DylanQueen.com

Read 150 Reviews of DylanQueen.com to check if it is legit.

Website & Phone:
 http://dylanqueen.com

Tania
1 year ago

I used this company a couple of years ago for my Daughter's prom dress, I am surprised they are still trading!

I paid extra for the made to measure service, the dress arrived looking completely different to the picture. It was obviously not made to measure, the material was awful and the dress had holes and pulls in it.

I immediately emailed, sent pics and asked for a return form, I was asked to keep the dress and pay myself for it to be fixed! It didn't matter how many times I requested a return form I was always ignored.

I was lucky eventually I got my money back via my bank and another prom dress that was off the peg and cheaper than this one

Please, please, please avoid using this company at all cost, they should be banned from advertising and trading with the UK.

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Sherri
1 year ago

The dress I ordered was 'light sky blue as on picture', but on the 9th March I received a green dress. On the 10th March I used the company's return request online form, and emailed separately stating I would need to return the dress. I have had several email conversations since, I have provided photos but all Dylan Queen have said is that they are 'looking into this problem'. It is now the 2nd May.
Update 5th May Dylan Queen confirmed they won't allow me to return my dress or refund me.

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Hayley
2 years ago

Extremely disgusted
Post never came in time
The dress was squashed into a thin bag (caused creases)
Nothing like the dress I paid so much money for
Measurements where completely off
Cheap Material
Disgusting customer service
Never had a solution to my problem

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Sheri
2 years ago

Extremely poor workmanship. Not sure that the dress can even be altered. My measurements are correct but cannot put my arms above my waist. Post sale customer service awful.

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Jodie
2 years ago

ABSOLUTELY CRAP COMPANY – DO NOT, REPEAT, DO NOT EVEN LOOK AT THEIR SITE. THEY WILL TAKE YOUR MONEY AND GIVE YOU VERY INFERIOR PRODUCTS. WHEN YOU COMPLAIN THEY DO NOT CARE – THEY ALREADY HAVE YOUR MONEY. THEY EVEN SAY YOU DIDNT BUY FROM THEM !! STAY AWAY

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Marshall
3 years ago

PLEASE DO NOT BUY FROM THE SIZE. THEY ALWAYS SEND THE WRONG SIZE AND THEN BLAME YOU. THEY WILL NOT TAKE THE ITEM BACK AND WILL NOT RETURN YOUR MONEY.THEY HAVE NO IDEA WHAT THEY ARE DOING. DISGUSTED.

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Dana
4 years ago

So many things wrong with this website, to list a few:
* Constantly ignored by customer service
* Had to pay an extra (hidden) fee of 拢36 for customs duty though it doesn't state anywhere on their website that this might be the case (and I had already paid shipping separately)
* Yelled at by customer service for wanting a refund
* Denied a refund even though the dress was NOTHING like it was shown on the website
AWFUL AWFUL experience! Any positive reviews they have are planted… DO NOT BUY FROM HERE!

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Sean
4 years ago

So many things wrong with this website, to list a few:
* Constantly ignored by customer service
* Had to pay an extra (hidden) fee of 拢40 for customs duty though it doesn't state anywhere on their website that this might be the case
* Yelled at by customer service for wanting a refund
* Denied a refund even though the dress was NOTHING like it was shown on the website
AWFUL AWFUL experience! Any positive reviews they have are planted… DO NOT BUY FROM HERE!

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Luis
4 years ago

This company leads you to believe they are out of the UK but they are from Asia! The dress material looks nothing like the website shows (it looks like sequins you would use on a little kids pageant dress) and they sewed it so terribly that the tailor is not able to correct it! I paid $149 and no matter how many times I sent pictures and tried to get them to understand they would only offer a 10% refund! DO NOT TRUST THEM!

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Spencer
4 years ago

Hi guys,
I recently purchased from Dylan queen, and it was horrible.. DONT ever think about buying from them.. However, if you already have and you have requested a refund, and they are refusing. Call up your bank (the card that you used to pay with) and issue a dispute! They will ask you for details, then review your request. Within 2ish weeks, you have your money back I hope this has helped!

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Brittany
5 years ago

Fell in love with a dress online (it's gorgeous in the pic) it is not gorgeous in real life. Tacky and badly fitting. The cost of the P&P is extortionate (拢30 and it's poorly packaged) and not only that, you then get pestered by the delivery company to pay more money in tax which was a little stressful. I imagine they make quite a bit on 'P&P'.

All emails were obnoxious, badly written and rude. I must say I'm really surprised that this has 9/10 when a second review site has nine x 1 star reviews and that's it – doesn't seem to ring true to me.

Don't expect a refund.

