E & S W Knowles & Company Limited

Read 73 Reviews of E & S W Knowles & Company Limited to check if it is legit.

Website & Phone: Moor La Trading Est/Perrywell Rd Birmingham B6 7AT
0121 356 7046
 http://knowlesskirting.co.uk

Leonardo
9 months ago

Great value for money! I will be recommending to everyone I know.

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Chanel
1 year ago

Great productat and with an even greater price, lowest i could find on the internet. Looks great in my newly decorated down stairs. Would definitely recommend to everyone.

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Joy
2 years ago

Good swift communication, handled amendment and addition to order well.
Recommended.

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Moises
2 years ago

Great experience, quick contact after my web order. Fast efficient delivery and a good quality product. Would buy again!

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Patrick
2 years ago

Excellent service and product

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Lyndsey
2 years ago

Everything as it said on the label !! Really surprised at the quality and finish especially given the cost ! Thanks and really good the confirmation calls both on the order and delivery. Quality, the John Lewis of skirting !

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Jamal
2 years ago

Ash window sills arrived delivered promptly. Tom and Rajinder worked tirelessly to ensure my order was fulfilled!
The quality of the wood is fabulous and exactly as shown on the website.
Would highly recommend the company for good prices and fantastic customer service team!

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Tia
2 years ago

The skirting I have ordered from E&SW Knowles is of a very high quality, I have just ordered my second lot. As well as top quality material, the customer service was amazing. I got my order wrong and Tom C was more than happy to help and sorted out my mistake very quickly and made sure I didn't incur any extra charge. He was friendly and super helpful. Highly recommend this company!

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Clay
2 years ago

Most impressed with quality of their everyday oak skirting in 3.6m lengths. Packaging was excellent with full protection on edges of skirting & wrapped to make waterproof. Great price but of course delivery makes it bit more expensive but worth it for quality of product. Would use again seem like a company who really care what they produce.
G. Muir
Glasgow

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Miles
2 years ago

Knowles aren't the cheapest, but you get what you pay for. They were competitive and the skirting I ordered is really good quality and arrived on the day it was promised. It was extremely well packaged and in perfect condition. I thoroughly recommend Knowles.

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Joseph
2 years ago

The service we received was fantastic. Ordered late on Friday night, got an email Monday morning confirming order then another email confirming delivery for the Tuesday. We then had a call asking if there was any special instructions for the driver.
We will not hesitate to use this company again.

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Dominick
2 years ago

customer service not the best at returning calls, i didnt open delivery straight away as i am in a new house and busy when i did it was damaged they refused to deal with it, said my time to complain was up

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Diego
2 years ago

I have just purchased some unusual skirting and architrave from this company. The ordering process was simple, the delivery was very fast (approx five days) much faster than the local timber merchants would have manged. The quality of the product was first class and the after sales service, delivery times etc, was friendly and helpful.

I cannot fault them and recommend highly.

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Michelle
2 years ago

In May 2017 I placed an order for sapele skirting board from E. & S. W. Knowles and I was very happy with the product I received and I left a positive review. The skirting board was exactly the shade of deep reddish-brown as advertised on their website.

A little over a year later, in July 2018, continuing my refurbishment project, I again placed an order for sapele skirting board. Their website says "Sapele is a reddish brown timber … similar in appearance to Mahogany … dark, rich colour" and the accompanying illustrations reflect this. However, this time, the product that arrived was a pale light blonde colour, closer in appearance to pine and in no way a representation of the product advertised on the website or in any way similar to my first order. The product I received was not as described.

I contacted E. & S. W. Knowles about my disappointment and dissatisfaction with the product I had received, emailing them a photograph of the difference between the two orders. I politely asked if my order could be exchanged. I even said that I was willing to pay for the carriage for this, so long as it meant getting the skirting board I was expecting. I was told that they were not prepared to exchange this product siting that natural wood can vary in appearance and also that the order was a bespoke cut. In respect to these points, I fully accept that natural wood has variations but I think there is an acceptable range for this, and that the product I received was well outside that of a reasonable variation. I think that E. & S. W. Knowles should be able to have a stronger level of quality control with their timber supplier to ensure a greater consistency of product which broadly matches as advertised. With regards to my order being a bespoke cut, this is only from the preset dimensions they provide, so hardly that unique.

In terms of customer service, both employees I spoke with were courteous but offered no more than referring to the company's returns policy. As a returning customer, and previously a happy one, I felt that E. & S. W. Knowles could have shown a greater level of willingness and creativity in their customer service, to go the extra mile and resolve the situation to the customer's satisfaction, especially given that I think I have a more than reasonable grievance in the product I received and that I tried to meet them halfway by offering to pay for the carriage. As it is, I am left with a product that I feel is no use to me and I am upset because I am considerably out of pocket, as for me this order was a lot of money.

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Bethany
2 years ago

Oak Torus MDF skirting ordered – excellent choice, quality, delivery and customer service from Rajinder.

No complaints whatsoever, top notch quality. Will return when I need more!

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Camille
2 years ago

I bought some oak skirting from Knowles as they had the best range available and importantly the thickness that I needed. Rajinder answered my queries promptly and expertly and I was made to feel a valued customer. I will certainly recommend Knowles and use them again should the need arise.

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Graham
2 years ago

This was a great company to deal with from start to finish. They offer a wide range of skirting that was clearly categorised on the website. I found a good match for my existing skirting thanks to the detailed profile drawings and specifications for each product. This was extremely helpful when trying to differentiate between the different profiles online and ordering remotely. Once I had placed the order I received an individually written email to confirm the order and arrange delivery – quite rare in these days of automated emails! The product was delivered on time and was great quality. Many thanks for a great service!

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Keri
2 years ago

The product is great and very good on delivery

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Bryant
2 years ago

Really good service, product, and fast delivery.

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Leann
2 years ago

I don鈥檛 usually write reviews but I have just received my 2nd order from Knowles and like the 1st order it was delivered promptly when they said it would, it was well packaged and delivered by a decent courier firm.
I am based down in Devon and for some reason getting deliveries down to this end of the world is a nightmare but Knowles managed it with ease.
Good selection of skirting and architraves which is good quality and reasonably priced, excellent service.
Other companies could do with taking a leaf out of Knowle鈥檚 book, big thanks to all the team at Knowles skirting I look forward to placing my next order.

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Dewayne
2 years ago

Excellent service with good and friendly communication. thoroughly recommended

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Damon
2 years ago

Super service…will use again 😉

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Toby
2 years ago

Got delivery date for about 2 weeks after ordering, which was fine , on day of delivery had a phone call from sales rep to say product had been forgotten to be loaded

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Tammy
3 years ago

I would like to highlight the service and quality of product that I have had from Knowles. I ordered on the website and arranged for my delivery to go to a friends business address as I am at work all day and unable to accept delivery.
When I received the items, there was unfortunately a damaged item. I immediately contacted the Customer services department to explain. I sent images and was advised that I would be sent a replacement item. This has taken a few days and I received the item yesterday. It was very well wrapped
and delivered very early in the day. I would like to highlight the Customer Service agent Rajinder Bahra. I have been kept up to date throughout the whole process and would like to say thank you.

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Glenn
3 years ago

Fantastic service and great team, passionate to deliver there produce within time line ,
carly and phil hoddinott

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