E On

Read 21 Reviews of E On to check if it is legit.

Website & Phone:
 http://e-on.co.uk

Martin
10 months ago

Really awful supplier to deal with definitely avoid.

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David
10 months ago

Cant give Minus stars so 1 it will have to be, and thoroughly undeserved.
Constant grief with these morons.
E-on are the absolute pits in every way a company can be, they fail in every department.
Changed to BULB, what a breath of fresh air.
DO NOT USE E-ON THEY SHOULD BE BANNED FROM TRADING.

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Rose
11 months ago

ang e.on 4 times already.
Everyone on the line promised me to waived final bill for electricity because I got prepayment meter and I topped up for around 拢100-拢150 a month !
Poor customer service, promises only…. I RANG ALREADY 4 times( every 2-3 days as they promise is 24-48 hours bill will be waived)
Oh really ??
… so I will need to call again with same issue !!!!
Riddiculous… the worst service I ever expeienced in my life….
Never again e.on!
I won鈥檛 recommend to any one for sure

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Susan
11 months ago

would give them 0 stars if i could, worst customer service in the world, tell you one thing and don't follow through with it, wouldn't even raise a complaint as they knew they were in the wrong

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Josh
11 months ago

Was going to update my review of 27/02/20. Seeing the record they do not care.Energy industry full of those with no morals.

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William
11 months ago

SOLD "unsubstantiated debt" dating to 2010 to Azzurro. To "stay" on so called "debt" for 10 years without any communications by e.on is absurd. Their "Debt Collection Solicitors" for Azzurro claim there was an invoice in May 2015, never received! Our case is easy. The solicitors claim our meter was read in 2010 for usage of Gas at a property that was never supplied any gas by e.on or anyone else. If this or similar happens to you, ensure you put your case in writing to their debt collection representing solicitors and request all copy communications and details rather than harassment demand letters & complain to highest level at e.on and ask them to resolve it.

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Adriana
11 months ago

Got to the final day of the cooling off period and cancelled the switch. What a really bad company to deal with.
First they sent an email telling me to install the app as it will make things much easier except that it does not go live until you have actually switched.
Then received an email asking for readings which I promptly tried to input online with no success so tried live chat, that was a joke. Then phoned and it seemed that it really is all my fault that I was not aware that A) the app was not live and B) I could not input the meter readings.

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Brady
11 months ago

Where do I begin? I should start by saying I am not writing this review as I want anything from EON, other than to warn people against this company. I cannot express in words the pain and anxiety that EON has caused me over the last five months. I have spent an accumulated time of 11 hours and 42 minutes on the phone to EON in the last few months. It all started when they tricked me into getting a smart meter. They told me they had to come around to check on my meter. This turned out to be someone turning up and trying to fit a smart meter. I feel like I was not properly advised on why the engineer was turning up, and ended up with me turning him away at the door. Due to this experience of deceit, I decided to switch providers (also saving me 25% off my bill a month.) My new provider confirmed they had taken over my gas and electricity and that was that. UNTIL EON continued to try and charge me. I called up EON and they were insistent they were still my provider. I explained that if they were to look at the gas registrar they would see I am no longer with them. After 6 calls to EON they FINALLY clocked in that they were not my provider an more. By this point I had already paid them for 2 months when I wasn鈥檛 actually with them as they kept threatening me with my credit score if I didn鈥檛. After hours upon hours of being on the phone to them, I was finally put through to a manager at complaints. This person told me that they would have it all sorted out by Monday (that is Monday 6th Jan) and they promised they would call if it hadn鈥檛 been sorted out by then. Monday went by, then Tuesday. On Wednesday I called back up and was told nothing had been progressed. I was once again promised that it would be sorted out by the next Thursday. By this point I had realistic expectations of the incompetence of the complaints dept so wasn鈥檛 expecting much. However the next Thursday comes and I FINALLY receive a cheque in the post with a final agreement and a promise that EON would finally stop harassing me. I thought that was it, I thought I was free. But no. Last week, I receive ANOTHER letter explaining that I now owe them 拢21 and if I don鈥檛 pay it, it would affect my credit score. They really enjoy using that blackmail. I don鈥檛 understand how they can send me a cheque with all the money they owe me through credit, only for them to contact me months later saying I owe them money?! The whole thing has had such a negative affect in my mental health, to the extent I have been off work for it. I I have liaised with my work who are now helping me to pursue a complaint through offgem. This is just a brief summary of events however it goes way deeper than this. But please, for your own sake, do not do this to yourself. Please just chose another provider. These people have no empathy, they just want your money. The worst company out there and I won鈥檛 rest until I get some form of closure for the way I have been treated.

