Edlocks.com

I ordered a Hercular MT5 Double Cylinder Deadbolt. My order was processed, shipped and arrived sooner than expected. I called customer service to order additional products and their customer service phone support and email support was excellent. I am not sure why people are complaining. I would Recommend and purchase again. Thank You

Will not recomment to anyone!
Shady company, will not take back the product if you write on the box is unheard of. Who care about box?
Want to charge you for shipping it back to you after you ship to them for return.
Very poor customer, the guy on the phone was very rude and the woman on the back was telling him what to say,,,

I needed 4 Schlage panic bar exit devices, I called ED Locks to see if they we stock as I needed them next day. I was told they had them and would be to my company the next day. Great service!

The worst customer service i have ever experienced. would not take a return on a FAULTY part. do not buy from these guys SCAMMERS! The FAULTY part did not work on the FIRST TIME we tried to use it and they are blaming it on dirt. Are you kidding me?

They are excellent in customer service! Always answered email quickly. Worked really hard to get a problem I had with a lock installed. I will use them again and would highly recommend.

Low price advertised on line and on their web site. When I purchased the item, I was told "we don't have it in stock but can get it for you" for nearly 3 times what the advertised cost was. I questioned the owner about the integrity of this matter and his response was "would you rather I told you we don't have it in stock?"
Don't trust the advertised pricing from this retailer!

Easy to navigate and use when trying to order or get information on locks and equipment

You have the product I was looking for

From the very beginning Melhem was able to work with me to figure out what I needed and the best way to go about getting it. We emailed back and forth and made he the whole experience comfortable and easy to get Exactly the parts I needed. Appreciate all the help and would recommend.

Ordered a lock on a different site and was called by that company and told that even though the pictures item on the website and the description showed what I needed, the part that I ordered was wrong. I had given pricing to customer based on the website and was told the actual item I needed would he over 100 more. Found exactly what I needed on edlocks for cheaper.

Ease of ordering. Fast receipt if product.

This deadbolt has stopped the wouldbe thiefs in their tracks – they have tried to enter but cannot get through the door – they no longer try to enter our premises.

BUT… one thing we did not consider is that it also WON'T LET US ENTER! We live in Alaska and our cold weather won't let us enter the building until we defrost the lock so the key will work.

If you have a solution to this problem we would gladly love to hear it.

Sincere thanks,
Julie

We just purchased an outswing security bar, it arrived faster than we expected. Item was perfect, took 20 min to mount and extremely pleased with our purchase and product overall. Thank you!

Product was as expected and performed well.

Easy ordering process and constant updates!

Quick and Easy

Very responsive to chat questions. Good Prices. I would give 5 stars except I just ordered 30 minutes ago and have had time to evaluate the rest of the process.

EDslocks had exactly what I needed to replace my apartment lock, they were extremely heplful when I called them to make sure I got the right replacement lock and shipping was extremely fast. I would highly recommended them

Prompt and free delivery, exactly as ordered!

I tried three times to place an order and each time i get a message that says ERROR my order did not go through. I later received an e-mail thanking me for my purchase. I am trying to contact your company to find out if I was charged, would i be able to place my order over the phone … I have been on hold for over forty minutes now and frankly do not feel comfortable doing business with a company that I cannot contact.

Very easy to use web site, and best selection of non-ordinary locks anywhere. Good experience.

We were shopping for a Mul-T-Lock deadbolt and Edlocks.com had the best selection and value: one websites was cheaper but there were no upgrades to the MT5+ keys. Edlocks.com also offered a web discount and free shipping. Their customer service was A+: we had a question and someone answered the call immediately, there was a problem with a PO Box address and someone emailed immediately for a correction, shipping was fast- received the package in 3 business days, and the contents were well wrapped to prevent damage. What else can you ask for?

Website easy to use

After looking for a special lock for over 2 hours, I was about to give up. Edlocks not only had what I was looking for, their site made it easy to find and purchase.

Reasonable price, fast service, good pictures of the product I was looking for. I haven't received my order yet but I'm sure it is the right part.