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Lyndsey
5 years ago

I ordered this dress for daughter's engagement and the color I choose was off white. this dress is very soft and elegant, exactly the look I was going for and very comfortable. I am impressed with the perfect length. The delivery was quick, so far i am happy with their customer service as they keep me updated and are quick in answering my annoying questions 🙂

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Laci
5 years ago

Satisfied with my purchase. Great quality and material.
Thumbs up.Great price and fast delivery ! A Company I would certainly deal with again,Good Experience
Highly recommended!

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Eileen
5 years ago

This was my first shopping experience with this company and I must say it was a good one. The dress came in a timely manner, and the materials used were quality, and the fit was perfect. I am overall very pleased with DylanQuenn and I highly recommend it to anyone looking for good products at competitive prices.

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Alejandra
5 years ago

I ordered a dress on Nov 17, 2015, and I received within five days!! It was my first experience with dylanqueen.com and satisfied me in term of the cloth, size, color, material and delivery, everything is perfect and more then I've expected. I will order more for my sister next week. Thank you Dylan Queen for your quality stuff!

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Roderick
5 years ago

never buy from this company they do not honour your request of a refund even when you send pictures and several emails stating that the material is scratchy on your skin and not made to measure for you stay clear

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Morgan
5 years ago

I Ordered a Dress after having seen it in an ad. that Dress Was Really cheap Prize And Best Quality.A lighter-weight version of our best-selling t-shirt. The Gildan Cotton Tee is a standard crew-neck t-shirt, made of great quality 100% pre-shrunk cotton. It's available in a wide variety of colors so you should be able to find exactly what you're looking for! Double needle stitching on neck, sleeve and bottom hem, seamless collar, taped neck and shoulders.100% heavyweight cotton
Great Customer Service and best Quality I would advertize that you BUY FROM THIS SHOP!!!!

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Randy
5 years ago

I ordered 6 dresses from this company and only received 4. I have send over 30 emails to them to advise that one of the orders has gone missing. I have explained on numerous occasions that on one of the dates that they were allegedly signed for I was away at my daughters wedding and had been away for several days and that I can prove this. Still no help from them. i am going to need to buy 6 new bridesmaid dresses as I can't have 6 bridesmaids in 2 different dresses. I WOULD ADVISE THAT YOU AVOID BUYING FROM THIS SHOP. POOR SERVICE

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Maria
5 years ago

I was looking for a dress to wear at my cousins wedding and fell in love with a yellow sleeveless dress. Since I never used this site before I was nervous that it would be the wrong fit or just look strange in person, but thankfully I was wrong! The dress is lovely and fits me perfectly! The color is exactly as shown on the website and the material feels very high-end!
I would definitely use Dylanqueen again when I need a fancy dress!

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Holli
5 years ago

I bought a coat from this site for me. that coat's quality is very good. It is perfectly fit for me. this site's delivery service is good. I am Satisfy from this site.

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Damien
5 years ago

First of all dress came on time after I ordered. This dress just fits me very well. I like its size. I'm a small usually but I can wear mediums I chose a medium and it fits just fine. They're so comfy and material is very good quality. Thank you so much. I highly recommend this company!

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Lindsey
5 years ago

I ordered a dress form my girlfriend and wasn't sure how it was going to look. But when it arrived I was surprised. The fit and material was good and the color was close to what was shown on the pictures. I have had problems with orders from other companies before, so this made me very happy.
Quality could have been a tiny bit better but I am overall satisfied with my purchase!

Thanks!

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Seth
5 years ago

I've only visited this store once, so this review may be limited.
i bought a gown from the store , it was delivered in less than 6 days.The customer service was friendly and helpful as they replied promptly to my messages.The dress fits perfectly and the quality of the material was more than i thought it'd be.
Overall: Great experience but I did see a lot of size smalls for many of the really cute stuff.

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Mason
5 years ago

I ordered my daughter's prom dress 2 weeks ago and got an email last Friday saying that the dress had already been shipped. I was not expecting it to be shipped until this week when I ordered it. It arrived yesterday and I was pleased with the general quality and material used, although the color was slightly different than in the picture. It fit my daughter perfectly, so I was reieved that the sizing shown on the website seems to be accurate. Overall I would say they did a good job, and the delivery was much faster than expected. I would use DylanQueen.com again for future formal dress purchases.

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Felipe
5 years ago

I placed an order on June 22 with this website and on June 24th they processed it. by July 8th I checked the status of my order and I noticed that it was "closed". I quickly contacted them since I knew that they had already charged my card and they claimed that their bank did not receive the funds. On my banking statement it says that the transaction took place in Neijing but the lady told me theyre situated in Hong Kong.
DO NOT BUY FROM HERE !!! TOTAL SCAM

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