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Angelina
11 months ago

Ever since changing to a smart meter I鈥檝e had nothing but problems topping up! The last two weeks have been so bad I鈥檓 leaving them ASAP

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Jarrod
11 months ago

I bought a property, I have never move there yet so no one uses energy, now I got a bill from 42 pound to 188 pound now, apparently they started supplying me energy eversince I bought it, this is eon, I called then more than 10 times but it seems every department has, a different excuses, they're not interested of listening to my complaints cut me off 3 times, email them several times but no reply, eon is the worst company ever. Threatening to send me a bailiff, keep aading fees to unpaid bills, the bills keep going up, I hate eon so much. I'm not even their customer yet and created false account, now they want me to pay the previous owner bill.

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Franklin
11 months ago

Awful!
We have had to call the provider 5 times to speak about price differences between our smart meter, and meters outside.
One of which did not understand what we were talking about, and insisted the caller before did not create any notes, but then the next caller said there were notes he could see.
Very bad!!

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Cassandra
1 year ago

Good grief,What a company E-on are.20 years with scottishpower without a problem.This mob charge the earth and never respond to phone calls.2 hours on the phone and cut of 3 times.180.00 a month for a one bed flat i think is over the top.awaiting a call back that I doubt will come but i am tied into a 24 month contract

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Bruce
1 year ago

Called to possibly switch on the spot. Phone number for new customers kept asking for account number! Spent over 8 mins till call answered and woman, who was so quiet I struggled to hear her, asked for account number. I told her she was very quiet, she didn't reply and asked for my account number, again. I was getting rather exasperated and the line was so bad I spoke up, repeating I didn't have an account number as I didn't have an account. The woman hung up.

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Anna
1 year ago

Pathetic experience with the Customer Services team today. My wife tried to shut down her mother鈥檚 account who had recently died. But they managed to get her to change to new meters at the property before anything else was dealt with. Just a second, ( after a long time on the phone,) I鈥檒l get the number for the bereavement team so you can ring them. 10 minutes later she still had not found the telephone number we needed but finally said, I will put you through now. And of course you all know what happened next, she cut my wife off!! No fear she said she would ring us back if this happened, she had our number…did she, did she he鈥檒l. she was on to the next poor sucker that has to deal with the morons at this call centre.. 40 minutes wasted on this call, and we have to try all over again.

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Allison
1 year ago

This eon operation is an absolute joke shop ,Agreed to switch based on figures supplied by compare .com for a fixed monthly premium roughly 拢60 per month.got the change approved and start dates given,a week after the switch go email telling me the price would be 196 per month nearly 3.5 times more than my previous supplier and 3.75 more than what they had offered.I took this to be a clerical error and have had several correspondence with them and 2 weeks down the line it has not been resolved .It has been a frustrating 2 weeks ,how difficult is it to explain your agreed offer price which was documentated and the new incorrect offer price ,I鈥檝e asked for them just to refer to the eon original offer price and just correct it and move on ,no can鈥檛 be done has to be resolved by a resolution team.Ive exhausted the corresponding to the point where it has become annoying ,to me an agreement is an agreement but not with them ,don鈥檛 bother going anywhere near them there are plenty of genuine suppliers out there who say what they mean and mean what they say

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Alfred
1 year ago

Worst energy company ever. In my last property these over charged me by over 100% I was ready for court but my housemate at time paid them monthly. I've now not been with EON for several years. Today I receive a final bill from them for the property I'm at. How they have my details I will be looking into as I've not been with EON for years and never will. I'm looking forward to this though as I beleive I have them where I want now and I will 100% be taking legal action. If anyone reads this and still chooses EON please don't complain as I have warned you of them

