Website & Phone:
Laptop delivered October 5th.
On time delivery
Good communication on delivery time
The laptop delivered: a new 2020 macbook air 512GB/8GB i5 didn鈥檛 function correctly straight out of the box.
Had used time machine to put my Macbook Air 2015 48GB of material onto external hard drive and when trying to download onto new device, system stopped processing files and stayed at same number of files processed for an hour.聽
I then tried to cancel the download but system froze and stopped responding.
I powered off and powered back on.
There were no downloaded items on the machine.
I again tried to initiate download but at that point (about 10hrs October 8th) a message saying Catalina update pending came onto the screen.
Thinking the cause of the problems might be that machine needed updating I started the update.
24 hours later, the machine is still 鈥榰pdating鈥?
The apple logo appears in the middle of the screen and the line slowly goes across the screen, reaches about 85% across and then disappears and the process starts again.
This went on for 24 hours.
I spend a total of about 3 hours chatting and on the phone to apple support.
I ended up with a senior adviser and we tried EVERYTHING to fix this but the conclusion from apple support was that it was a hardware problem.
e-shop eventually agreed to pick up the machine with a view to replacing it after they had done their own testing.
e-shop announced that they had tested the machine and found it 鈥榩erfect鈥?and that they would send the machine back to me.
I refused, knowing 100% that the machine is unusable.
They then proved their own statement wrong by telling me that the 鈥榗rash鈥?(on a 鈥榩erfect鈥?machine?) had happened because I was trying to put older data onto a newer machine鈥︹€?.(some people call this migrating files鈥︹€?
Newsflash: that is why people buy new devices – to migrate their old data onto鈥︹€︹€︹€︹€︹€?.
So no, I won鈥檛 be buying anything from e-shop in the future.
They have said they will send the refund. If there are problems with this I will report.
Stay away from this company.
They take your money, deliver faulty equipment and waste your time.
Update on August 29, 2020. This shop is crazy. The company sent a new unit but instead of replacing the twice defective unit with the new unit, the technicians dismantled and took replacement parts off of the new unit and put them in the defective unit to repair it.