E Scentsation

Read 20 Reviews of E Scentsation to check if it is legit.

Website & Phone:
 http://e-scentsation.co.uk

Parker
3 years ago

Great service and came right in time

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Roberta
3 years ago

Perfect. Glad I ignored the negative reviews. Great value for money. Ordered on Tuesday and arrived on Friday. Received order confirmation, dispatch confirmation and Royalmail tracking info.

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Edwin
5 years ago

Spent 拢128.00 and heard nothing after numerous attempts to reach them.
Had to go through PayPal to get money back.
Can't believe they can still trade!
Please don't buy from them.
…And if you're doing a me and checking the reviews after you've paid…

PayPal was great and got my money back.. thankfully 🙂

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Braden
5 years ago

Ordered very early Dec for a Christmas present & despite many emails (which do NOT get answered) & calls to the number given, which are not answered either!!!, nothing was ever received! Had to get PayPal to claim our money back and it is still to come thru' almost 2 months later! Avoid at all costs, or check out many complaints on social media/Twitter etc!

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Johnny
5 years ago

Paid for 2 bottles of perfume but only received 1, seller will not respond to any emails, so it's in PayPal hands now. Also going to report to trading standards.

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Jonah
5 years ago

I bought some hair curlers on Friday 27th November. The money was taken from my account straight away, but here I am on 12th January no present & no refund.
I have emailed the company as well as Ben directly but not received any answer. If you ring, no one answers the phone.
I have contacted the merchant who took the money, who originally looked into this for me. But I have not heard anything since the end of December despite contacting them via email.
This company states that it is a family run business, but to me they are just thieves who take your money!
I wish I had read the reviews for this company before spending my hard earned money on a Christmas present!!!

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Kristian
5 years ago

Paid for two perfumes, money taken out of the account straight away, goods never arrived. No emails answered, no phone calls answered. Do not buy from this company.

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Shante
5 years ago

Ordered 10 days before Christmas, took my money straight away but no communication since. Be tried calling and emailing them repeatedly but no reply and no answer. Product still hasn't arrived and almost new year. I've got no idea if even dispatched. I'm very worried this is a fraudulent site and I've lost over 拢50. Do not use this site. Pay a bit more and buy elsewhere. I wish I had.

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Jill
5 years ago

Wish I had checked this site before using this company!!! Ordered a perfume for a Christmas gift and it should have arrived in time as other things which I ordered after this came in good time especially paying 拢3.95 for a 3-5 day delivery! The other thing which concerns me is I have a PayPal account which I set up years ago but it took me to a guest PayPal checkout instead, I e-mailed PayPal and luckily they still protect you phew!
I am giving them until next week then I will file a claim. Looking at the complaints perhaps PayPal should stop them from using their service for payments.
I will review again in about a week! Let's see if they can regain my confidence!

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Neil
5 years ago

Ordered perfume for Christmas. Nothing received. Took money from my account within minutes. Emailed them loads of times never had a reply. Phoned hundreds of times they never answer, I've had the engaged tone and phoned seconds later but they still don't answer. I will track them down. Don't ever buy. You should be allowed to Zero rate.

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Janell
5 years ago

***Do not use this company!!!! ***I put an order on 15 Dec for some Abercrombie and Fitch aftershave and have had no confirmation of it being dispatched and have not received it, even though the website states dispatch within 48 hours of order. Tried calling and emailing but no answer – obviously wanted it in time for Xmas. Taking this charlatan up with pay pal as he's took the money but I've had nothing in return.

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Samantha
5 years ago

Ordered Fauberg 24 EDP and was dispatched Fauberg 24 EDT.

So E-Scentsation it could be a genuine error if so and you sort out quickly I I will re-rate you.

I have left contact details with you as very urgent.

George

Now have email Ben and no answer also left a message via their web site contact page. Not looking good

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Moises
5 years ago

Beware of this site. I paid for a perfume 10 days ago after seeing the site on the eBay links. I got an email saying once the payment cleared the perfume would be dispatched. More fool me for not checking properly. No response to my emails and no one answers on the number for their business. I'm going to report them to trading standards so no one else is scammed by them. They shouldn't be allowed to con people like this- scum of the earth

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Vincent
5 years ago

Ordered two perfumes (to value of 拢80+) on Sunday 15th November – website stated delivery 3-5 working days. Contacted them via online contact form on morning of Monday 16th as had received no email confirmation of order (other than PayPal payment confirmation).

Ben Friedman replied very quickly with "Your order has been received and is being processed" – and that is all!? Despite asking for estimated delivery date.

Have emailed Ben at bfenterprisesuk.com 3 more times this week – no reply. Have rang number on website twice today – no answer or answer phone facility. I have just pasted my last email to their online contact form (as this is the only way I have received a response so far). Today is 5th working day 鈥?order should have arrived. I wouldn鈥檛 mind if they were just very busy and told me that but the absolute lack of communication is very worrying 鈥?I have no trust in this company at all.

I am giving them until Sunday to contact me otherwise I am opening a dispute via PayPal and claiming a full refund.

Considering their ethos message on website "We are a small family run business and we like to look after our customers. When buying from us we like to offer complete peace of mind and we do this by using only the most reputable payment providers…" I am VERY DISAPPOINTED in the service I have received (or not as the case may be) – will never use this website again!

Can highly recommend allbeauty.com though – was foolish to not use them again in the first place!

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Jackie
5 years ago

Placed an order on 13/11/15 which I am still waiting for.
Contacted seller via email 3 times but never received a reply. Called a couple of times, but nobody answers the phone. On website my order states that it is still in progress – god only knows for how much longer. Would have expected a delivery date to be shown, but maybe too much to ask for. Goods ordered are a birthday present which is needed for Saturday. Would never use this seller again.

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Nathanael
5 years ago

Great service – ordered a Hermes Aftershave and it arrived within 3 days. Packaging was good and the price was very cheap.

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Christin
5 years ago

**SCAM WEBSITE**
Do not buy products off of this website & facebook page 'E-Scentsation' – they are a scam!
I purchased a perfume over a month ago, they took the money from my bank account on the same day but i have still not received my purchase. I have emailed them via their website & Facebook page several times but had no response, & i have also tried to call them but nobody ever answers.
I've since read some reviews for this company (i should of done this prior to ordering!) & there are lots of bad reviews about people not receiving orders & having no response from the company. BEWARE!!

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Nora
5 years ago

Ordered on 8th May and still waiting for delivery. Have messaged them 3 times and phoned numerous times. Not answering phone and not responding to messages. Not happy at all as order is a birthday present.

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Crystal
5 years ago

Ordered an aftershave lotion for my dad, costs 拢33, best price, however they dispatched the wrong product(balm instead of lotion), which i only realised upon opening it to smell it. They admitted that it was their fault, yet refused refund, no goodwill gesture, no compensation so the aftershafe lotion turned out to be a very pricey one. Yes, it is in their T&C that returns must be unopened but it was their fault,that i ended up opening the wrong product, they even admitted it.

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Christal
5 years ago

Found my aftershave really easily and it arrived within 3 days. Price was good and even with postage was very cheap.

Very impressed!

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