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Gina
1 year ago

Today 5/2/2020 at 9am I received a call from Ben P a customer complaints manager. He offered step change. I am not mentally impaired or unable to handle finances. I had contacted EON 3 times to ask for help for myself having recently been diagnosed with a serious health condition and already suffering a life long health condition, where warmth is essential and has led to my gas usage increasing substantially. My emails have been ignored or failed to answer the question, which is unacceptable. I asked if there were any schemes which could assist. Ben said EON had a fund but there was no help. Ben then asked how I would like the situation resolved. I asked if I could be released early from my agreement under these circumstances, as the Martin Lewis energy club showed several much cheaper suppliers, or if I could be placed on a better tariff. Ben Pearson put me on hold then stated, me I could change tariff it would be 拢14.25 more over 12 months, but I would have no exit fees. I agree to this believing that I would only have afew pounds extra to pay, I told Ben I would find a new supplier today, to start the transfer process. Ben then put me through to Tyrone in Sales.
Tyrone stated that if he changed my tariff there would be a substantial increase in my bill.
I then asked to be put back the complaints manager. Chloe who said she was a customer service manager came on the phone and stated I had agreed a higher tariff and now changed my mind. I stated I was misinformed of the amount and advised that recording of the call would show this. I was not told it would be 拢30.00 more expensive to swap tariff, but 14.25 a year more. I was on the phone now 45 minutes. Whilst on hold, I read online about a scheme called warm front. I asked Chloe why no one had mentioned this scheme, including her she stated you have to apply on line for it, and gave no further details. I asked Chloe who the CEO was for EON and she replied she did not know. I felt the service was unacceptable, Chloe said she would send information about complaints. Shortly afterwards I received an email from Chloe full of inaccuracies and omissions from our conversation . Use a supplier for your energy that treats people with respect and is cheaper too. Not like Eon

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Rudy
1 year ago

Dont deserve 1 star! Moved into our business premises and adopted eon upon our arrival. Soon realised that our rate was four times higher than what they could have given us! We asked them to change our rate and back track as what they had charged us was nothing more than robbery. They refused to back track it and said its our fault for not knowing! Nice little earner for them whilst they can get away with it!

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Lucia
1 year ago

One star is one too many. Just had a terrible experience with eon. We have been loyal customers for many years, on Thursday last week we had a smart meter fitted, we didn鈥檛 one one but we were sick of the emails and letters so eventually gave in. The engineer arrived at 8.30am, and having fitted the meter was unable to re-light our aga. He removed the glass and tried to light it with a splint, health and safety gone out of the window, when that failed he forced the gas valve and broke it. This left us with a bill of 拢331 for a repair and 拢16 for a takeaway as the aga had been off until 17:30 and was stone cold so did not warm up to cooking temperature until the next day. The so called manager, refused to take responsibility, and would only pay for minimal repairs and would not pay for the takeaway as I his words 鈥渕y gas cooked was repaired at 17:30, so he did not understand why I could not cook on it鈥?this just proves his ignorance. He was more interested in telling me that he couldn鈥檛 speak to me as he had to take his son to football! Aga have informed us that this happens regularly, this valve is forced and broken as gas engineers have no knowledge of how to work agas (clearly). There was then the horror of dealing with customers service, one day I was left holding for a full hour before my call was answered. I made 5 phone calls I total, one online chat and dealt with at least 7 different people. I was promised that the part payment for the repair would be credited to my account within 24 hours it took over 60 hours. So it took a full seven days to get any money back from them, needless to say I am taking my business elsewhere, if you have an aga do it let their engineers fit a smart meter or do any work where they turn off the gas to it. This company have no idea about good customer care, they are not interested in their customers, thank god aga are the polar opposite, they pulled out all the stops to get someone out to undertake the repair, eon were happy to leave me with no cooking facilities at all for days

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Zackary
1 year ago

If I could rate my review 0 stars I would. Avoid this company at all costs.
Where do I start with my review I moved into my property in October and inherited EON. Since October they still haven鈥檛 made an account for me since been in contact with them multiple times. We are now nearly in February, I鈥檝e asked what鈥檚 outstanding so I can pay money that is owed to them however they still can鈥檛 confirm I鈥檓 suppose be on monthly direct debits due to being a single occupant trying to afford my house. Eon are giving me no time scale to sort my account whilst I keep racking up charges I am unaware of. I have been in contact to try and make payment to keep my account in credit they keep refusing saying they will send a bill out when it鈥檚 ready and if I can鈥檛 pay it then they will send debt collectors?
I鈥檝e tried to be responsible over the phone and email with them however they keep telling me different things. Their agents are rude and speak to you like dirt on the floor.
I am glad I鈥檝e switched to a new company already which has outlined and been in contact something EON has failed to do.
Oh don鈥檛 try raise a compliant with them still awaiting a call back from 2 weeks despite asking numerous times on email and social media!!

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Lee
1 year ago

Terrible service to pricey for the service you receive and they try Thier luck to claim money from you that has already been paid

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