Website & Phone: [acf field=”company”]
Tristan
1 year ago
Ordered a set of make-up brushes, but got another one instead, without being warned about the change. Plus, I have selected as delivery option to pick my order up from one of their pickup points, and they by default changed this to courier delivery (which costs more). Don't recommend.
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Rex
1 year ago
Completely untrustworthy. Ordered two books online, estimated delivery was within a few days, received no confirmation of shipment, first book arrived after a couple of weeks, second is still not here, three weeks later. Phones disconnected, I wrote an email, received a non-answer several days later. Never ordering again!
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Ashli
1 year ago
Never buy from this company. I ordered a book in November and the estimated arrival time was the beginning of December. The book is still not here and it's Christmastime! I called twice and the customer service was super inefficient, each girl each time gave me contradicting information. The first time I called, the girl told me that the book had arrived at their warehouse and by the end of that week, it would arrive at the pickup point in the city. I called a week later because I still didn't have the book and the other girl told me that the book had not arrived at their warehouse and they actually had lost it and had no idea where the book was. She told me that they would notify me in two working days. Guess what. Another week has passed and there is no notify and no book! As I can see from the other reviews, they do this with a lot of clients. Never buy from them, I would pay more for a book to be sure that the customer service is efficient.
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Nora
1 year ago
Cancelled my orders with the reason that the books were not in stock, even though they were, but at a much larger price.
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Dorothy
1 year ago
I have been buying online for years from bigger and tiny shops around the world, but never have I spent so much time trying to sort out a problem with Customer Service who does not care about its' customers one bit…
There was 1 delivery attempt for 2 different orders to my mum's place and she wasn't at home so they just returned the order without telling me or refunding me. I had to ask them and they kept telling me to place a differenr order. This was a birthday gift so I would expect some despatching and delivery priority, but nope… They also refused to take this up with their delivery service…. I had mentioned for the package to be left in a safe place if no one is at home but they tried to deliver once and that was the end of it…
After the second failed delivery attempt they still have not refunded my money weeks after so I asked them to and they re asking me for a Romanian bank account number even though they refunded my UK one in the past….
elefant.ro …. AN ABSOLUTE FARCE of a company
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Brittney
2 years ago
They charge delivery fee for every item you ordered. For example, in my case, I ordered two educational posters for school and instead of receiving them together, they sent them separately, just so I would be forced to pay delivery fee twice. It goes without saying there was no mention of this when I placed the order, which means what I agreed to pay on the site is different from what they actually charge when they deliver. I read on a blog they did this to someone who ordered seven books. Seven books, seven times the delivery fee. It truly is a disgusting policy for a company.
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Quintin
2 years ago
I've ordered a watch :"Ceas Fossil Abilene CH3016" before Christmas, early December. The package should have arrived before Christmas but nothing like that happened. So I call them to see whats happening with my order because i have no new notifications and the year 2018 has passed yet no package. I recieved the explanation that the supplyer had some problems nad cant make the delivery. Fine, i can understand that but why did no one notify me?? I've canceled the order. A few days past and I check the website again for a watch. I found the same watch but now with a bigger discount and I tought to myself that the supplyer problem is fixed, why else could this watch be for sale again. So I place a second order with the same product. 2 Weeks passed by and nothing. I contacted them and recieved the same answer, but when i asked "why is the watch still on display when in the last 2 months you cant honorr this order?" they had no answer. I'll never order from them again. Customer service is verry bad. Money wasted.
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Hope
2 years ago
Tried various order options on this site. Books are cheap, but one order didn't deliver on the estimated time range shown on site after I placed order. The guy on the phone from customer service seemed out of this world, as if he didn't understand why I bothered him. He gave me a non-answer and hang up on me. Another time, I chose delivery in a pickup point in the city. The employee there modified their schedule to start at 11. I don't know if her managers knew this, as on the site, the program started at 10. So I had to wait there for 1hr, and after all that, a queue was formed. On my turn, she was super rude on telling me only 1 parcel was delivered out of the expected 2. Even if they come with good prices and offers, I'm never buying again.
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Oscar
2 years ago
I have ordered books from them twice. Both times they cancelled 4 books out of the ordered 5, without any notifications or reasons for cancellation. This is despite the fact that cancelled books were displayed as 'available' on their website all the time.
All in all, very unreliable service and I don't recommend buying from them. That was my last order for sure.
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Kent
2 years ago
They are correct, professional and fast
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Shameka
7 years ago
Online books and toys. The site is safe.
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Zackery
9 years ago
Safe site.
Is Elefant.ro legit or scam? Can I trust Elefant.ro?
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