DylanQueen.co.uk

Read 425 Reviews of DylanQueen.co.uk to check if it is legit.

Website & Phone:
 http://dylanqueen.co.uk

Marilyn
3 years ago

I ordered a dress on DylanQueen.co.uk about a week and a half ago and I read reviews AFTER I bought the dress and now I am very worried about it it being delivered. I spent 166 on the dress which is a lot of money and it is for my debs. I would love if someone who ordered a dress off of the website could help me out here, has anyone had a good experience with the website? If we're they all bad?

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Alvaro
3 years ago

I wouldn't buy any thing else of this company bought a dress and it was nothing like the picture had Diamante's missing and red pen all over the back of dress and having Hassel getting my money back this dress was for my daughters prom night

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Gilberto
3 years ago

I recently found one of these dresses at a local thrift in the states. It was so beautiful I couldn't put it down and bought it. Naturally I looked for these dresses online to find the reviews here albeit the dress was not custom ordered as other reviews but the dress itself shines brilliantly my daughter looked amazing in it. As far as the quality of the dress the chiffon and mesh were beautifully done. There was much beadwork detailing on the front of the dress which was not the best workmanship I.e thread clearly visible due to contrasting color of dress. All in all I'm happy with my purchase. I paid for a one of a kind dress for my daughter's prom from another store beads were coming off too and poorly stitched even with 20 off set me back 300 dollars so it can happen anywhere. I guess the difference is online vs what you get

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Jack
4 years ago

I have just received my wedding dress, and was really worried because of the reviews I read AFTER I'd ordered. I can honestly saw it is the most beautiful thing I have ever seen. It's exactly as it is in the picture (if not better), and it fits just perfect. I really can't wait until August for my wedding to wear this gorgeous dress. Thank you Dylanqueen. I would recommend you anytime.

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Vernon
4 years ago

I wish i had read the reviews before ordering! The dress i ordered had a gold beaded top and a white bottom. What i recieved was an all white dress where the neck was so tight my daughter felt like she was choking when trying it on!! I have had exactly the same response as everyone else has had when asking for refund!! They just dont give you one!! Beware they trade under different names and websites the latest one being ladystyle.co.uk! They should all be shut down. Buy from uk , you may pay more but at least will end up with something decent!! Please please read all the reviews as these people are shocking and really couldnt care less.

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Maya
4 years ago

I would sincerely advise people stay away from these companies, they take your money and send something back completely different to what you order. Poor workmanship, ugly colours, hit with more fees from courier company upon delivery. You complain to the company and someone called Sharon replies with take your goods to be altered in the UK, nothing but con artists these trade under many nmaes which I will expose all over the net.

WARNING WARNING WARNING WARNING WARNING STEER CLEAR RIP OFFS

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Carrie
4 years ago

Please heed this and other warnings regarding this Scam of a Company and it's fraudulent practices. Recently ordered a dress for my Wife – gave them the complete measurements and some – This 'thing' arrived and to say it's cheap, cheap and nasty tat is an understatement. I also asked for a size 14 – this thing wasn't even a size 12. Tried my best to get refund then they just blanked me. Totally thieving [email protected] I really do hope they get what's coming.

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Miguel
4 years ago

These People are thiefs. I buy a dress here and return it back becose it was to small. They promise to return the money back th猫 next mounth but never did. They wait till sixtmounth and They say it is to long to pay back the money. You can keep it. $#*!ing FRAUDS People

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Alecia
4 years ago

Where to begin. I ordered 4 bridesmaids dresses from this site a month or so ago. When they arrived they looked nothing like the dresses displayed on the website and were made far too big. I got in touch with customer services and it became obvious they are made in china. Poor speaking english and email replies in the early hours of the morning requesting the most rediculous of tasks to prove the dresses were wrong. 1 of which were to have photos of the children in the dresses that didnt fit…i didnt find it appropriate to send pictures of other peoples children in an obvious state of undress! I told them this and got called a liar. Although i had sent pictures, and had the measurements taken by a dressmaker! I always had a different customer service agent and they always asked the same questions and always insisted i was wrong. We hired a professional dress maker to correct the dresses and payed 拢80 each dress!! Which out costed the origional price of 拢266. We were very bluntly told we can have 5% off the dresses which came to 拢13. What an insult!!! These people or person pretending to be many different people?…are frauds i urge you not to buy from this site!!! Our wedding is weeks away and quite frankly has been ruined. I have reported this sham site to trading standards and they are in agreeance to my complaints towards them. They will be investigated by them and my credit card company for fraud. Our dresses will now cost 拢588. Could have got them on amazon for 拢30 each! I urge you for your own sakes stay well away from this site and these horrid induviduals, i assure you its a sham. SHAME ON YOU!!!!

