DXL

Read 104 Reviews of DXL to check if it is legit.

Website & Phone: '+sai[0]+' '+sai[sai.length-2].split(' ')[0]+' '+sai[sai. United States
1.855.746.7395
 http://destinationxl.com

Sharon
7 months ago

ordered more than 4 weeks and the orders still in process… the customers service is suck and create more problem than solve it! I've been told that I need to send out ID, credit card, phone number..etc info to them in order to process my orders!! Never have that same problem on other online shop. It's sound likle a fraudulent activity than online shopping! If you want something from them for X'mas, you should order it now and with a little bit of luck you should get it by Xmas! Good luck mate!

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Stephanie
11 months ago

Ordered online and never received about 1/3 of the items on two different orders. All items said they are in stock ready too ship. Very bad customer service will never order from DXL on-line again!!!!

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Theodore
11 months ago

Never received about 1/3 of the items I ordered. All items said in stock ready to ship. Bad customer service will never order from DXL again!!!!

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Sonia
1 year ago

WORST NON-CUSTORMER SERVICE EVER….
I've shopped at DXL from the day it was "casual male" then "casual Male xl" and now "DXL"
I shop there so much I was invited to the Grand opening g of the Las Vegas store.
I walked onto the store today and two emp,yees were havi g a conversation NEITHER of them welcomed me into the store. The guy walked into the back of the store while the female went on the fold shirts. I walked around the entire store I even made eye contact with her and still she never once said a word to me. While I stood near the Reebok collection a couple walked in a d at that point she gave them a warm welcome and even offered to help them. I was immediately disappointed I made the comment " I guess I wasn't worth a welcome e into the store" I ask her her name ( cymone)
And the store number and walked out.
I refuse to spend my hard earned money where I'm not treated fairly or respected..
DXL YOU SHOULD DO BETTER

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Shawna
2 years ago

I will start this review my saying I am (WAS) a huge fan of DXL and shopped MANY times online and at the local store. After this experience I will never shop there again! On Sept 24th I placed an online order in my local store so I could take advantage of a promo. I was charged $ 60 more than what my $320 purchase should have been. The employee immediately called and corrected the issue and said i would receive a refund. I have NEVER received this refund!! I was so upset that i cancelled the entire order and almost 3 weeks later i still have NO refund!!

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Omar
3 years ago

The salesman was great! He was very helpful, gave me insight on the quality and fit of several suits and had a great personality.

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Chantel
3 years ago

Staff online and in store have always been great! Selection, quality and price are always good.

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Victor
3 years ago

Good help. Found what I wanted. BUT, you put me back on your email list. I have called many times in the past to be taken off the list but you keep putting me back on. I do not want to be on your list. It creates too much spam.

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Jess
3 years ago

Service was excellent. From the time employee grreeted me to check out i was given the VIP treatment.

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Patricia
3 years ago

The quality of the clothes are great, however the price sometimes exceeds what I feel is reasonable.

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Daniella
3 years ago

Ordered two items that were listed in stock but when I looked for the delay they were back ordered. Still don't have the items. Probably won't do an online purchase with this company again since no notice was given or an apology.

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Francis
3 years ago

DXL has always offered me a good variety of choices and excellent customer service. Most recently your staff told me they had something in the local store that I was about to go order online. Saved me a lot of time, and very positive and friendly to deal with.

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Bradley
3 years ago

Great people work there

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Floyd
3 years ago

staf was helpful

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Chelsea
3 years ago

What happened to my points? They disapeaepred and they dropped my gold status. I will be going else where!

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Martha
3 years ago

Love this place!

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Israel
3 years ago

good quality and service. Tailoring was excellent.

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Malcolm
3 years ago

Almost made a mistake, salesman caught it , all is well.

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Jimmy
3 years ago

Very good customer service

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Shayla
3 years ago

Always the best of service and great selections.

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Isaac
4 years ago

Buying the pants was great but I ended up buying the same brand built I saw there at Ross nearby,

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Mindy
4 years ago

The sales rep couldn't figure out how to place order had to call and help which took forever. Then he typed in wrong email address so I wasn't notified you had no inventory. I placed two orders neither of which was credited to my account. Only when the order never arrived I called up your customer service to figure out what happened and I then had to figure out something else to order . But then I had to wait for a call cause they couldn't place order on line. Nevertheless it finals came weeks late. Really bad experience

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Cynthia
4 years ago

They are always friendly.

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Katelyn
4 years ago

I already did a survey after my visit. I have not been back yet, but intend to later in the year .

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Maya
4 years ago

Always nice to visit this store. Anthony as always was very nice and helpful. I feel as if he is my personal fashion expert. Everyone else is great too.

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