Dyfed Menswear

Read 1 Review of Dyfed Menswear to check if it is legit.

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4 months ago

Dyfed Menswear claim on their website to 'offer the highest standard of customer service', this has not been our experience. In January 2020 we ordered six suits in their Ystrad Mynach store for our wedding on the 25th April 2020. The deposit on booking was 拢60 with the balance payable 4 weeks prior the date, when the order would be submitted and could no longer be changed. Given we were only a little over three months from our wedding, we paid in full, 拢704.95, naively believing that nothing was going to stop our wedding going ahead. After paying we were given a copy of the hire agreement to take away which does state that a breach of the contract by cancellation will result in the forfeit of any monies paid. We gave this little thought. Then came corona virus. Our wedding on the 25th April was cancelled and a further two dates in July and September 2020 were also unable to go ahead. After three 2020 dates and with our venue unable to accommodate us in 2021 we decided to cancelled our wedding completely. Dyfed Menswear were obliging in moving the dates each time and at no point did we exceed 4 weeks before when the suits would have been made up. However, since cancelling it has been a completely different story. I have visited the store, spoken on the phone, e-mailed twice and sent letters recorded delivery appealing for some understanding and asking if they could consider returning some of the monies paid given they never actually had to make up the suits. I am being completely ignored, nobody has even responding to tell me they will not refund. Simply no response at all which just adds to the distress. With no end to the pandemic in sight I would like to warn other couples planning their big day not to pay in full, certainly not to this company, until you are absolutely sure your wedding will go ahead.

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