E Contacts

Read 16 Reviews of E Contacts to check if it is legit.

Website & Phone:
 http://e-contacts.com

Braden
10 months ago

Fantastic experience with this company! They emailed me to clarify everything and were so nice. Order received quickly as placed for the best price I have found! Definitely recommend!

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Gerard
1 year ago

Ordered my contacts online, faxed and emailed my prescription. 3 weeks later told my order was on its way only to find out it was cancelled a few days later. Save time and go with a different company not worth the savings

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Neil
1 year ago

When I didn鈥檛 get a confirmation order in three days I sent an email and got a response in broken English. Another e contacts employee thought I wrote that and sent me a response calling me bonehead if you can鈥檛 get above third grade grammar you can鈥檛 order from us. They then asked me to inflict myself on someone else. But they took my money. I had to call my charge card to put in a dispute. Don鈥檛 order from here. Never experienced anything like this

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Rodolfo
1 year ago

I placed a order for contacts, ended up cancelling my order on their confusing website also called 1800 number and it鈥檚 a answering machine ( very weird for a contact lens company ) anyways i see my credit card still has a charge on it so I end up disputing the charge. They send me a email saying I received the package, I stated I did not, they follow up with harassing emails accusing me that I rip them off and they will come after me. Not sure what kind of lens company this is but definitely not a professional one. Way better websites available to purchase contact lens and your neighborhood Costco has the best prices. This company I assume should be out of business within a year.

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Joann
1 year ago

If I could give them 0 stars I would.. placed an order and 2 weeks later had not received it. Filed a complaint, they said they would ship the next day. Still no order and then they told me they are out of those lenses.. now I ran out of my prescription. Why couldn鈥檛 they say so when the order was placed
Worst service I have ever encountered. Total scam!

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Joyce
1 year ago

This place is the worst company to buy from. They shorted me 3 boxes of contacts. When I decided to let them know that I was going to dispute the charges because I only recieved one box they got really nasty. This company is not to be trusted. You can not reach them by phone at all. When you call the number you get transferred to a answering machine. No one ever calls you back. They email only. HORRIBLE COMPANY

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Virginia
1 year ago

I ordered Acuvue Oasys for a very inexpensive price, half what my doctor was charging me, including entirely free shipping. I was very suprised how fast they were shipped, within 2 days of placing the order. The order arrived fast and the contacts were completely perfect! I plan on ordering from them again and would recommend.

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Tricia
2 years ago

I placed an order because their list prices were incredible and the google shopping link listed shipping as "free" for them. When I was reviewing my order before submitting, there were still no shipping charges listed (on the product itself or the invoice). When I received my order confirmation, they charged me $59.16 to ship 4 boxes of contacts. There is no way to contact them directly, only a form to fill out that says they respond within 24 hours. 5 days later and still no response to my requests to cancel my order. You also cannot return them without getting an address from them, which I have requested and not received. Do NOT fall for their prices. They are shady to say the least.

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Oliver
3 years ago

GREAT PRICES, FAST SHIPPING! I've been ordering from them for a few years and never had a bad experience. They are VERY responsive to email, usually within an hour or two. Recommended!

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Damon
3 years ago

I order my contacts from this company all the time because of the great price and prompt delivery time.
Never had any issues

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Skyler
4 years ago

They sent me half my order and won't respond to any inquiries about why they only sent me 1/2 order. Now I have contacts for one eye only…

Update:
They finally replied a year later (below) saying they completed the order in 2 shipments, but I have never received the 2nd half of my order so my review remains the same. There are plenty of other sites with the same pricing who are much more on top of their shipments and customer communications

On 12/27/16, I emailed customer service saying the delivery for that order showed 鈥渄elivered鈥?but I did not receive the shipment. As a USPS item it should have been delivered to my mailbox and it never arrived. it is now 2021 and this is the first reply I鈥檝e received from you guys after multiple attempts at getting ahold of someone back in 2016.

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Maggie
4 years ago

First they couldn't understand that my billing address and mailing adresss are not the same. Then they twice reset my address information on their website (without my permission) to the wrong one. Then they couldn't handle contacting my optometrist. My order got cancelled twice and I had to resubmit everything both times. Finally the order arrives and they shorted me one box! STAY AWAY!

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Karissa
4 years ago

There is no way to get ahold of this company. I literally had to do a charge back on my debit of a faulty product order because no one would contact me from E-Contacts.com or Lensfast, LLC. Only when the charges were reversed from my bank did the company reach out to me. If you research Lensfast,LLC the company online you will learn it is run by some sort of backwards doctor. He is the sole proprietor, there is no one else. DO NOT BUY FROM THIS COMPANY IT IS A SCAM.

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Jesse
4 years ago

Great prices and they shipped in 5 days after order date. Would definitely recommend and order from again!

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Gerard
5 years ago

I would never recommend this site. When I'd requested my contacts, per the instructions on the site, I asked for them to verify what I had submitted with my doctor. They did not (even though the website said they would) and, when I received the WRONG contact lenses, there was no customer service number listed to call. The email I received pinned all the blame on ME for not having the correct information. The situation went nowhere, they made no effort to rectify it, didn't offer an apology in any way or accept fault for not doing their job properly and left me with the worst customer experience of my life.

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Robin
5 years ago

When I tried to purchase some boxes of Acuvue Oasys contacts through Amazon I was directed to to e-contacts.com and I was a little nervous since I had never heard of the site. They also have prices well below everyone else, so it seemed a little fishy to me. There are no mentions of them on Amazon, nor any other website with reviews.
I was just going to buy elsewhere, but after doing research, the prices on e-contacts were so much cheaper I really wanted to give them a try. I contacted their customer service with a question regarding whether they had my prescription in stock to see how their customer service was. I got a response within a few hours. I nervously put in a small order, and something happened with my page loading during the process so I had to refresh a few times. When i got my confirmation e-mail, a part of my shipping address seemed to have gotten cut off, but upon e-mailing them I received a prompt response and a confirmation that my address had in fact been saved correctly. Anyway, I am pleased to say that I received my order today August 18 (I put in the order on August 13) and everything looks great. Minus the glitches with pages loading, the website design and ordering process was fast and easy to use. To be honest, I was a little shocked at how good their customer service was and how fast I got my contacts when their prices were so much cheaper than everyone else. There's also no other information on the internet talking about them that I could find, so hopefully this review helps some people who are in the same boat as I was.

Summary: E-contacts.com is legit, and has the best prices I could find online for these particular contacts. Ordering process might be a little glitchy, but they ship fast and respond to e-mails within a few hours.

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