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Kandice
4 years ago

Ordered prom dress for daughter … What a joke wrong colour and size didn't look anything like advertised.. When contacted them they said nothing they could do . Don't be fooled rip off you will not get your money back .

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Renee
4 years ago

I ordered the item a month ago and when the dress finally arrived after having to pay for additional postage plus the 拢160 cost of the dress, i was very dissapointed and underwhelmed. Shoddy workmanship' is an understatement. Poor tailoring resulted in a wonky/unraveling hem and the making of it meant there was a cardboard Basque inside of the top of the strapless dress. When emailing them various responses were: take it a tailor, a 5% refund and that they could do nothing. I find this service absolutely outrageous and i am DISGUSTED. AVOID BY ALL MEANS… BEWARE!! Dylan Queen are also operating under fifferent names selling the same dresses.
Not even worth 1 rating!!

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Juan
4 years ago

I ordered a made to measure dress for my daughter for her prom, the dress arrived in good time and was the correct colour and style, but that's where the positives end! How a made to measure dress can be 4" too big around the chest and 5" too long I will never know, aswell as numerous gems hanging off and poor stitching in the lining. Well what can be done about it?? Dylan Queen will do nothing even after me sending photos they say the dress is fine, offer no exchange or refund

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Tosha
4 years ago

DO NOT BUY from this disgraceful, scamming company. I ordered a dress and jacket and it was not made to my requirements, shoddy workmanship, not fit for anything. It cost me 拢114.00 and today I received another invoice for TNT 拢30.92. Utterly disgusting. Several emails later from so many different people at this company, they did not believe me, I said I would send it back to them to look at the material flaws and snags, and one side being bigger than the other, etc. and they said they do not do refunds! SO DO NOT BELIEVE this site whatsoever. I am taking this further with my credit card company. They should not be in business taking peoples money and they don't tell the truth. LEAVE WELL ALONE!!

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Antonia
4 years ago

Agree with all previous comments. TERRIBLE QUALITY, TERRIBLE SERVICE AND NOT WORTH A DIME. spent a considerable expense and money buying a dress for my niece as a flower girl. The dress was shockingly made, designed and the colour was horrendous. NOTHING like the pictures at all!! STAY AWAY and don't bother wasting your money. Returns are impossible!!

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Becky
4 years ago

I ordered a made to measure evening gown in October with express service and expedited mail so that it would be ready for a photoshoot – it was not cheap but looked super in their photos. The dress arrived surprisingly quickly but I was immediately struck that the flesh-toned mesh was white and there were huge ugly seams where the promo picture showed none, but worse was to come because it was entirely the wrong size – I think they just had this in stock ( probably a return from another poor sap ) and was far too small. I went through huge hoops sending pictures with detailed measurements and every time a different 'customer agent' would reply asking for clarification in poor English or offering me few pounds so I could get it altered locally(!) What a farce – this is their tactic. Send you cheap rubbish then offer a tiny discount. I eventually went to my bank and after several more months got my money back. These people are a disgrace – don't even think about it!

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Melinda
4 years ago

I HAD A DRESS CUSTOM MADE – WORST EXPERIENCE EVER!! IT WAS 6 INCHES TO SMALL AND CUSTOMER SERVICES RESPONSE WAS TAKE IT TO A TAILOR WHO WILL ALTER IT. I'VE YET TO MEET A TAYLOR THAT CAN TAKE SOMETHING SMALL AND MAKE IT BIGGER. AFTER THAT PIECE OF ADVICE, THEY THEN IGNORED ALL FURTHER EMAILS. THIS SITE IS A SCAM. THE DRESS ALTHOUGH TOO SMALL, IS NOT GOOD QUALITY OR WORKMANSHIP,

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Felix
4 years ago

Purchased a prom dress for my daughter – arrived in appalling condition, rip down the front, sequins in the packaging, poorly made at seams. Offered me a heart wrenching excuse and 6% refund to keep the garment. Will not take the dress back. Still nothing 3 months later, have now raised a case with visa. Customer Services cannot understand basic English. Please do not use this terrible, un-caring bunch of money grabbing fraudsters.

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Cesar
4 years ago

It was my first time ordering from Dylan queen, The customer service/ support team wasn't very good at all, however I gave my own measurements in and got a quality dress for a reasonable price. I ordered this dress for prom and it came within the expected time. Overall-not bad. Would order again.

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Maria
4 years ago

Ordered a dress with jacket for a wedding came quickly ! But the dress was poorly made had a hole in it .. size was all wrong .. does not fit .. after 15 emails back and forward they ignored me .. so cant get a refund .. stuck with a awful dress that cost a fortune .. do not order off this company .. they could'nt careless .. just want your money !!!!! Dont even want to give it a rating but cant submit unless i do !!!!

