DWS Bodyworks

Read 7 Reviews of DWS Bodyworks to check if it is legit.

Website & Phone:
 http://dws-bodyworks.co.uk

Kimberley
1 year ago

So Our brand new van got hit I rang my insurance and was passed on to DWS I have already had issues with their littlehampton branch. So they rang and first questioned even though being told the van was not drivable by police and insurance that my van could be driven. I sent pictures and insisted that they checked, in the end they said it had to be lifted they had to do it within 24 hours which they nearly failed.
Then the van was lifted (not their co ) by a lovely man. It went in day 4 or 5 they told me van would be ready just over a week.
So Monday 15th my van was ready but can鈥檛 be delivered till Wednesday due to lack of staff and would be with me between 9 and 1 in the Wednesday.
So 18th/9/19 1:24 they rang to say they was on their way and been held up in traffic.
The van turned up and I had Cost to cover them being late picking up my disabled son and so on. The man who drove my van was a gent. How ever the other man from nationwide wasn鈥檛 !!!!
TRIGGER WARNING FOR ABUSE. !!!
So when my van turned up I questioned a mark on it and they said it was my van had the top coat missing from when it was new which was rubbish, then the not so nice gent started getting verbally aggressive so much so my neighbour came out. I wouldn鈥檛 sign paper work I was not happy with a spillage which had stripped the lacquer from the boot and pitted paint job. Also the not so nice man told me they had left office at 1 so they was late due to work load and showed me his paper work so the insurance is questioning excessive speed also. So when I wouldn鈥檛 sign I ended up being told to F****off with witnesses and the one fingered salute.
You can tell what happened next they said I made it all up over the state of my van.

It had gone through quality control having not been valeted or hovered and body work not checked obviously.

I am a loan female with my elderly sprightly aunt who was in total shock.

My disabled son couldn鈥檛 be picked up and hasn鈥檛 been able to use his chair down to cars not to suit having a wheelchair in.
I have just come off customer service and said I had made the whole thing up and will not be touching my car and she whole heartily believes he didn鈥檛 act in this manner.
Flabbergasted to say the least

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Marco
1 year ago

Terrible garage. My car was returned after a month with a chipped and scratched bumper, plus a damaged wing mirror which they simply duck-taped to hold it in place. The assessor was a rude impudent man named Dean, he couldn't grasp the fact that the work was incomplete and completely refused to accept my car had sustained more damage because of their carelessness. Also, they never seem to answer the phone?
PS. Not Happy!

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Dylan
1 year ago

My car was picked up by dws bodyworks in Mitcham through insurance.

We have so far been given 3 separate dates for completion. Was given a Kia picanto as a courtesy car for a land rover discovery. Couldn't use the car as it was not fit for purpose so had to return it. Have been left with no car and now a further extension to completion date.

I wasn't able to check reviews before but I wish I had, bumpers not being fixed, cars being used, shoddy work, cars being in for months and/or having to go back multiple times to be corrected.
Avoid at all costs.

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Shelley
2 years ago

What a load of nonsense. How is this company still operational. Don鈥檛 use – there are so many other companies close by. And if you do, get a quote in writing

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Brendon
2 years ago

Staff lie lazy don't answer phone. Never keep you inform with what going on.

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Ted
2 years ago

Insurance insisted car goes here they removed all 4 if my alloys supposedly to move another vehicle because that is ok with them. No authority or consent requested. I went to pick my car up with prior warning to find worn tyres and cheap imitation HUB caps on my vehicle ready for me to take home. I noticed immediately and kicked off raised full complaint and will go FOS and trading standards as that is theft. The car was dropped to me day later after me chasing the manager and it's delivered with a puncture and to top it off they have stolen my 4 locking wheel nuts. All photographic evidence has been taken so now to progress my complaint.

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Landon
3 years ago

I recently wrote a review for the same company well I'm still not getting anywhere my car came back with scratches on roof and doors. Paint work doesn't match back wheel is not aligned. After 9 weeks of them having the car to repair they agreed to take it to another if there garages in weybrigde to make sure it was completed properly. Everything has been arranged and had to wait for a call to finalise it all. Last week they call me to say they are coming to take car which I knew nothing about and NO COURTESY CAR had been arranged. When I told them the extent of what needs doing again they want the car for weeks this company are useless with corresponding with people do not stick to what hey have agreed
NEVER LET YOUR CAR GO TO THESE PEOPLE THEY DONT HAVE A CLUE AND ALSO THEY ARE NOT REGULATED BY THE MOTOR OMBUDSMAN SO YOU DONT STAND A CHANCE WITH THEM.
POOR POOR POOR. VERY ANGRY AND ANNOYED WITH THIS COMPANY AM LOOKING INTO FURTHER LEGALACTION WITH THEM. THEY CAN NOT BE TRUSTED

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