Element14

I have placed one PO.
But Newark charged credit card many times & did not cancel my billing record.
And I can't check freight charge clearly. If I can check freight charge, I did not place PO.
It is very poor system.

Good range of products and generally fast delivery but customer service is deplorable.

I hadn't ordered for a while and I received a promotional email offering "Enjoy free shipping for all your orders". The fine print clarified this was until the end of the year.

I placed my first order and all was good, the free shipping was delivered as promised.

I placed my second order and received an email that I didn't quality for free shipping because I had recently placed an order. I asked for the order to be cancelled. I did not ever receive a response to my email but half the order was cancelled. A week later the second half of the order arrived.

To add insult to injury I received another "free shipping" offer email while this fiasco was occurring.

Didnt follow up on my order for a week until I called them. Nobody was even looking at the orders!. And then they told me that the only sell B2B. Which is weird because they are listed at EDX which isnt a B2B place. They promised to refund my money but they havent done so for a month. No one is responding to my mails.

THis review was meant for in.element14.com but somehow it went to nz.element14.com. Dont know how that happened. Anyway I am still trying to get in touch with the India office, even the helpline doesnt seem to work. So if you can intimate them and get back to me, my email address is ddyaar at gmail dot com and my order number is 18710855.

Excellent range of stock, fast delivery, quoted prices that help us supply well priced finished product worldwide.

Excellent service, Quick delivery,

I was able to quickly find the items I wanted and they were delivered in a couple of days

Sorted out a double payment problem really quickly and gave me an excellent on an Oscilloscope that I purchased through Element 14.
I have always had prompt answers to my enquiries.

We used element14 as they stocked some hard to find parts, we had a breakdown and needed these parts next day. We placed our order in the afternoon and was surprised to them being delivered early next morning.

Good service and product range, will use in future.

Great personal customer support, and a very wide range of products. If item is in local stock, shipping is quick and efficient. Any issues are quickly resolved.

there is a large range of stock which means I almost always find the item I am looking for, in most cases it is delivered the next day and it is very easy to get a copy of an invoice if necessary.

All of my transactions have been completed accurately and delivered on or before the projected date. Thanks.

I had a problem with my last order, (wrong part), and it was resolved to my satisfaction

Good service and good range, deliver could be faster

Excellent customer relations.

The procean of ordering was fine. But h
The delivery took a bit longer that I thought as it had to be sent from elsewhere even though it said there was plenty in Stock. Was a bit confusing to work out when it would arrive.

Other then that all was good and will order again.

No issues, Items turn up. Happy as

OK generally account managers hard to get

Easy ordering process and delivery was in around 1.5 working days, which is amazing for NZ.

Other than a few logistical hiccups (which were resolved in a satisfactory manner) Element14 has done everything that I expected of them.

Well, not much to add except to say that there were no problems with the order & I receives the goods quickly. I am very happy with my Element 14 experience.

Being able to order and pay at any time of day or night is a plus for me, and the quick delivery can't be faulted.

While the same day shipping claim sounds nice, in my experience whenever I've REALLY needed to ship the same day, it doesn't. Often an order will sit 'pending' until you phone them and ask whats happening..the answer is always the same 'We had a problem but will get that out now, we are sorry'. If I hadn't phoned, would it have sat there 'pending' for days or weeks?
Don't rely on their stock counts either, often an item showing as 'in stock for next day delivery' is not in stock at all. Buyer beware.

Good service and competitive pricing with a large range of stocked items.
Purchasing a lot items from one source saves time.
There service has had some minor bumps along the way but generally they have been sorted out with the help of our rep.

Quick delivery and great communication if stock is not available

information on product datasheet wasn't correct but otherwise good