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Isaac
4 years ago

Just had an online chat with Maggie. At Dylan queen who admits that they get lots of complaints and that the website is a scam

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Ryne
4 years ago

Completely fraudulent. Ordered one dress which was fine, nicely made, ordered 4 more for bridesmaid dresses – Totally the wrong colour, very badly made. totally different to the first one. all measurements incorrect, and 拢450 down… their reply? 'There's nothing wrong with them we checked before sending' followed by – 'there must be a reason you buy from abroad, it's cheaper, you get what you pay for so you just have to keep them'

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Britney
4 years ago

Is it possible to ask any authority to close this site? They are misleading, quality is disgusting! It seems for me that they send few 'normal' dresses to get positive reviews but 90% are really disgusting. Sizes are wrong. Customer service doesn't response! Return policy is awful. There are so many Chinese businesses which are qualitative and professional, but these are thieves! And prices are not 'Chinese'. I've paid 拢100 for my daughter prom dress, but received skirt and some disgusting lace different to picture of the dress. Does anybody know how it is possible to request to close the web-site at least with co.uk!

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Christian
4 years ago

I ordered a dress off favdress.com. The tag stitched on the inside stated made by DylanQueen. I ordered a white satin dress but the dress I received is 100% polyester. No satin on any part of the dress and to make matters worse it's the most cheapest polyester you can imagine. In addition, the dress is poorly made as the outer lace keeps snagging itself as it touches other pieces of lace. If you wear the dress and hug or touch anyone, the lace will snag their garment. There are also several threads hanging on the dress. There is even a piece of green thread attached to the bottom of the dress. The sleeves are very short even though I also provided the measurements of my full arm. Please see pictures of the dress they sent compared to the picture of the dress I ordered. It's deceptive advertising and merchandising.

I requested a product return form and they refused to send me one to request a refund. The only way I could communicate is via email and chat as no one answers the phone number they provided.

-They advised no product return form will be provided. The advised me to cut off threads and green yarn. They advised that I had to know the dress ordered would not look like the one pictured since I was in the USA and ordering from China. They provided phone #19175632528 but no one ever answers. The chat line advised they were sorry but also would not send me a product return form.

Dress came in a DHL shipping bag. No inspection notices with the dress. The proforma invoice on the outside of the bag had a certification statement but it was not signed by anyone in the company.

The ship from address was: Suzhou min Huan. Mdt InfoTech Ltd. 11_8 cheku no.688. yangchenghu west road. in Suzhou 215000 china peoples republic.

The billing address I found on their website was in Europe.

If you ignore the negative reviews and purchase just know that you were warned!

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Joni
4 years ago

DO NOT ORDER A THING FROM THESE PEOPLE/ AKA ROBBING GITS!!!! UNLESS YOU WANT TO THROW MONEY DOWN THE DRAIN.

I ordered several dresses for an event I was attending from various websites. I ordered one from here also, not with specific measurements, just a size 10. My dress from elsewhere arrived first, I tried it on, it sadly didn't fit. I checked the measurements and they were the same size as the dress I have ordered from Dylan Queen the robbers. I tried to cancel my order (before they had posted it) for them to tell me that they will take 70% of my money!!!!!!! What a joke!!!! Disgraceful. I told them that there will be hundreds of standard size 10 ladies who will want that dress in that design and they will be able to post it out even faster as it's already made. I have agreed to take an 80% refund plus postage for the trouble but all in all these people are money grabbing letches. DO NOT MAKE MY MISTAKE!!

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Tanner
4 years ago

I ordered my dress sent them a picture of off the shoulder strap for the gown. Shipping and making time was fast!! I assumed they would acknowledge their error being that they are quick to respond to emails. I've explained and showed them pictures, upon arrival it was completely wrong they sent me long sleeves!!! I contacted them immediately that day- within the 7 days – they wanted me to send picture attachments which I already did and told me "the dress looks fine" we cannot do a return. Which clearly the dress "is fine" but it is NOT what I ordered. I've read the return policy and I know I'm entitled to a legitimate return because of an error on their part. They dress doesn't fit perfectly but that is fine I can get that altered I don't expect it to fit like a glove. I understand it's difficult for them to accept refunds because these or custom dresses. But the dress I ordered was made incorrect on a specific area and they will not acknowledge it!!! I won't say not to go through them I'm sure they've done a great job with you others but I wouldn't want anyone to go through my experience $180 including shipping isn't worth it!! Because the alterations now will cost close to it.
This company does not follow their return policy and if they allow a return it'll barely be nothing!

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