Dxracer

Read 14 Reviews of Dxracer to check if it is legit.

Website & Phone:
 http://dxracer.net

Giovanni
8 months ago

Worst customer/warranty service in the world, avoid to buy any product from this company.

Waiting since may 5th to get a answer from them for my warranty problem, which caused by the dxracer company. My seat started peeling 1 year after I bought it, and contacted dxracer.net(where i bought it), filled multiple contact pages in that time, and you can guess, they ignored me aswell.. Might because that company got bankruptcy in my warranty time.

Getting 0 help from dxracer europe, not even a reply about Hey, no replacement.. Sad service.

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Eduardo
8 months ago

I genuinely wish I would have seen and trusted these reviews prior to spending $300+ on a terrible quality chair. Don't get me wrong, I weigh 255 pounds so I'm not light, but the chair I purchased was rated for 275 pounds, and I fit well with in every other metric they advertised. Within the first month of ownership: The chair wobbles, the gas lift sinks within 15 minutes, the back creaks, and the padding is entirely flat.

After reaching out to their support one week after their return policy ended, they're sending me a new gas lift, but they refuse to replace the seat because "comfort is not their concern" and "they see nothing wrong with it". The support guy literally suggested I buy a third party seat cushion…FOR MY BRAND NEW CHAIR. I'll try and wrap this up before I start ranting here. But DO NOT BUY FROM THIS COMPANY. Their chairs last long enough for the positive two-week youtuber reviews, but they absolutely will not stand up to time like a $300+ chair absolutely should.

I only hope i can sell this thing for a decent amount to make back a portion of what I wasted on it. I should have spent a little more for a Maxnomic, or literally anything else. DXRacer's warranty and return policies literally tell you everything you need to know about how shady these guys are.

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Collin
1 year ago

After 3 years of use of the KING model, leatherette cracks …
Dear and poor quality…

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Harrison
1 year ago

poor quality fabric it will only last 3 months

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Maxwell
1 year ago

I bought a very expensive chair from this company. The backseat is loose no matter how much i tighten the screws. I asked their support for help, but they couldnt care less and they are now ignoring my emails. This company should not be allowed to do business.

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Jeanette
2 years ago

Despite the bad reviews on Trustpilot I received my chair and have been very happy with it. Putting it together was a bit difficult at first when doing it alone, other than that I have no complaints, the parts are very well built, the chair is extremely comfortable and has been great for my back issues.

I would definitely recommend these chairs if your in any sort of position where you are going to be sitting at a desk for hours at a time.

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Leslie
2 years ago

DO NOT BUY DXRACER CHAIRS, THEY DON'T FOLLOW THEIR TERMS AND CONDITIONS

THIS NOT ACCEPTABLE FOR A COMPANY TO DO

I WASTED SO MUCH MONEY ON THIS CRAPPY COMPANY…. STAY AWAY…

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Cortney
3 years ago

DX Racer chairs are not cheap. You expect quality product and quality customer service. My experience was very poor. I should have read these reviews – you try returning a faulty product – good luck!

My advice don't buy DX Racer – i eventually bought a Brazen chair- so much better quality and value for the money.

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Maggie
3 years ago

Should have come here before doing anything. At least 4 hours between every email just to get a simple return done. On top of that I'm paying $50 to ship it back and 20% restocking fee. But hey! If I order a different chair they'll waive the restocking fee! Nah, not going to let this company strong arm me into paying more. What's done is done.

Advice: Don't buy from this website. Your order might be fine when you get it, but if not, you'll wish you never heard the name DXRacer to begin with.

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Bradford
3 years ago

I ordered item OH/RV118/NBW/ZERO

The lack of craftsmanship for a chair of this price is unbelievable.
Corrosion underneath the paint in on of the legs (photo), sharp edges and spikes to cut your finger's skin and holes cut in the PU like done with a children's scissor.
On top of that the chair goes very hard up or down and it does not swivel back at all, because of a faulty mechanism.

I called the customer service to return it, but they want to charge me a 20% restocking fee – for a faulty chair!? Unacceptable!
I told them that this chair looks like a cheap Made-In-China production. The guy on the phone said:"All our chairs are made in China".
well, DXRacer, that's your excuse ? Still no justification for a lousy customer service.

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Alec
4 years ago

i bought a dxracer iron series i got the wrong seat for the chair it is a defect i have emailed them multiple times and they have literally ignored my emails

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Duane
4 years ago

I bought a DX racer chair.

It did not have the requisite Fire Retardency labels on which is a breach of UK law.

I contacted the company – they do not have the necessary certificates to sell furniture in the UK!!!

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Herman
4 years ago

i bought this chair OH/KF06/NB from DXRacer Europe, it's so good.
easy to navigate the site, payment via paypal option. it took a while (6 days) for the chair to arrive because they didn't have it in storage.
overall no complaints

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Daniella
4 years ago

Recently received a Drifting series OH/DF91/N ordering to Amsterdam from dxracer-europe.com and had a fantastic experience. Ordering through the site was very simple and took paypal. The order shipped and arrived within a couple business days and was packed very well.

The chair is in pristine shape and is actually way better than I had expected! Definitely worth the pricetag, not sure you can really compare other office chairs if you're looking for a real-deal gaming chair.

Would recommend to anyone serious about comfort.

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