Website & Phone:
I signed up for a trial on their website. The website did not help at all, so I tried to cancel it. They did not have any cancel trial section on their site, so I submitted a ticket to their site to please cancel my trial. They literally just ignored me and continued charging me monthly on my account.
I asked for a refund and told them that I was going to make a complaint on PayPal. A lady, Martine Vaizman, replied with this cocky little email: 鈥淵ou can report the 'incident' to PayPal. I dont appreciate casual 'threats'. All you had to do in the first place was cancel with PayPal 馃槒鈥?
I will never talk to my clients like that. Is this really how bad it鈥檚 gotten in the dropshipping industry?
I got her personal email from PayPal and asked her for a refund and told her I really needed the money with the virus hitting my travel industry business hard. I contacted PayPal for a refund and they said to contact the seller. I really don鈥檛 care about the money any more, but I feel like everyone should know about this. 馃檲 I don鈥檛 want anyone to have to go through this experience.