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1 year ago

I am a single mother of 2 children, the DWP made a mistake and said I owed them money, after 1 hour and 45 minutes of the phone I managed to get through to someone to help. They know it's a mistake but for the last 3 months they keep taking 拢270 from my wages. Every month I need to call them to tell them they've taken it out AGAIN and have to wait over a week for them to give it me back. I get 1 mistake, possibly 2, but 3 months in a row is an absolute joke. Without that money I cannot live comfortably and have even had to visit a food bank as 1 week, before they gave me the refund I had nothing for the kids.
It's disgraceful, upsetting and stressful.
This needs fixing soon as I cannot take anymore. I am at my wits end and cannot sleep worrying about the possibility of having literally nothing for christmas for my children.

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