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Erika
2 years ago

I have been using this company for about 2 years now – when it goes well, it's great, and my dogs love the food. However, sometimes when an order is placed, it doesn't turn up, like at the moment, and any attempt to contact them goes unanswered (phone, emails etc). Having had this happen three times now, I will be looking elsewhere for my food from now on.

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Wendell
3 years ago

I use scheduled order system to ensure I do not run out and it works well

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Latrice
3 years ago

This food was ordered and I received an email. Since Friday I have had no communication and have sent three emails asking where it is and followed up with several phone calls that have not been answered. If there is a problem I would like to know so I can make alternative arrangements as I have three working dogs

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Norma
3 years ago

Still waiting for my delivery paid for on 2nd January
No reply to my email or messages either
Very disappointed

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Jarod
3 years ago

Informative and simple to use website, healthy products with a good range of main ingredients, practical and attractive packaging and being able to place a repeating order is fantastic. Delivery was very prompt. Our dogs seem to love the new food which is the most important thing

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Michelle
3 years ago

Your feed is excellent but your speed of delivery is terrible
I have been waiting 5 days now for nothing
No news no food

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Janell
3 years ago

I give 10 out of 10 for the dog food but 0 out of 10 for the customer service. Delivery took 9 working days (I was told five). I sent three emails asking for a delivery date and not one of them was answered. I tried to 'phone continuously for two days but the 'phone was never answered. I hope somebody in charge at DWD looks at the reviews and hopefully rectifies the abysmal customer service. If the dogs didn't do so well on the dog food I wouldn't deal with this company. If I ran my business like this I'd be ashamed!

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Noah
3 years ago

On behalf of my working Fox Red Labrador I can confirm that she absolutely enjoys and is thriving on the grain free Salmon variety from DWD foods. I am impressed with the excellent delivery service usually within 5 working days after placing my order.

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Kristopher
3 years ago

Great dog food at a good price quality food .

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Ellen
3 years ago

Much better experience this time, you've improved your delivery times. Very quick and efficient.

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Leon
3 years ago

Good service; I was reminded about repeat order in plenty of time. Easy to defer (on holiday). Subsequently arrived when expected.

Happy to recommend

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Stanley
3 years ago

Great company to deal with and my doggies love the grain free food – at an affordable price too! Thanks DWD 🙂

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Sylvia
3 years ago

Lovely food good for dogs with funny tummies

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Nicolas
3 years ago

Last year, you ordered and there was an acknowledgement, an advice to tell you that delivery would be made in a couple of days, texts from the carrier asking if it was convenient to deliver and advance warning of when the van was on it's way. Now there's nothing like this and it's a shame. Ordered on Tuesday and Sunday we still await advice of delivery…come on DWD

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Lydia
3 years ago

I changed to this food because it looked good. I'm sure it probably is good but DELIVERY IS APPALLING! I should have received my food last week, but a week on still nothing. I have been trying to phone them but no-one answers.
Dreadful.

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Ladonna
3 years ago

My dogs love the food and overall great value for money. Been having it a few years now very happy with their condition and health.

My only issue is the waiting time from ordering to delivery.
Over a week sometimes..
Which I find unacceptable
As my dogs are fed on different amounts of food aday on their activity.
So I now have to order food 1 week to 10 days before I need it to make sure I have it

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Michelle
3 years ago

Excellent product – I usually have the grain free salmon and trout. However, delivery times are appalling and it is frequently impossible to contact DWD by telephone. I have to allow more than two weeks for delivery which is ridiculous.

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Barbara
3 years ago

Food excellent. Now also speed of delivery.

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Raul
3 years ago

Best dog food I've fed my dogs for years.
Great communication from the company too.
Cant recommend highly enough.

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Daisy
3 years ago

The food is good. The Company used to be good. Now they have taken my money on 28th June and my dog food still hasn't arrived. This has also happened the last two times I have ordered. I keeping wondering if they are still trading as I have received no reply to any emails. It's not worth the stress and I can't keep changing my dogs food when they don't bother to send it so sadly I am now looking for a new pet food supplier for my two Labradors.

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Derick
3 years ago

Update – have now received refund. No other contact from company so won't be using them again.

Ordered and paid for two bags of dog food on 26 June. No contact from company and no food. I have rung every day and all day this week but no reply and no answerphone – does anyone know if company is still trading?

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Irene
3 years ago

Food is great. Customer service is the exactt opposite !
Struggle to get through on the phone, tried all day today and nobody picks up the phone. Not the first time this has happened. Delivery is now intermittent to say the least, had numerous issues in the past !
Sorry patience has run out, shame, because our dogs enjoy the food

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